See all properties

The Waves Tulum

4.0 star property
Tulum hotel with 4 outdoor pools and spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Front of property
Deluxe Penthouse Studio Rooftop Pool
4 outdoor pools, pool loungers
4 outdoor pools, pool loungers
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
  • Spa
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Massage/treatment rooms
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains
The price is NZ$169
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers
Copal Tulum Hotel
Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (833)
The price is NZ$137
includes taxes & fees
28 Nov - 29 Nov
Copal Tulum Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 52 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

The Waves Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The helpful staff and breakfast get great marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs only)
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • On-site garage

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 4 outdoor pools
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Stovetop
  • Toaster
  • Cookware, dishes and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.

Also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?
Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Waves Tulum?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at The Waves Tulum?
Yes, dogs stay free. Food and water bowls are available.
Is parking offered on site at The Waves Tulum?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Waves Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The Waves Tulum and nearby?
The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.
Does The Waves Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The Waves Tulum like?
The Waves Tulum is located a short 11-minute walk from Dos Aguas Park.

The Waves Tulum Reviews

Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Disappointing stay
We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.
Emma, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Anna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

La estancia fue buena, creo que es importante mencionar que la calle para ingresar con auto la calle no está pavimentada y tiene importantes inundaciones, el estacionamiento no tiene vigilancia y está lleno de excremento de perro, la habitación está muy bien y cuenta con buen internet
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jack, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Jack, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

G, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

6/10 Good

Jackeline, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great place and very spacious, a bit isolated but it’s progressing, mandatory to take a taxi or any type of transportation at the front of the property at night
Dav O, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Property unkept, bathroom shower had green stuff all over it. It was cheap so you pay for what you get.
Naomi, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spacious and Quite… over all Excellent ..
Jegadheswaran, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Carolina, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!
Jesse, 4-night romance trip
Verified Expedia guest review

4/10 Fair

NEVER AGAIN
Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!
Angelica, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The room was perfect and super clean. The amenities are lacking though and during my stay we meet a few people that thought the same. There is a pool bar just no staff working it and at the time we were there at least 15 people were at the pool. They are missing revenue by not proving this service they have promoted. The cenote is not to swim in just to see it but the light was not functioning the day went. We walked to the restaurant to order food and drinks to take to the pool area waited 10 minutes and an employee called the chef he never showed up. So overall they need to work on the amenities other than that the room was amazing.
Mariela, 2-night family trip
Verified Expedia guest review

2/10 Poor

Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe
Antoinette, 2-night trip
Verified Expedia guest review

2/10 Poor

Yashema, 3-night trip
Verified Expedia guest review

2/10 Poor

DID NOT STAY! Upon reading the other reviews my boyfriend and I decided to cancel our stay at the resort as there seemed to be way more negative reviews than positive. I can not review the property as we never stayed there. However, we did qualify for a refund Expedia tried numerous times to get ahold of the resort and could not. Staff would not return their or our calls/emails, eventually, Expedia just closed the case and we didn't get any sort of refund we qualified for. Just pick somewhere else and don't even try.
Sam, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Excelente for price. Facility in not so good shape. I like the gym.
eduardo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
Roberto, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I love everything about this place. Thank you.
Jasmine, 8-night trip
Verified Expedia guest review

2/10 Poor

Tomas, 6-night trip
Verified Expedia guest review