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Casa Gem B&B

3.5 star property
Beach B&B with free beach shuttle, near Playacar Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Gem B&B

Food and drink
Exterior
Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside | View from room
Terrace/patio
Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Airport transfer
    Airport transfer
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free cruise terminal shuttle
  • Free shopping centre shuttle
  • Free ferry terminal shuttle
  • Free use of bicycles
  • Beach towels
  • 24-hour room service
Feel at home
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
  • Television
The price is NZ$103
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Room, 1 King Bed, Private Bathroom, Pool View

Luxury Room, 1 King Bed, Private Bathroom, Pool View

Luxury Room, 1 King Bed, Private Bathroom, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
LED TV
Ceiling fan
Premium bedding
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside | Extra beds

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LED TV
Sofa bed - double
Ceiling fan
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds with Terrace and Kitchenette

Junior Suite, Multiple Beds with Terrace and Kitchenette

Junior Suite, Multiple Beds with Terrace and Kitchenette

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
LED TV
Separate bedroom
  • Resort view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LED TV
Ceiling fan
Premium bedding
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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Pool
Free breakfast
Airport transfer
Pet-friendly
8.6 out of 10, Excellent, (605)
The price is NZ$111
includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 3.5 km
  • Xplor Theme Park - 7 min drive - 5.9 km
  • Playacar Golf Club - 7 min drive - 4.2 km
  • Xcaret Eco Theme Park - 10 min drive - 6.7 km
  • Playa del Carmen Main Beach - 12 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.3 miles/21.4 km
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free cruise terminal shuttle
  • Free shopping centre shuttle
  • Free beach shuttle
  • Free theme park shuttle

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪RIU Lupita Resort - ‬4 min drive
  • ‪La Bartina - ‬14 min walk
  • ‪Ty-Coz Express - ‬11 min walk
  • ‪Amor a Mar - ‬16 min walk

About this property

Casa Gem B&B

When you stay at Casa Gem B&B, you'll be within a 10-minute drive of Xplor Theme Park and Ferry to Cozumel. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials or reflexology. An outdoor pool, a theme park shuttle and a snack bar/deli are other highlights.

Languages

English, French, Greek, Spanish

At a glance

Hotel size

  • 3 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 9:00 AM to 7:30 PM*
  • Free cruise terminal shuttle*
  • Free ferry terminal shuttle*

Off-site

  • Free area shuttle within 4 km
  • Free beach shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 8 AM–noon
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free local shuttle
  • Childcare in room (surcharge)
  • Children's games
  • Children's books
  • Baby bath
  • Changing table

What to do

  • Golf privileges
  • Free beach shuttle
  • Helicopter/aeroplane tours
  • Public winery tours
  • Winery release events
  • Beach access
  • Ecotours nearby
  • Golf lessons nearby
  • Cave exploring nearby
  • Horse riding nearby
  • Snorkelling nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bike hire
  • Beach towels
  • Golf cart on-site
  • Golf clubs on-site

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • Adjacent to a golf course
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LED TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Travel cot

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 478 per person (return)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for MXN 600 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Casa Gem B&B Playa del Carmen
Casa Gem Playa del Carmen
Casa Gem
Casa Gem B&B Bed & breakfast
Casa Gem B&B Playa del Carmen
Casa Gem B&B Bed & breakfast Playa del Carmen

Frequently asked questions

Does Casa Gem B&B offer free cancellation for a full refund?
Yes, Casa Gem B&B does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Gem B&B?
Yes, there's an outdoor pool.
Are pets allowed at Casa Gem B&B?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Gem B&B?
Yes, there's free self parking.
Is an airport shuttle service offered by Casa Gem B&B?
Yes, an airport shuttle is available from 9:00 AM to 7:30 PM on request. The charge is MXN 478 per person return.
What are the check-in and check-out times at Casa Gem B&B?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 1:00 PM. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Casa Gem B&B?
No, this bed & breakfast doesn't have a casino, but Riviera Gran Casino (5-min drive) is nearby.
What is there to do at Casa Gem B&B and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy a swim in the outdoor pool or use the bed & breakfast's other amenities, which include a picnic area and a garden.
What's the area around Casa Gem B&B like?
Casa Gem B&B is located a short 11-minute walk from Centro Maya Shopping Center.

