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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Front of property
Family Room
Lobby
Courtyard
Junior Suite

Reviews

6.8 out of 10

Good

Popular amenities

  • Free breakfast
    Free breakfast
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Beach cabanas
  • Free beach club nearby
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Snack bar/deli
Feel at home
  • Children's pool
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Outdoor swimming pools
The price is NZ$71
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Economy Studio

Economy Studio

Economy Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

Similar properties

Private beach nearby, white sand
Papagayo Hotel Boutique
Parking available
Free WiFi
Air conditioning
24/7 front desk
7.2 out of 10, Good, (200)
The price is NZ$51
includes taxes & fees
24 Nov - 25 Nov
Papagayo Hotel Boutique
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About the area

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km
  • Mamitas Beach - 12 min walk - 1.0 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬3 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪Burro Playero - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

When you stay at Hotel Maya Turquesa - Playa del Carmen, you'll be in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Epazzote, which serves international cuisine and is open for breakfast and lunch. Other highlights include a children's pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This property's beach club is 600 yards (550 metres) away.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning 7:00 AM–11:30 AM
  • Restaurant
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Luggage storage
  • Multilingual staff
  • Beach cabanas (surcharge)

Facilities

  • 3 buildings/towers
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Epazzote – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen offer free cancellation for a full refund?
Yes, Hotel Maya Turquesa - Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Maya Turquesa - Playa del Carmen?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 10 PM.
Are pets allowed at Hotel Maya Turquesa - Playa del Carmen?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Hotel Maya Turquesa - Playa del Carmen?
Check-in start time: 3:00 PM; check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Maya Turquesa - Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.
What is there to do at Hotel Maya Turquesa - Playa del Carmen and nearby?
Hotel Maya Turquesa - Playa del Carmen has an outdoor pool and beach cabanas.
Are there restaurants at or near Hotel Maya Turquesa - Playa del Carmen?
Yes, Epazzote offers international cuisine.
What's the area around Hotel Maya Turquesa - Playa del Carmen like?
Hotel Maya Turquesa - Playa del Carmen is in Downtown Playa del Carmen, a short 7-minute walk from Playa del Carmen Main Beach and 10 minutes' walk from Playa del Carmen Maritime Terminal.

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8

Good

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Fair

Staff members are not friendly
Jorge, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Evellyn, 3-night trip
Verified Expedia guest review

6/10 Good

Adela Alva Lopez, 5-night trip
Verified Orbitz guest review

4/10 Fair

Dirty bathroom, holes in the ceiling
Jose, 1-night trip
Verified Expedia guest review

6/10 Good

Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Venu, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

They will rob you. Stay away from this hotel
The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.
Jaime, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

María Guadalupe, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice pool
Mario, 9-night romance trip
Verified Expedia guest review

6/10 Good

Good enough for the short stay. Water pressure was not enough in the faucet and to flash toilet. There was no ice.
Marina, 1-night trip
Verified Expedia guest review

4/10 Fair

Old and not clean at all Kitchenette without any ustensils, plates or pots. No water provided
Verified Expedia guest review

10/10 Exceptional

Martha, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel! Suited my purpose and needs...
Alvin, 9-night trip
Verified Hotels.com guest review

6/10 Good

Older hotel not as clean but the location is great!
Danielle N, 6-night trip
Verified Expedia guest review

2/10 Poor

No daily housekeeping stayed 3nights. Only One outlet in the room. Paid for a queen got a full, no queens available in the hotel per front desk. Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.
Sandra, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
JAYDA, 8-night family trip
Verified Expedia guest review

2/10 Poor

travis, 7-night trip
Verified Expedia guest review

2/10 Poor

This is the worst property I have ever stayed in. We got relocated to this property after our first property abruptly canceled and it was really bad. There were only three towels in each room for five people, there was only sheets on the bed and no blankets, there was no window glass in the bathroom window. so it was impossible to secure the room. The old lock on our door on the inside was completely broken. There is a nightclub on the building just outside our door and it played till 3 AM so we couldn’t sleep. The continental breakfast was only one option which ended up being good but there was no choice so I’m not sure how you can call it continental. The staff was the best part they were very sweet. If it wasn’t for them, I would give this property and 0. I think you should rewrite the description, because if anybody wants sleep at all before 2 AM, you should not stay here. I honestly don’t think that this property needs to be removed from the options but it should definitely not be the price it is it is not worth it and the description should at least say no blankets and the room should be secure.!!!
Corin, 1-night trip
Verified Expedia guest review

8/10 Very good

It’s in the middle of Playa Del Carmen.
Verified Expedia guest review

4/10 Fair

Victor Arturo, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente ubicacion y muy buen precio
Luis, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The best service and nothing bad.
Francisco, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff
Francisco E, 2-night family trip
Verified Expedia guest review

8/10 Very good

I have no complaints. My stay was peaceful and would come here again.
Christian, 10-night trip
Verified Expedia guest review

2/10 Poor

Extremely poor service, rooms dirty, zero customer service, noisy, bad odors, unprofessional, I would NEVER go back to that hotel. Maya Turquesa.
Verified Travelocity guest review

2/10 Poor

STAY AWAY! Cockroaches were in our room the day we arrived and more after housekeeping swept the first round away. Pool smelled of urine and no staff can speak English. We left and went to another resort which was the best thing we did. DO NOT STAY HERE!
Susan, 5-night family trip
Verified Expedia guest review