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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Riviera Princess - All Inclusive

All-inclusive beachfront property with water park, near Grand Coral Golf Riviera Maya

  • Free buffet breakfast and free WiFi
From
NZ$281

Image gallery

  • Deluxe Room, Garden View - Living Area
  • Deluxe Room, Garden View - Living Area
  • Beach
  • Beach
  • Deluxe Room, Garden View - Living Area
Deluxe Room, Garden View - Living Area. Image 1 of 104.
1 / 104Deluxe Room, Garden View - Living Area
Prolongacion 5ta Avenida, Playa del Carmen, 77710, QROO, Mexico
8.0.Very good.
  • What do you see on the website is not what is at the hotel available food was not at all…

    Jun 7, 2021

  • Staff was very rude condescending.. over work under staff

    Jun 7, 2021

See all 1,524 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free WiFi
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 674 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 9 bars/lounges
  • Full-service spa
  • 12 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Grand Coral Golf Riviera Maya - 39 min walk
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Playa Xcalacoco - 25 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.4 mi / 7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, Garden View
  • Deluxe Room, Pool Access (Pool View)
  • Suite (with 2 Jacuzzies)
  • Suite With Jacuzzi and Outdoor Shower
  • Room
  • Family Room

Location

Prolongacion 5ta Avenida, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • Grand Coral Golf Riviera Maya - 39 min walk
  • El Camaleon Mayakoba Golf Course - 43 min walk

What’s around

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 39 min walk
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Playa Xcalacoco - 25 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.4 mi / 7 km
  • Mamitas Beach Club - 5.9 mi / 9.5 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.6 km
  • Tres Rios Ecopark - 4.1 mi / 6.6 km
  • Plaza Las Americas - 5.6 mi / 9.1 km
  • Nuestra Senora del Carmen Catholic Church - 6.2 mi / 10 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

At a glance

Size

  • 674 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5425
  • Conference space size (meters) - 504

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Things to enjoy

  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess - All Inclusive Playa del Carmen
  • Grand Riviera Princess All Suites Resort Spa All Inclusive
  • Grand Riviera Princess - All Inclusive All-inclusive property

Optional extras

Late check-out can be arranged for an extra charge of USD 32 (subject to availability)

Babysitting/childcare is available for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Riviera Princess - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there are 12 outdoor pools and a children's pool.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - 10:00 PM. Check-out time is noon. Late check-out is available for a charge of USD 32 (subject to availability). Express check-in and check-out are available.

  • Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.5 mi), Casa del Lago (2.6 mi), and Fonda Argentina (2.9 mi).

  • Have fun with onsite activities like rowing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess - All Inclusive also has 9 bars, a nightclub, and a water park, as well as a sauna, a steam room, and an arcade.
8.0.Very good.
  • 10.0.Exceptional

    It was amazing thank you

    Elia, 4 night family trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    No esperar mucho del Front Desk o Concierge

    El front desk y concierge no ayudan en absoluto y dan instrucciones falsas o erróneas desde la reserva en restaurantes, acceso a beneficios de la pagina, resolución de problemas simples como solicitud de hielo para la habitación. No respetaron ni hicieron válidas mis beneficios Silver de Hoteles.com como el Check in VIP y acceso al SPA. Mi reseña sería totalmente negativa de no ser por el personal del hotel de restaurantes y barras que dieron un excelente servicio.

    1 night trip, May 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good

    Tamira, 3 night family trip, May 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very good for the price

    Very good for the price

    Lana, 6 night trip, Apr 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great room. The beach was excellent, the beach loungers in the private area were especially comfortable.

    6 night romance trip, Mar 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This was our 5th time to the Grand Princess. We usually stay on the Sunset side, but it was closed during the time we were there. Both sides are the same so there really was no difference. The only difference for us was the fact that the sports bar was closed because it is on the Sunset side. We always enjoy the 24 hour service and food from the sports bar. We did have 24 hour room serves in our room but it was not the same. The service was WONDERFUL, the resort was extremely clean especially during COVID - we felt complete safe! We CANNOT wait to get back!

    7 night romance trip, Mar 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved it!

    It was amazing! Clean rooms and free drinks every day, very nice, I loved the food and service, very nice waiters and waitresses!

    Leticia, 6 night family trip, Feb 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Beautiful property and staff is incredible. I would say the only downside is the food, we were expecting more authentic Mexican food but the food was very bland.

    4 night romance trip, Feb 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Service is amazing from the moment you walk in! Property is well kept, clean! This was our second time here and we will certainly stay here again!

    5 night family trip, Feb 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nos gusto todo.. la comida, las habitaciones. Las playas, las piscinas. Pero lo que mas nos gusto fue la atención y amabilidad de todo el personal del hotel... no nos queríamos ir... muchas gracias por todo espero volver muy pronto

    5 night family trip, Feb 18, 2021

    Verified Orbitz guest review

See all 1,524 reviews