2/10 Poor
5 November 2024
We arrived shortly after 3:30pm. The entire reason we booked this particular hotel was because of the pool. Well, the pool was closed "temporarily". We were told by another guest that's been there a while that it's been closed for months. There was nothing on their website or anything stating such. We never would have stayed there had we known. I have an 8 year old autistic daughter who we try to keep entertained. The pool being closed caused for a super hard trip. Another thing, there was never any staff at the front desk or really anywhere except in the afternoons when it would be check in until about 10pm. The first morning we went for breakfast, the toaster caught on fire while I was trying to make a bagel. Luckily my boyfriend was able to get it out quickly. There was no one in sight to tell! They had eggs and sausage patties in a warmer that had definitely been there all morning. The second morning when we went down for breakfast, the food was like it was left from the day before. It was disgusting. Even the apples were gross. Mushy inside. We had to go around to find someone because we ran out of toilet paper in our room. Not once did anyone check to see if we needed anything. The only thing going for this place was the cleanliness on the outside. Needless to say, we wont be staying here again!
Dawn
Dawn, 2-night family trip
Verified Hotels.com guest review
