I think the most important feature of a hotel is to provide a traveler a place to rest after a long journey. The check in experience I had here was definitely one of the worst ones I have ever had.
1. When I arrived at the hotel, there was no one to check me in. Only two monitors for self check in. It asks for reservation number to proceed. However, Hotel.com didn’t give me a reservation number. All I got was a Hotel.com’s itinerary number. Luckily, I have internet service on my phone so I had to contact Hotel.com. It took me about 25 minutes to finally get my room card.
2. After I got to my room, I went through all messages I received for this booking, sure enough it says “hotel staff will greet guests on arrival.” There was nothing about no one at the lobby and you need a reservation number to check in. Hotel.com wouldn’t know this situation if Capri didn’t tell them and offer to provide the critical reservation number to anyone made a reservation.
3. If I didn’t have internet service on my phone, I would have no way to get in. The hotel WiFi requires a code that you probably get after you check in. When I checked in, the machine was out of paper, so I didn’t get any information or instructions about the WiFi code. I think this hotel relies too much on technology and forgot about the real function of a hotel. I can’t imagine that I am the only guest booked this hotel without given a reservation number or self check in instructions. They need to at least offer free WiFi at t