Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
What's nearby
San Francisco Beach - 11 min walk
Nachi Cocom Beach Club & Water Sport Center - 15 min walk
Mr. Sancho's Beach Club - 2 min drive
Playa Mia Grand Beach and Water Park - 2 min drive
Paradise Beach - 2 min drive
Getting around
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 26 min drive
Restaurants
Mr. Sanchos - 2 min drive
Playa Uvas - 14 min drive
Topaz Restaurant - 9 min walk
Occidental Grand Beach - 8 min walk
Manatees Swim Up Bar - 5 min drive
About this property
Occidental Cozumel - All Inclusive
Placing you only a five-minute drive from Mr. Sancho's Beach Club, Occidental Cozumel - All Inclusive offers a private beach where you can enjoy beach massages, beachside drinks and sunloungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Dining choices include 7 restaurants, and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive property include a nightclub, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Tennis
Entertainment
On-site entertainment and activities
Languages
English, Spanish
At a glance
Hotel size
247 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas (2-device limit)
Free WiFi in rooms (2-device limit)
Parking
Free uncovered on-site self-parking
Wheelchair-accessible parking on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Free full breakfast each morning 7:00 AM–11:00 AM
7 restaurants
5 bars/lounges
Beach bar
Poolside bar
Snack bar/deli
Travelling with children
Free children's club
Children's pool
Playground
Lifeguard on-site
What to do
On a private beach
Tennis
Scooter/moped hire
Kayaking
Boat tours
Personal watercraft (motorised)
Pool table
Horse riding nearby
Scuba-diving nearby
Working away
Meeting room
Conference space (1392 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Beach sunloungers
Beach towels
Pool loungers
Pool umbrellas
Facilities
11 buildings/towers
ATM/banking
Garden
Terrace
Mosquito nets
Fitness centre
3 outdoor pools
Full-service spa
Nightclub
Hot tub
2 outdoor tennis courts
Sauna
At least 80% of food locally sourced
At least 80% organic food
Local artist showcase
Local culture and ecosystem education
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Colonial architecture
Accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible restaurant
Front entrance ramp
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Separate bath and shower
Eco-friendly toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (2-device limit)
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Awards and affiliations
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 79.20 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Also known as
Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property
Frequently asked questions
Does Occidental Cozumel - All Inclusive offer free cancellation for a full refund?
Yes, Occidental Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Occidental Cozumel - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Occidental Cozumel - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Occidental Cozumel - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental Cozumel - All Inclusive?
Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge.
What is there to do at Occidental Cozumel - All Inclusive and nearby?
Have fun with on-site activities such as kayaking and boat tours, and practise your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Occidental Cozumel - All Inclusive also has 5 bars, a nightclub and a private beach, as well as a sauna, a fitness centre and a garden.
Are there restaurants at or near Occidental Cozumel - All Inclusive?
Yes, there are 7 on-site restaurants.
What's the area around Occidental Cozumel - All Inclusive like?
Occidental Cozumel - All Inclusive is located on the waterfront, a short 15-minute walk from Nachi Cocom Beach Club & Water Sport Center and 11 minutes' walk from San Francisco Beach. Travellers give top marks for the property's prime location.
Occidental Cozumel - All Inclusive Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Fair
30 October 2024
First of all the Occidental was closed for repair, We were notified that we would be staying at the sister resort, Allegro. We had stayed at the Allegro before a few years back. The service was not what it used to be, We would ask for something such as wash cloths, diet Pepsi and be promised that someone would bring them out. Two days later we finally got them . Waiters gave us poor service, Some times we were not ask if we needed anything, like water or coffee.
Thomas A.
Thomas A., 10-night romance trip
Verified Expedia guest review
4/10 Fair
26 October 2024
First of all the occidental was shut down for repairs they called Me and asked if I wanted to reschedule my vacation about three weeks before hand excuse me I made these reservations back in March and planned this trip around my whole life and they want me to change at the last minute or they would move me to the Allegra. Their sister motel supposed to be in a five star I would give it zero stars very little unless she was a scuba diver or that was about all you could do. The beach was very little. The food was very low quality except for one night also during each time you would eat lunch or supper in one of the places they had the raccoons would invade the café, they even got on our table and ate in our plate every day there was raccoons by the pool and the restaurant, digging trash out of the trashcan and running around very nasty. Who knows what diseases they carried. This will be one place. I will never go again.
Decata
Decata, 4-night trip
Verified Expedia guest review
2/10 Poor
11 October 2024
Christopher
Christopher, 4-night trip
Verified Expedia guest review
2/10 Poor
10 October 2024
Tami Marie
Tami Marie, 5-night trip
Verified Expedia guest review
4/10 Fair
21 September 2024
Property did not communicate that they were closing during our stay. Found out that from other guests and had to go ask about it.
Only one dining option multiple evenings. Only one bar multiple days.
Severely understaffed.
They should have notified us in advance and given us the option to change our booking to their sister property-which we were moved to. Totally shady way of doing business.
Christopher Earl
Christopher Earl, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
20 September 2024
Staff is very helpful and attentive. Food was fantastic.
Jeritt
Jeritt, 22-night family trip
Verified Expedia guest review
8/10 Very good
17 September 2024
The room and food were good. The service was good minus an issue with dinner reservations that was resolved. The water was calm and clear. The beach has substantially eroded.
Karl
Karl, 3-night trip with friends
Verified Expedia guest review
6/10 Good
15 September 2024
Hurricane damage at pool, now charge a dock fee, evening buffet is gone, up to an hour and half for a small meal.
clint thomas
clint thomas, 5-night trip
Verified Expedia guest review
10/10 Exceptional
9 September 2024
We’ve stayed at bigger resorts and this was one of the smaller ones we’ve visited. You really wouldn’t have known it. We felt safe in a very relaxing environment,
Concierge service was excellent!
ANDREA A
ANDREA A, 4-night family trip
Verified Expedia guest review
6/10 Good
4 September 2024
Location is beautiful , food very poor staff are very nice
Julian O
Julian O, 14-night trip
Verified Expedia guest review
8/10 Very good
29 August 2024
Good was lacking a little , but overall decent place , would go again
Anthony
Anthony, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
Excelentes instalaciones y staff amigable regresamos pronto!! , gracias a Abigail y a su equipo de recepción por su apoyo
Eduardo Flores
Eduardo Flores, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Loved our stay and the staff food was great and wel loved the private beach
Rita
Rita, 4-night trip
Verified Expedia guest review
8/10 Very good
14 August 2024
Hot water was not working during stay
Lee Allen
Lee Allen, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Leslie
Leslie, 7-night trip
Verified Expedia guest review
10/10 Exceptional
13 August 2024
Loved the ocean view.!!
Clean!
Francis Joseph
Francis Joseph, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
11 August 2024
Great folks.
Brad David
Brad David, 4-night trip
Verified Orbitz guest review
6/10 Good
9 August 2024
Had no water for several hours. When the water came back on there was no hot water. Had cold
Showers for 2 days
Roxana Elizabeth
Roxana Elizabeth, 3-night family trip
Verified Expedia guest review
8/10 Very good
9 August 2024
We totally enjoyed our stay. The property was beautiful, the rooms were great, and staff bent over backwards for you. There were some issues the last day and a half. There was little to no communication about it, so it could have been handled in the best possible manner, but I don't know. Something broke in the water system very early Wednesday morning and there was no running water until evening, and then only cold until we left on Thursday. They also seemed short staffed and short on water bottles Thursday, so I don't know what happened.
Steven Edward
Steven Edward, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 August 2024
first time in a while that vacation didn't seem demanding but a true enjoyable experience w all that's not only on the island, but its great if you just stay at the resort
joann
joann, 4-night family trip
Verified Expedia guest review
6/10 Good
5 August 2024
Needs more food options
scott
scott, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
4 August 2024
Great staff, room, food, beach, pools, drinks. Highly recommended
Francisco Rodolfo De Leon
Francisco Rodolfo De Leon, 4-night family trip
Verified Expedia guest review
6/10 Good
3 August 2024
Bars close too early, pools close too early. Not keeping up with the upkeep of property. A/C leaked in the bathroom of 2 different rooms. Food and drinks not available 24 hrs a day, outside of paid room service.
Stacey Nicole
Stacey Nicole, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
The rooms are large and clean, and the housekeeping staff is amazing at making sure everything is stocked. Giovanni and Jesus were the perfect entertainment for the week, always engaging and friendly. The food is decent at the buffets, but always delicious in the restaurants. Due to a hurricane, the beach is not as large as it once was, but the water is still clear and optimal for snorkeling.