Phuket Graceland Resort And Spa, Patong

We had a wonderful time at Gracelands, the overall service was fantastic, we frequented the swim up bars for the cocktails, the swimming pools were clean and warm.

Fairly decent...the resort just a bit dated and in need of repairs to certain parts. The guests however, especially those from tour groups were particularly inconsiderate of the noise level that they make when passing through the corridor.

The resort itself was great, swimming pools excellent, the "free" wi-fi was non existent in our room we had to go on to the common walkway to access it. Our room was on the end so it may not have picked up the signal. As in all resorts the cost of food was too high to choose to eat "in" especially when there are hundreds of eateries within walking distance so of course we walked. The room was cleaned daily but items like toilet paper and t bags were not replaced so we had to go to reception and ask for them.

The free breakfast area had water damage in the ceiling that was leaking water right into the coffee pot. The hotel is older and needs a facelift: the rooms are cleaner than most however the staff is not very helpful or friendly but we read that in previous reviews

Hotel is Amazing. The only thing that really brings it down is reception. We got food poisoning and called up for the Nurse around 11pm. She didnt start until 10am so we said we would wait, we were both vomiting our guts up unable to move all night and to even get them to bring us a water was like we were asking for a million dollars. I rung at 10am and asked for the Nurse, the lady at reception said she had not arrived yet and would send her to our room upon arrival... 10 30 and still nothing so I called again as my partner was getting quite bad at this point, still not arrived. Around midday i called up and said we needed to get a doctor outside the hotel here as we kept passing out (no water, food nothing!!) then she said she would send the nurse down.. WE HAD BEEN WAITING FOR THE NURSE FOR 2 HOURS AND SHE WAS NEVER SENT. Not happy at all the reception staff really need to be trained better considering there was a 50% chance we were sick from the hotels food i would have thought we would at least be able to get a water - which I said I was happy to pay for time and time again. They have free activities now such as pool volleyball, Pilates, water areobics which are really fun and the people who run it are really nice. The hotel on the old side is pretty run down and I see people here complain a lot about it but seriously what do you expect when you pay for the cheapest room, you get what you paid for. I paid for a pool access room which was amazing.