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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 star property
Puerto Aventuras beachfront property with free water park, spa

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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

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Nightclub
7 bars/lounges, swim-up bar
1 bedroom, premium bedding, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine
7 bars/lounges, swim-up bar

Overview of Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

8.2 out of 10 Very good
8.2/10 Very good

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate bedroom
  • Premium TV channels
  • Garden

Room options

Rock Royalty Level - Deluxe platinum, 1 king bed

  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Swim-up King

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Gold king bed PURE allergy-friendly

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Platinum Sky Terrace, one king bed

  • 87 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Gold king bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Rock Suite Platinum

  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Diamond, one king bed

  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Deluxe Gold, two double beds

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

About this area

What's nearby

  • On a private beach
  • Xplor Theme Park - 14 min drive
  • Ferry to Cozumel - 18 min drive
  • Xcaret Eco Theme Park - 18 min drive
  • Playa del Carmen Maritime Terminal - 21 min drive
  • Playa del Carmen Main Beach - 28 min drive
  • Playacar Golf Club - 23 min drive
  • Akumal Beach - 19 min drive
  • Central Square - 22 min drive
  • Half Moon Bay - 29 min drive
  • Quinta Avenida - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.2 miles/29.3 km
  • Airport shuttle (surcharge)

Restaurants

  • Toro Steak House - 7 min walk
  • Restaurante Ipanema - 8 min walk
  • Ciao - 5 min walk
  • Zen - 11 min walk
  • The Market - 11 min walk

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Xplor Theme Park. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. Toro, one of 9 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a fitness centre.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 577 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 40 lb per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Golf lessons
  • Ziplining
  • Karaoke
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site PCR COVID-19 testing is available for a USD 150 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lb per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 68 per person return.
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
You can check in from 3:00 PM - 5:30 AM. Check-out time is noon.
Is there an on-site casino at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.
What is there to do at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as zip-lining, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive also has 7 bars, a nightclub and a private beach, as well as a water slide, a fitness centre and private indoor hot tubs.
Are there restaurants at or near Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, there are 9 on-site restaurants, featuring international cuisine and poolside dining.
Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub and a jetted bath.
Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Nice but missed the mark!
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Steven, 3-night trip
Verified Hotels.com guest review

2/10 Poor

PÉSIMO HOTEM
Pésimo hotel, primero mi baño (WC) se salía el agua lo que hacía un olor horrible, Segundo nos corrian de todas partes, si llegabas 10:50 al desayuno te corrian a las 11 diciéndote que te daban todas las cosas en platos desechables, de pésimo gusto. Tercera la mayor parte del staff tiene muy mala cara, i sonríen y hacen su trabajo de mala gana. Cuarta la comida es mala. Considero que tiene un precio elevado para el servicio y productos que te ofrecen. No me gustan mucho los all-inclusive pero desfibraras este HOTEL en general es NO MALO…PESIMO
Mareisa Trinidad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional