IFSuites (IFSTAYS) Upper West Side Apartment, Melbourne, Australia

Unfortunately there were issues with giving the security deposit which made me uneasy on leaving to go to the hotel. When we arrived, the room had a lot of marks on the walls & the cleaning was pretty average. There was no milk for the supplied tea & coffee either. We were asked to meet at the office for 9:30 to deal with the security deposit issue, yet there was nobody there!

Apartment could have had more utensils for the kitchen but the two bedrooms, lounge and bathroom were more than sufficient for our 2 weeks stay. Excellent centre for access to the CBD and surrounding areas. Apartment management team were superb.

Good quiet place to stay for couple (and one child) will stay here again

I was mucking around to find the building of the room located. I took the key with the tag from security box but there was no document to indicate the address to stay. The tag of the key seemed to have the address but it was almost rubbed off throughout presumably finger touching by many guests. So, I called the duty personal to obtain the address. I strongly recommend to the manager reviewing and replace the paper insert, then check it every time before new guest arrives.

Our room didn’t look like it did in the photo. It could do with a decent clean and provide guests with a fresh bottle of liquid soap and shampoo for shower, not leftover ones used by previous guests. We probably won’t stay here again e would’ve appreciated a top sheet on the bed and not just a doona. A pancake would provide more comfort than the supplies pillows

Very clean, comfortable and modern apartment within walking distance of South bank and CBD.

When we found our room in a building named differently from the apartment I booked, I did a research online and found out that both the service apartments were listed on Hotels.com, so I didn't accept the explanation from the customer services that they have multiple properties and cant reveal the address until check-in! The reason I didn't think I checked in was not what I booked is the totally different conditions/setting of the apartment: 1. Stained carpet in both bedrooms 2. dirty walls with marks and stains in both bedrooms and bathroom 3. neither of the bed has a bedhead - base and mattress only 4. floor lamp in the living room has no cover - globe on the stand only and its definitely not a style! 5. 2 seated sofa only for a two double bedroom 6. very dirty rug in the living room 7. cockroaches found in the living room - alive! When I contacted the hotel about the dirty rug, carpet and marked walls, I was told due to the peak season, they cant arrange deep cleaning for the apartment. But I believe the standard is low, so the quality will only get lower! By saying so, the hotel did respond to my emails quickly and offered to send cleaners, however, the apartment needs a deep clean!! Now, to be fair, the location of the apartment is good, I came to Melbourne for a conference so I had no trouble of finding a taxi at the Southern Cross station. The kitchen was clean and has basic utensils.

Light coloured Carpets were stained in the bedrooms but a note on the TV cabinet stating they were being replaced but I think if you are going to receive payment for accommodation that your premise should be hygienic. There was 3 big long black hairs on the kitchen/lounge area flooring. There was no light in the bathroom but a make shift lamp (that could have been dangerous if it had fallen into the basin) as the down light had been removed but management did notify me after our stay that it was replaced the day we left which was of no use to our stay. No long life milk for the coffee facilities in the room which is a must when staying in a room that has everything else but the milk (odd). We had a towel each and bathmat but no face washers nor hand soap and in the shower was a communal shower gel which again I find unacceptable that everyone else has used it or could have contaminated it in some way. Bathroom basin came with no plug. I wasn't nor my friends happy with the room in general and don't think I'd return after paying $200 a night

Checking in is difficult as reception is closed after five and spasmodic on the weekend. Apartment was nice and the views over Spencer Street spectacular from the 39th Floor.. Lifts worked well. To enter the building required security pass encoded on your room key. Very handy to transport.