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Hotel Chancellor@Orchard

3.5-star hotel with outdoor pool, near Orchard Road

  • Free WiFi

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6.8.Good.
  • Location was excellent. Foyer was disappointing and staff could be a little friendlier.…

    Feb 22, 2020

  • Its was amazing, we love the 2 rooms opposite each other with additional door with…

    Feb 2, 2020

See all 204 reviews

Guests rated location

Shopping
Convenient
Safe
Walkable
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 488 guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Self parking

For families

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Orchard
  • Orchard Road - 1 min walk
  • Raffles City - 22 min walk
  • Bugis Street Shopping District - 24 min walk
  • Merlion - 32 min walk
  • Mustafa Centre - 32 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room
  • Premier Double Room
  • Deluxe Triple Room

Location

  • In Orchard
  • Orchard Road - 1 min walk
  • Raffles City - 22 min walk

What’s around

Landmarks

  • In Orchard
  • Orchard Road - 1 min walk
  • Raffles City - 22 min walk
  • Bugis Street Shopping District - 24 min walk
  • Merlion - 32 min walk
  • Mustafa Centre - 32 min walk
  • Raffles Place - 34 min walk
  • Singapore Botanic Gardens - 36 min walk
  • Singapore Flyer - 39 min walk
  • Gardens by the Bay - 43 min walk
  • Marina Bay Sands Skypark - 43 min walk

Getting around

  • Changi Airport (SIN) - 29 min drive
  • Singapore (XSP-Seletar) - 22 min drive
  • Senai International Airport (JHB) - 65 min drive
  • JB Sentral - 51 min drive
  • Somerset Station - 6 min walk
  • Dhoby Ghaut Station - 8 min walk
  • Bras Basah Station - 15 min walk

At a glance

Hotel size

  • This hotel has 488 rooms

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (SGD 10 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service

Things to do

  • Outdoor pool
  • Children's pool
  • Playground on site

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • English
  • Indonesian
  • Korean
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator (on request)

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Bistro@Chancellor - This restaurant serves breakfast, lunch, and dinner.

Small print

Also known as

  • Hotel Chancellor@Orchard Singapore
  • Hotel Chancellor@Orchard Hotel Singapore
  • Hotel Chancellor@Orchard
  • Chancellor@Orchard Singapore
  • Chancellor@Orchard
  • Hotel Chancellor@Orchard Hotel
  • Hotel Chancellor@Orchard Singapore

Optional extras

Self parking costs SGD 10 per day

Buffet breakfast is offered for an extra charge of SGD 20 for adults and SGD 15 for children (approximately)

Cribs/Infant beds are available for SGD $30 per night

Policies

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: SGD 50.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Chancellor@Orchard does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Yes. Self parking costs SGD 10 per day.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 3:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant, Bistro@Chancellor. Nearby restaurants include The Curry Culture (3-min walk), Outback Steakhouse (4-min walk), and Joie by Dozo (4-min walk).
  • No, this hotel doesn't have a casino, but Resort World Sentosa Casino (10-min drive) and Marina Bay Sands Casino (12-min drive) are both nearby.
  • Hotel Chancellor@Orchard has an outdoor pool and a garden.
6.8.Good.
  • 6.0.Good

    Slow during check-in with 5 stuff at the reception counter but only 1 entertained with 1 customer at that time. Was standing there for 5-10mins but no one seems to bother😬. Check out early morning also same, even with only one stuff on duty (1 to 1). Toilet bit of smelly on day one due to maybe not wash properly.

    3 night family trip, Jan 9, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    The good thing about the hotel is its central location. Despite being slightly old, the room can still be considered comfortable and value for money, considering its location. However, I have serious issues with the staff and services, namely: - The lack of shower gel; and - The lacklustre attitude of the staff. First, housekeeping did not ensure that shower gel was topped up. Second, when I realised there was no shower gel in the dispenser only at midnight, I was informed that housekeeping knocked off at 9-10pm, and there was nothing they could do except provide soap bar for me. Third, after I voiced my displeasure of not getting what I paid for, the room service lied and said that shower gels were not provided in all rooms. This is not logical as there are dispenser in the shower room. Upon checking with the manager at the concierge, it was clarified that the room service staff had lied. Hotel needs improvement in [1] allowing staff to have access to basic amenities when housekeeping knocks off and [2] conveying to staff the importance of good service, and importantly, do not lie or brush off guests.

    Ken, 1 night trip, Jan 9, 2020

    Verified Expedia guest review

  • 6.0.Good

    Very good location but the hotel need to be upgraded. The bathroom was smelly and mouldy.

    Thuy, 5 night family trip, Dec 27, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    sound proof door needed

    Awake in the middle of the night as people walking along the corridor talked too loud and can hear quite clearly.

    Liew, 1 night trip, Dec 25, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Location of the hotel & staff are friendly and helpful during our checkin plus checkout

    OsmanAhmad, 2 night family trip, Dec 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Upon arrival the reception staff were lovely. We received a free upgrade to a room with a view and bath, which was nice. The only downside to the hotel was breakfast. Breakfast options were nice and inclusive but it would have been nice if they were labeled especially for people with allergies. Overall we really enjoyed our stay.

    3 night romance trip, Dec 2, 2019

    Verified Lastminute guest review

  • 2.0.Poor

    This Hotel is very poor to busy with group booking no service at all

    4 night business trip, Nov 13, 2019

    Verified Expedia guest review

  • 2.0.Poor

    I hated the service..staffs were neither friendly nor helpful..they were rude the whole time..checkin was too late..wrong information provided on the website..they said 24 hrs checkin was available but everytime we went there they said the room was not ready..

    5 night romance trip, Oct 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    Very simple/basic accommodation. Great staff!!! Ok for cheap stop over night.

    1 night family trip, Oct 9, 2019

    Verified Wotif guest review

  • 8.0.Very good

    Decent hotel, location was the best part about it - the lobby is not very inviting. The furniture is dark and dreary looking -

    Karen, 2 night family trip, Oct 5, 2019

    Verified Expedia guest review

See all 204 reviews