Best Western Melbourne City, Melbourne, Australia

Wanted and early check in so I paid for an upgraded room type. I really loved the courtyard room as it was a little oasis from the hustle and bustle. Hotel was very conveniently located near Southern cross station, crown casino precinct and south wharf DFO. A very nice place to stay in.

The room was clean, comfortable and modern. It had all the amenities that one could ask for. Everything worked and functioned as expected. The only downside was that the window that didn't necessarily open to the outside for some flowing air, but the a/c was sufficient. Location was conveniently close to a tram stop, Skybus and Spencer St station. Will consider on my next trip.

Overall very good, usual complaint noisy guests in next room.

Great staff, good location, no parking out front tho as busy street. Main Door to my room should open other way so not dangerous tripping on step to bathroom. Clean and tidy

My stay was for 2 nights-29 & 30th August 2019 in a shoe box room. My bottom bed sheet was short sheeted by about 20 cm which meant every time I moved my feet the sheet came up with my legs. I put up with it for the night and told reception the next morning to let housekeeping know to fix up the problem for my next night. When I returned late that night the sheet had not been fixed. It looked like a single sheet was placed sideways on a double bed. I am not sure now if the person behind the desk knew what I meant by short sheeting on my first and second complaint of the same problem but another person behind the desk did and she apologized on my checkout I also asked for a wake up call on my first night which did not happen. The lock on the inside of the door did not work. The place looks newly renovated but one can not get the kettle underneath the tap because of the bad design height and I had to direct the water with my hand into the jug's opening. Also I am a size 18 and I could JUST get through the shower door sideways with the door frame touching me (thank goodness I did not take the matchbox room but it may have been the same size shower also). Perhaps the shower door width needs to be added to the room description. For all my troubles I was awarded a free coffee. Wow. The good thing about the Best Western was it was within a very easy walking distance to the Convention Centre where I was attending a conference. Another plus it is a 1st pet hotel. Room NOT soundproof