Serena Inn & Suites - Rapid City

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Overview of Serena Inn & Suites - Rapid City

Serena Inn & Suites - Rapid City

2.5 star property
No-frills hotel in Rapid City

6.4/10 Good

946 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
2124 N Lacrosse St, Rapid City, SD, 57701
Main amenities
  • Housekeeping (on request)
  • Fitness center
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • TV in a common area
For families
  • Private bathroom
  • Separate sitting area
  • Television
  • Free self parking
  • Free toiletries
  • Hair dryer
Cleaning & safety
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines

Choose dates to view prices

About this area

What's nearby

  • Black Hills National Forest - 34 min drive

Getting around

  • Rapid City Regional Airport (RAP) - 21 min drive

About this property

Serena Inn & Suites - Rapid City

When visiting Rapid City, Serena Inn & Suites - Rapid City is a great choice to consider. Guests can visit the fitness center for a workout, and free perks include WiFi, self parking, and on-the-go breakfast daily between 7:00 AM and 9:30 AM. Fellow travelers like the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:00 AM–9:30 AM

Services

  • 24-hour front desk

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center

Accessibility

  • Accessible bathroom
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Handrails in stairways

Languages

  • English

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board (on request)
  • Window screens
  • Laundry detergent

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Serena Inn Suites Rapid City
Serena Inn & Suites Rapid City
Serena Inn & Suites - Rapid City Hotel
Serena Inn & Suites - Rapid City Rapid City
Serena Inn & Suites - Rapid City Hotel Rapid City

Frequently asked questions

Overall score and ratings

6.4

Good

6.4/10

Cleanliness

7.2/10

Staff & service

5.9/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

10/10 Exceptional

Clean, old, but good for price
Mary, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good night sleep but no elevator to get to 3rd floor 😴☹️
Candiace, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Justin, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Jody, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Old. Stained carpet and bedding.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Look elsewhere
We stayed two nights, the first room smelled so bad we asked to be moved the next morning. The second room was a bit better but was also smelly. Seemed to come from the A/C units. Breakfast was basically granola bars but the coffee was pretty decent. The staff were nice and accommodating.
Chris, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Katrina, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Don’t believe the photos or the description!!!
Just needed a clean place to rest for the night while on the road & do a load of laundry. Laundry room was out of order. Place looks NOTHING like the photos. Hair all over bathroom floor. Musty odor. People who seem to live there are out front smoking always. Breakfast was wrapped sweets and granola bars. Definitely will not return here.
1-night trip
Verified Hotels.com guest review

4/10 Fair

Do not stay
This was not a pleasant stay, the whole building smelt like it had water damage and each room was filthy, nothing was cleaned besides bedsheets. Carpet was ripped up, bugs flying through the broken screen, and paper thin comforter.
1-night family trip
Verified Hotels.com guest review