4/10 Fair
7 October 2024
A leaky ceiling and a bad attitude
We needed a room in a very sold out night in Milwaukee, and decided to take a chance on a bed & breakfast because it seemed charming.
Knowing that a B&B is usually run by owners on site, my husband and I were mindful to check in as early as we could (6pm), but were greeted so coolly by the hostess upon arrival, I thought we were in the wrong place. Within 15 minutes, I was ready to leave-and should have. The proprietress used every opportunity and moment of our visit, to make us feel uncomfortable and unwelcome. Commanding us to sit or stand, contradicting or arguing with everything, it was appalling. She complained endlessly about the third party site I had booked on, complained about other guests to us and was outright mean to her spouse in front of us.
We tried to ignore all this, enjoy the ambiance (the room really was pretty), but awoke in the morning to water leaking from the ceiling, right onto us on the bed. When we let her know what was happening, instead of trying to fix it, she blames another guest, in the middle of a full dining room! He “took a shower wrong” and caused this leak, apparently. Meaning, this has happened before and we were rented a room with full knowledge the ceiling leaks.
No apology, no concern for the bed (being leaked on the entire time this is happening).
I have never had someone make me so uncomfortable and feel so unwelcome, anywhere I’ve stayed.
We left tired and started for the drive home; I’m still in shock about the experience.
Verified traveller
1-night trip
Verified Hotels.com guest review
