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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Exterior
Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property
4-star hotel with outdoor pool, connected to a shopping centre, near Orchard Central
9.0 out of 10 Superb
9.0/10 Superb

1,003 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The price is NZ$377
Price available on 15/06/2023
Map
277 Orchard Road, Singapore, 238858
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Orchard
  • Orchard Road - 7 min walk
  • Bugis Street Shopping District - 26 min walk
  • Raffles Place - 32 min walk
  • Singapore Botanic Gardens - 33 min walk
  • Marina Bay Street Circuit - 39 min walk
  • Singapore Flyer - 39 min walk
  • Gardens by the Bay - 44 min walk
  • Marina Bay Sands Skypark - 45 min walk
  • Mustafa Centre - 4 min drive
  • Suntec City - 4 min drive

Getting around

  • Singapore (XSP-Seletar) - 23 min drive
  • Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 68 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • JB Sentral - 41 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 13 min walk

Restaurants

  • Guzman Y Gomez - Orchard Gateway - 4 min walk
  • Walking on Sunshine - 3 min walk
  • Hai Di Lao 海底捞火锅 - 1 min walk
  • Kanshoku Ramen Bar - 1 min walk
  • Coffeesmith - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean) features a rooftop terrace and puts you within a 10-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 bars/lounges, a poolside bar and a 24-hour health club. The pool and overall value get great marks from fellow travellers. Public transportation is only a short walk: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 499 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Bay Watch at Jen – This poolside rooftop bar only serves light fare.
Lounge at Jen – On-site bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The tax amount, which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for SGD 105.93 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La) guidelines.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
As of 5 June 2023, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La (SG Clean) on 15 June 2023 start from NZ$377, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and nearby?
JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a hot tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, Makan at Jen offers international cuisine, pool views and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La (SG Clean) like?
JEN Singapore Orchardgateway by Shangri-La (SG Clean) is in Orchard, a short 1-minute walk from Somerset Station and 7 minutes' walk from Orchard Road.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Poor customer service.
We booked a king bed room and when we checked in they put us in an accessible room with a roll-in shower. I talked to the front desk and they did not change my room. The front desk staff are rude, they also put $900 deposit on my credit card.
Shelley, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yoshitaka, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Location
The location was excellent and so was the room !
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 4-night trip
Verified Hotels.com guest review

8/10 Very good

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable place to stay. Great location as Somerset MRT station as well as a shopping mall are readily accessible. The pool is pretty cool but can get crowded at peak times. It is also rather shallow so it is more for relaxation than exercise in my opinion. I would stay here again on a future trip to Singapore!
Luke, 2-night trip
Verified Hotels.com guest review

6/10 Good

Asmirah, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location location location!
Best location!
Dyuti, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Diana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review