Grand Universe Lucca, Autograph Collection

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Overview of Grand Universe Lucca, Autograph Collection

Grand Universe Lucca, Autograph Collection

4.0 star property
4-star hotel with restaurant, near Teatro del Giglio

9.2/10 Superb

7 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Piazza Del Giglio 1, Lucca, LU, 55100
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Concierge services
For families
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Lucca Historical Center
  • Piazza dell'Anfiteatro - 8 min walk
  • Teatro del Giglio - 1 min drive
  • Cathedral of St Martin - 1 min drive
  • Lucca Courthouse - 3 min drive
  • Real Collegio - 12 min drive
  • Puccini Museum - 4 min drive
  • Church of San Michele in Foro - 4 min drive
  • Palazzo Pfanner - 13 min drive
  • Porta Elisa - 12 min drive
  • Piazza Napoleone - 14 min drive

Getting around

  • Galileo Galilei Airport (PSA) - 41 min drive
  • Lucca Station - 8 min walk
  • Tassignano-Capannori Station - 9 min drive
  • San Giuliano Terme Ripafratta Station - 9 min drive

About this property

Grand Universe Lucca, Autograph Collection

Grand Universe Lucca, Autograph Collection puts you 0.4 mi (0.7 km) from Piazza dell'Anfiteatro. Guests can visit the fitness center for a workout or grab a bite to eat at Legacy Restaurant, which serves local cuisine. Other highlights at this upscale hotel include a bar/lounge, a snack bar/deli, and a terrace.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs and cats only)
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

What to do

  • Private winery tours
  • Ecotours nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Wine tasting room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French
  • Italian

Room amenities

Be entertained

  • 49-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Legacy Restaurant - This restaurant specializes in local cuisine. Reservations are required.
Legacy Lounge - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Universo Hotel Lucca
Universo Lucca
Universo Hotel
Grand Universe Lucca, Autograph Collection Hotel
Grand Universe Lucca, Autograph Collection Lucca
Grand Universe Lucca, Autograph Collection Hotel Lucca

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

10.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Telmen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

philippe, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.
dalbir, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Comfort amd service were top notch
David Gregory, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giovanni, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Centralt och bekvämt.
Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca. Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service.
Eriksson, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ottimo
1-night trip with friends
Verified Expedia guest review