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Hotel Villa Mercedes San Cristobal

4.0 star property
Hotel with 2 restaurants, near Amber Museum of Chiapas

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Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Lobby sitting area
Reception
Front of property
Suite
At Hotel Villa Mercedes, experience the essence of luxury near the Mesoamerican Museum of Jade. Enjoy a leisurely breakfast or dinner at one of two on-site restaurants and unwind with a stroll through the garden.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Rainfall showerhead
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Executive with View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Deluxe with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Suite Superior with View

  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Santo Domingo Handicraft Market - 2 min drive - 2.2 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 3 min drive - 2.6 km
  • Plaza 31 de Marzo - 3 min drive - 2.6 km
  • Na Bolom Cultural Museum - 5 min drive - 3.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive
  • Free local area shuttle

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes San Cristobal

Enjoy your visit to San Cristóbal de las Casas with a stay at Hotel Villa Mercedes San Cristobal. For a bite to eat, guests can visit La Chimenea, one of 2 restaurants, which serves breakfast, lunch and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli and a terrace.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 83 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured, uncovered on-site self-parking
    • Free on-site extended parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site

Off-site

    • Free area shuttle within 3 kilometres

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness centre
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Banquet hall
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

La Chimenea – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 165 for adults and MXN 85 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas
HELP_OUTLINE

Frequently asked questions

Does Hotel Villa Mercedes San Cristobal offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes San Cristobal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Villa Mercedes San Cristobal?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Villa Mercedes San Cristobal?

Yes, there's free self and extended parking. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Hotel Villa Mercedes San Cristobal and nearby?

Have fun with nearby activities such as hiking and mountain biking. Additional recreation nearby includes ecotours. Hotel Villa Mercedes San Cristobal also has a garden.

Are there restaurants at or near Hotel Villa Mercedes San Cristobal?

Yes, there are 2 on-site restaurants.

What's the area around Hotel Villa Mercedes San Cristobal like?

Hotel Villa Mercedes San Cristobal is a short 16-minute walk from Ciudad Cuauhtemoc and 5 minutes' walk from Grutas de San Cristóbal.

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Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Great hotel
Celso, 7-night trip

10/10 Exceptional

OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
James, 2-night trip

10/10 Exceptional

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
JAMES, 1-night trip

10/10 Exceptional

It was great gracias
Vanessa, 3-night trip

10/10 Exceptional

Staff rocks, friendly and helpful and knowledgeable
Claudia, 4-night trip

8/10 Very good

The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
James, 1-night trip

10/10 Exceptional

Line
Cecilia Garcia, 6-night trip

8/10 Very good

a
Alex, 1-night trip

8/10 Very good

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Charles, 3-night trip

10/10 Exceptional

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Marco A., 6-night trip

6/10 Good

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Raudel, 4-night trip

8/10 Very good

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
LORENZO RODRIGO, 1-night trip

10/10 Exceptional

Maria de Lourdes, 2-night trip

6/10 Good

La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal
María Luisa, 3-night trip

10/10 Exceptional

roberto, 1-night trip

10/10 Exceptional

No dieron bebidas de bienvenida VIP

Me gustó mucho pero no me dieron las bebidas de bienvenida :(
Faustino, 1-night trip

10/10 Exceptional

José Manuel, 2-night trip

10/10 Exceptional

Pedro, 1-night trip

8/10 Very good

Beatriz, 1-night trip

10/10 Exceptional

Alma judith, 1-night trip

10/10 Exceptional

La habitación es amplia y limpia, tiene bonitos jardines
Alejandro, 1-night trip

8/10 Very good

Laura Virginia, 2-night trip

8/10 Very good

Excelente!!!!

Excelente para ir solo o en familia
Mariano, 1-night trip

10/10 Exceptional

Mariano, 1-night trip

10/10 Exceptional

Excelente servicio y atención
Victor, 2-night trip