Pullman Phuket Arcadia Naithon Beach, Sa Khu, Thailand

The hotel is well built and something different. Can they please improve the service of their buggies to pick up and drop to the rooms. They had a few buggies parked at the reception. We called for pick up and waited for 15 min and no one turned up.

Great place to stay for a couple of days before departing Phuket if you wish to be handy to airport. Beautiful facilities, great service in reception and bar area. Tapas ordered from upstairs bar were amazing! As a treat to guests the happy hour during our time included complimentary selected drinks from 5-7pm. Not sure if this is a usual service for this hotel but it definitely was enjoyed by many. The cocktails here are well made. Breakfasts are worth having. The selection here is incredible! We have stayed at many 5 star hotels/resorts and we have never encountered a breakfast like the Pullman. Overall we enjoyed our stay and will definitely return.

Loved loved loved it! From the moment we ascended the drive and walked up to the lobby with its' beautiful sunken lounges overlooking the ocean. Fabulous. Room amazing. Breakfast....that by which we now judge all other's. You will not be disappointed. Lovely beach accessible by steps from the resort. Close to village of Naithon for other restaurant options.

Positive: Great property and view Spa and Spa staff are AMAZING Ambiance is good with things like live music in the evening Restaurants and Restaurant staff are good Rooms are good size Constructive: Reception/Bar staff hit or miss on friendliness and speed Logistics/Communication are sub-par: The property is set on a cliff so it is quite a hike from the main area to rooms. Shuttle transfers are too infrequent & not able to cope with the amount of guests. I experienced wait times of 10-15 min. Solutions: Have more drivers on duty Re-design driveway entrance to accommodate more cars and give waiting and arriving guests more space Provide benches for waiting guests Friend checked out late in evening of arrival as not spending night. Result: My key card didn't work anymore when going to room. After checkout bag was left at entrance. I was told if I needed anything from it before going to the airport I should ask at reception. Reception then sent me down to the entrance. Entrance said they didn't have my bag. I then showed them where I thought it was kept. Booked and paid airport transfer at reception in the morning for same evening. In the evening they had no record of it. I had to ask and alert several people and after 20 minutes they scrambled another car and refunded me 200 BHT. Refund is nice but would have preferred not to end my vacation having to chase people. Summary: I'd return mainly for Spa only after logistics are fixed.

Nice hotel just a short drive from the airport and within easy walking distance of Naithon Beach. Rooms and communcal areas are all clean, well organised and relaxing. Can't fault it.