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JW Marriott Kuala Lumpur

Photo gallery for JW Marriott Kuala Lumpur

Pub
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Pavilion Kuala Lumpur

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
For families
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Separate bath and shower
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Pavilion Kuala Lumpur - 2 min walk
  • Berjaya Times Square - 10 min walk
  • KLCC Park - 12 min walk
  • Suria KLCC Shopping Centre - 16 min walk
  • Petronas Twin Towers - 18 min walk
  • Kuala Lumpur Tower - 2 min drive
  • Petaling Street - 2 min drive
  • Merdeka Square - 4 min drive
  • World Trade Centre Kuala Lumpur - 5 min drive
  • Kuala Lumpur Sentral - 9 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 38 min drive
  • Kuala Lumpur International Airport (KUL) - 53 min drive
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Kuala Lumpur Masjid Jamek Station - 29 min walk
  • Bukit Bintang Station - 5 min walk
  • Raja Chulan Station - 9 min walk
  • Conlay MRT Station - 11 min walk

Restaurants

  • HoMinSan 好面善 - 2 min walk
  • Calia - 1 min walk
  • Ippudo - 1 min walk
  • Shanghai Restaurant - 1 min walk
  • Jogoya - 1 min walk
Map

About this property

JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur puts you in a great location, within a 15-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square. Guests can visit the spa to be pampered with massages, body wraps or facials, and Shanghai Restaurant, one of 4 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the comfortable beds and helpful staff. The property is only a short walk to public transportation: Bukit Bintang Station is 5 minutes and Raja Chulan Station is 9 minutes.

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 738 rooms
  • Arranged over 29 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MYR 10 per day)
  • On-site valet parking (MYR 30 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Shopping

Working away

  • 22 meeting rooms
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lever door handles
  • Step-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Japanese
  • Malay

Room amenities

Be entertained

  • 58-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Donna. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Shanghai Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
JW Firehouse – On-site pub. Open daily.
Shook! – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
Luk Yu Tea House – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
The Alchemy – This brasserie specialises in American cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 60 for adults and MYR 30 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self-parking costs MYR 10 per day
  • Valet parking costs MYR 30 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for lunch and dinner.

At check-in, guests must provide a record of full COVID-19 vaccination.

Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

<p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does JW Marriott Kuala Lumpur offer free cancellation for a full refund?
Yes, JW Marriott Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JW Marriott Kuala Lumpur?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JW Marriott Kuala Lumpur?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JW Marriott Kuala Lumpur?
Yes. Self-parking costs MYR 10 per day. Valet parking costs MYR 30 per day.
What are the check-in and check-out times at JW Marriott Kuala Lumpur?
You can check in from 3 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at JW Marriott Kuala Lumpur and nearby?
JW Marriott Kuala Lumpur has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near JW Marriott Kuala Lumpur?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine.
What's the area around JW Marriott Kuala Lumpur like?
JW Marriott Kuala Lumpur is in Kuala Lumpur City Centre, a short 5-minute walk from Bukit Bintang Station and 18 minutes' walk from Petronas Twin Towers. Travellers say that the area is walkable and good for shopping.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Gary, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Danny, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Avril, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, great staycation
It was an amazing stay experience with Marriott. The hotel room was spacious, clean and the service was great. Location superb opposite pavilion mall and everything you need was within walking distance
munir, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not what it use to be
Very much disappointed with the breakfast. Not a 5 star, but more like a 4 star, same for the service. There are no salt and pepper bottles on the table! Variety is limited and the same everyday. Also, the porters took 40 mins to come to pick up the luggage even after multiple calls and going downstairs to complain.
5-night trip
Verified Hotels.com guest review

6/10 Good

Great location
4-night trip
Verified Hotels.com guest review

6/10 Good

Hotel not well kept with stained sheets and covers
Front desk manager Johanan was very helpful in our check in process. Check in was smooth and efficient. The room were dated, pilow cases were stained and sheets were not clean as well. Generally the hotel's condition is not as well kept as it should be for a 5 star hotel rating. It was a disappointing stay.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Reception staff member Sue was great and very helpful. Overall an amazing experience !!!!!
Tejinder, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hee sang, 2-night family trip
Verified Hotels.com guest review