All properties in San Cristobal de las Casas, Chiapas, Mexico

Hotel Villa Mercedes

3.5-star hotel with 2 restaurants, near Amber Museum of Chiapas

  • Free WiFi and free parking

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Living Room
  • Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 85.
1 / 85Hotel Bar
  • Great hotel. Great food, service and cleanliness. The only 2 negative things I would…

    Dec 27, 2020

  • Very attractive rooms, great staff, easy parking and close to downtown and shopping. The…

    Mar 24, 2019

See all 35 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Airport transfer

Property highlights

Main amenities

  • 83 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Sauna
  • Spa services

For families

  • Playground on site
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate bedroom
  • Television
  • Free toiletries

What’s around

  • Amber Museum of Chiapas - 17 min walk
  • Plaza de La Paz - 21 min walk
  • Mesoamerican Museum of Jade - 23 min walk
  • Santo Domingo Handicraft Market - 25 min walk
  • Na Bolom Cultural Museum - 36 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Suite
  • Deluxe Double Room


  • Amber Museum of Chiapas - 17 min walk
  • Plaza de La Paz - 21 min walk
  • Mesoamerican Museum of Jade - 23 min walk

What’s around


  • Amber Museum of Chiapas - 17 min walk
  • Plaza de La Paz - 21 min walk
  • Mesoamerican Museum of Jade - 23 min walk
  • Santo Domingo Handicraft Market - 25 min walk
  • Na Bolom Cultural Museum - 36 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • Free secured, uncovered onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Use of nearby fitness center (discount)
  • Spa services on site
  • Sauna
  • Playground on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 4408
  • Conference space size (meters) - 409
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body scrubs.


La Chimenea - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Villa Mercedes
  • Hotel Villa Mercedes San Cristobal de las Casas
  • Villa Mercedes San Cristobal de las Casas
  • Hotel Villa Mercedes Hotel
  • Hotel Villa Mercedes San Cristobal de las Casas
  • Hotel Villa Mercedes Hotel San Cristobal de las Casas

Optional extras

English breakfast is offered for an extra charge of MXN 165 for adults and MXN 85 for children (approximately)

Airport shuttle service is offered for an extra charge


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Villa Mercedes does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking. Free RV/bus/truck parking is available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants.
  • Yes, an airport shuttle is available.
  • Have fun with nearby activities like hiking and mountain biking. Additional recreation nearby includes ecotours. Enjoy amenities like a sauna and a garden.
  • 10.0.Exceptional

    Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars

    4 night trip, Nov 7, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo perfecto

    Gerardo, 2 night family trip, Mar 5, 2021

    Verified guest review

  • 10.0.Exceptional

    Fuimos a San Cristobal para pasar Año Nuevo, y estuvimos en la cena que organizo el hotel, estuvo muy deliciosa, y agradable . Toda la comida en el Hotel es muy rica, y la atención del personal es excelente son muy amables, las habitaciones son muy cómodas. Y tienen todos los cuidados sanitarios.

    ClaudiaHdz, 2 night family trip, Dec 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente servico

    Excelente lugar, con muy buenas y limpias instalaciones, habitación super cómoda y con una atención con calidad y eficiencia. Muchas Gracias.

    Ramón Esteban, 1 night trip, Dec 24, 2020

    Verified guest review

  • 10.0.Exceptional

    Excelente servicio, habitaciones muy comodas. El personal es muy amable y atento a las solicitudes de los huespedes.

    1 night family trip, Oct 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    En general muy buena ubicación, los precios de la comida son un poco caros. En general le doy una buena puntuación porque puedes salir a comer a otro lugar. 👍

    Sergio, 2 night romance trip, Dec 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional


    1 night family trip, Sep 14, 2019

    Verified Expedia guest review

  • 2.0.Poor

    No respetaron mi reservación aún que me mandaron al fiesta inn yo quería llegar ahí

    Anita, 2 night family trip, Aug 9, 2019

    Verified guest review

  • 4.0.Fair

    El trato del personal de restaurante muy groseros poco atentos, y el establecimiento está muy descuidado para ser un hotel 5 estrellas en verdad me desilusionó, el baño muy sucio No me volveré a hospedar ahí

    2 night trip with friends, Jun 8, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Horrible tiene piso de madera y cuando camina uno hace muchisimo ruido, se hoye todo de habitacion a habitacion y se escucha todo el ruido del pasillo

    Rosalba, 1 night business trip, May 18, 2019

    Verified guest review

See all 35 reviews