Casa Gem B&B Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.
Jesus, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again
Amy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Julie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Always a very good stay in Playa Del Carmen
Always a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Michelle, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
JANET, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This propierty is situated on a very quite area felt very safe, About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants. Owners live in the property. Will recommend property if you are looking for a relax quite area
Severo Gonzalez, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Fernando, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice property, hospitality and relaxing stay
we really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Steven, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Cute B&B
This B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website. My family and I are defintively planning on coming back to Playa del Carmen and staying with them again. Thanks SO MUCH Casa Gem B&B!!!
Marisol, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

wendy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marco, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We spent the night at Casa Gem before heading south on Mayan Coast roadtrip. We felt very welcomed by the staff, who were incredibly helpful in setting us up with dinner options, rental car, travel tips. They were accessible as resource throughout the stay and super super helpful. We'll definitely visit again!
Amy, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Dana, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a wonderful and quiet location, 15 mins from Xcaret, and 10 mins from downtown, it’s perfect if you need a breather from the congested downtown. I would come back again for sure!
Armando, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Such a pleasant experience! From the time we arrived, until being dropped off at our next location, we had an incredible time. The hospitality was exceptional, and breakfast was incredible. Def recommend to anyone traveling through, or there for a family vacation. Safe, clean, very friendly couple. Thank you so much for having us!
DaniWebb, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Planned to take the ferry from Playa Del Carmen to Cozumel but because of the windy conditions the ferries were cancelled for 2 days!! Found Casa Gem through Expedia on a humbug and was so fortunate to find this amazing Bed and Breakfast just 10 minutes away from the ferry dock!! Located in a safe, residential neighborhood, the husband of the owners duo called me to make sure I was able to find the location and came outside to guide me to the property!! I went grocery shopping in anticipation of heading to my destination and they were kind enough to keep my groceries in their fridge.The property was clean, quaint and quiet!! My reservation came with several choices for a scheduled homemade breakfast. This was to insure the dining area was cleaned and sanitized for me. Breakfast was amazing and my host Itzel ( wife of the dynamic duo) helped me navigate the 2 hour road trip to Chenchi Itza and even gave me the entrance gate key in case they were not home when I returned!! My 2 night unexpected stay couldn’t have been any better!! Because of The central location, rooms, hospitality and gracious staff , I’ll definitely be back and would HIGHLY recommend the Casa Gem!!
Natasha, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Susan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good deal,I recommend it.
If you doubt an excellent place, the staff is very attentive at all times, good location of beach parks.Very Agreeable.
alexis, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property was great and the owners where amazing they where really nice, friendly and very helpful. The room very clean and spacious the beds where very comfortable and the breakfast was great. The location was great as well we where 10 minutes away from xcaret and and 5 avenue we really recommend this property.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

The hosts are very friendly and helpfull with any question. The house is nice, comfortable and quiet. A car is necessary to access the house and it's not in a closed walking distance from the beach, but it's on the road to Xpu Ha beach and Tulum.
4-night family trip
Verified Expedia guest review

8/10 Very good

That is pretty quiet and you can have a good sleep, that is close to the gym supermarket and movie theater restaurants
HermesSamayoa, 14-night family trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Without doubt one of the favorite hotels I stayed during my time in Playa del Carmen ! Upon arrival we were warmly welcomed by the staff . The staff was extremely friendly, and flexible with requests (appreciate) Food was delicious had chilaquiles every day .We had five great evenings here, which obviously also added up to the experience. The second day we forgot our gear for explor park and the staff kindly took it to us to the park. Note, this is not a 5/5 star hotel .it really felt like home to me. All respect for the staff who does a great job here; a true sample of excellent hospitality!
Marissa, 4-night trip with friends
Verified Hotels.com guest review