Garden Palace Hotel Surabaya

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Overview of Garden Palace Hotel Surabaya

Garden Palace Hotel Surabaya

4.0 star property
4-star hotel in Surabaya with 3 restaurants and 2 bars/lounges

7.0/10 Good

72 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Meeting Facilities
Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Nightclub
  • Breakfast available
  • Free babysitting
  • Health club
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
For families
  • Babysitting (free)
  • Rollaway/extra beds
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

About this property

Garden Palace Hotel Surabaya

4-star hotel in a shopping district
Take advantage of a nightclub, a roundtrip airport shuttle, and a grocery/convenience store at Garden Palace Hotel Surabaya. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and more. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an area shuttle
  • A TV in the lobby, a ballroom, and meeting rooms
  • ATM/banking services, tour/ticket assistance, and luggage storage
Room features
All 360 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Egyptian cotton sheets, memory foam beds, and down comforters
  • Free toiletries and hair dryers
  • Mini fridges, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 360 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Secured uncovered onsite self parking (IDR 60000 per day; includes in/out privileges)
  • Secured uncovered onsite valet parking (IDR 25000 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited (max 10 spaces per unit)
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free babysitting
  • Grocery/convenience store

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (8608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Spa services
  • Nightclub

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Green House - This restaurant specializes in international cuisine. Open 24 hours.
Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.
Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 55000.00 for adults and IDR 27500.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 200000.0 per night
  • Airport shuttle service for children up to age 13 costs IDR 250000 (one-way)

Parking

  • Uncovered self parking costs IDR 60000 per day with in/out privileges
  • Uncovered valet parking costs IDR 25000 per day with in/out privileges
  • RV/bus/truck parking is available for an extra charge
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
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Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
Garden Palace Hotel Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel Surabaya

Frequently asked questions

Does Garden Palace Hotel Surabaya offer free cancellation for a full refund?
Yes, Garden Palace Hotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Garden Palace Hotel Surabaya?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Garden Palace Hotel Surabaya on 3 October 2022 start from NZ$91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Garden Palace Hotel Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Garden Palace Hotel Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Garden Palace Hotel Surabaya?
Yes. Self parking costs IDR 60000 per day. Valet parking costs IDR 25000 per day. Parking spots may be limited. RV/bus/truck parking is available.
Is airport shuttle service offered by Garden Palace Hotel Surabaya?
Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one-way.
What are the check-in and check-out times at Garden Palace Hotel Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Garden Palace Hotel Surabaya and nearby?
Garden Palace Hotel Surabaya has 2 bars, a nightclub, and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Garden Palace Hotel Surabaya?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Anda fit (5-min walk), Excelso (6-min walk), and Coffee Toffee (6-min walk).
What's the area around Garden Palace Hotel Surabaya like?
Garden Palace Hotel Surabaya is in the heart of Surabaya, a short 4-minute walk from Surabaya Plaza Shopping Mall and 7 minutes' walk from Submarine Monument.

Overall score and ratings

7.0

Good

6.7/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.3/10

Property conditions & facilities

3.0/10

Eco-friendliness

8/10 Very good

wordlington, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Willy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Saad, 3-night trip
Verified Hotels.com guest review

4/10 Fair

jonny, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, need better wifi
Widodo, 1-night family trip
Verified Hotels.com guest review

6/10 Good

improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Marc, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel
Great
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Defiantly will stay again
Great
1-night trip
Verified Hotels.com guest review

8/10 Very good

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
3-night romance trip
Verified Expedia guest review