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Mayan Water Hotel

3.0 star property
Lakefront hotel with water park, near Maroma Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mayan Water Hotel

Outdoor spa tub
Surfing/boogie boarding
Minibar, desk, laptop workspace, free WiFi
Exterior
Front of property
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Water park
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Hot tub
  • Coffee shop/cafe
  • Air conditioning
  • Garden
  • Arcade/games room
  • Snack bar/deli
Feel at home
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • Arcade/games room
The price is NZ$130
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hairdryer
Espresso maker
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hairdryer
Espresso maker
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • Maroma Beach - 1 min walk - 0.1 km
  • Playa Paraiso Golf Course - 12 min walk - 1.0 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 6.5 km
  • Paradise Beach - 8 min drive - 5.8 km
  • Tres Rios Ecopark - 11 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.3 miles/27.9 km

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Snake Bar At Iberostar Maya - ‬10 min drive
  • ‪Alberca - Pool - Bar - ‬11 min drive
  • ‪Cena Trattoria By el Faro - ‬7 min drive
  • ‪Huama - ‬7 min drive

About this property

Mayan Water Hotel

Mayan Water Hotel features a rooftop terrace and puts you only steps from Maroma Beach. After a workout at the fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A water park, a hot tub and a snack bar/deli are other highlights.

Languages

English, Spanish

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 9:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 9:30 PM
  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 17 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free secured on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:30 AM–noon
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Water park access (surcharge)

What to do

  • Waterskiing
  • Pool table

Working away

  • Co-working spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Water sports equipment
  • Romance packages

Facilities

  • Rooftop terrace
  • Garden
  • Fitness centre
  • Water park access (surcharge)
  • Arcade/games room
  • Hot tub
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Closed-captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium digital channels
  • First-run films
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Deck or patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 120 to 250 for adults and MXN 120 to 250 for children
  • Hosted evening meal costs MXN 200

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2500 per stay
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Does Mayan Water Hotel offer free cancellation for a full refund?
Yes, Mayan Water Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mayan Water Hotel?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 17 kg per pet. There's a charge of MXN 600 per pet, per night, and there's also a deposit of MXN 2500 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mayan Water Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mayan Water Hotel?
Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Check-out time is noon.
Is there an on-site casino at Mayan Water Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (17-min drive) is nearby.
What is there to do at Mayan Water Hotel and nearby?
Have fun during the warmer months with activities such as waterskiing. Relax in the hot tub or enjoy the use of other amenities, which include a water park and a fitness centre. Mayan Water Hotel also has an arcade and a garden.
Are there restaurants at or near Mayan Water Hotel?
Yes, there's an on-site restaurant.
Does Mayan Water Hotel have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Mayan Water Hotel like?
Mayan Water Hotel is a short 1-minute walk from Maroma Beach and 12 minutes' walk from Playa Paraiso Golf Course.

Mayan Water Hotel Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.
Fidel, 2-night family trip
Verified Expedia guest review

4/10 Fair

The property is very new and quiet, but it is not in great shape. There are zero dining options and it is very far out of the way. Even the most basic amenities promised were not available. If you need groceries, bug spray, drinks, or anything else, be prepared to drive 25 minutes. I would not stay here again.
Victor, 5-night business trip
Verified Expedia guest review

2/10 Poor

Without a car we were stuck with no access to food groceries or a restaurant. There was no transportation available (bike, car, bus, taxi). My Spanish wasn’t good enough to communicate with the staff. There was no shade or place to spend time outside of our room and the weird wakeboard rope tow. Which was out of our budget, interest, and too sunny for people who burn easily!
Melanie, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Kimberly, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Emma, 1-night trip
Verified Expedia guest review

10/10 Exceptional

All is good
Emilio, 1-night trip
Verified CheapTickets guest review

8/10 Very good

We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes.
Peter, 1-night romance trip
Verified Expedia guest review

6/10 Good

We found the place very clean but lacking services.
Sherrie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Kandice, 7-night trip
Verified Hotels.com guest review

2/10 Poor

No wifi
Gabriel, 3-night business trip
Verified Expedia guest review

6/10 Good

Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Somayaji, 4-night family trip
Verified Expedia guest review

8/10 Very good

Margarita, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!
Pamela, 1-night romance trip
Verified Travelocity guest review

10/10 Exceptional

It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.
Richard, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Abigail, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Lori, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Interesting
Very nice place. Wanna try wake boarding with ramps. Give it a try
Jacqueline, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place to relax Very quiet
Verified Expedia guest review

10/10 Exceptional

If you are looking for a relaxing stay, stay here!!! So peaceful away from the loud crowds! Perfect for families who want peace and quiet❤️
Veronica, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

KANESHIA, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Very helpful staff, nice room. Restaurant services limited. The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil
Nigel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.
Yolanda, 1-night trip
Verified Expedia guest review

8/10 Very good

Cornelius, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The wakeboarding was awesome and the staff was so helpful and friendly.
Robert, 15-night family trip
Verified Expedia guest review

8/10 Very good

You have to park and walk 400 meters away from the hotel. You can not park anywhere around the hotel. There were no carts to use either. Besides that the hotel was quiet. They give you a real key to unlock the door. Would I stay there again. No.
Verified Expedia guest review