San Francisco International Airport (SFO) - 22 min drive
Oakland, CA (OAK-Oakland Intl.) - 25 min drive
San Carlos, CA (SQL) - 28 min drive
Concord, CA (CCR-Buchanan Field) - 34 min drive
Bayshore Station - 9 min drive
22nd Street Station - 10 min drive
San Francisco Station - 22 min walk
Market St & New Montgomery St Stop - 1 min walk
Montgomery St. Station - 1 min walk
Market Street & 2nd Street Tram Stop - 1 min walk
Restaurants
McDonald's - 1 min walk
Ghirardelli Ice Cream & Chocolate Shop - 1 min walk
Uno Dos Tacos - 1 min walk
Garden Court - 1 min walk
Starbucks - 1 min walk
About this property
Palace Hotel, a Luxury Collection Hotel, San Francisco
When you stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be a short five-minute drive from Moscone Convention Center and Oracle Park. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Court, which is one of 2 restaurants and serves breakfast and lunch. Other highlights at this historic hotel include 2 bars/lounges, a fitness centre and a snack bar/deli. The helpful staff and comfortable guest rooms get great marks from fellow travellers. Public transportation is only a short walk: Market St & New Montgomery St Stop and Montgomery St. Station are only steps away.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
At a glance
Hotel size
556 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Late check-in subject to availability
Check-out time is noon
Contactless check-out
Special check-in instructions
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi and wired internet access in public areas
WiFi (speed: 25+ Mbps) and wired internet access in rooms*
Parking
On-site valet parking (USD 72 per day; includes in/out privileges)
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
Wireless Internet access (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors
Eco-friendly toiletries
Energy-saving switches
Recycling
Water-efficient showers only
Special features
Dining
Garden Court – This restaurant serves breakfast and lunch.
Pied Piper – This cocktail bar specialises in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO – This coffee shop serves breakfast and light fare. Open daily.
Awards and affiliations
The property is a member of Historic Hotels of America.
Fees & policies
Optional extras
WiFi is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
Wired internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 49 for adults and USD 25 for children
Children & extra beds
Rollaway beds are available for USD 50.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay
Parking
Valet parking costs USD 72 per day with in/out privileges
Parking height restrictions apply
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.
Also known as
Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel
Frequently asked questions
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free cancellation for a full refund?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes. Valet parking costs USD 72 per day. Electric car charging is available.
What are the check-in and check-out times at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (21-min drive) is nearby.
What is there to do at Palace Hotel, a Luxury Collection Hotel, San Francisco and nearby?
Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre.
Are there restaurants at or near Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there are 2 on-site restaurants, featuring Californian cuisine.
What's the area around Palace Hotel, a Luxury Collection Hotel, San Francisco like?
Palace Hotel, a Luxury Collection Hotel, San Francisco is in Downtown San Francisco, a short 1-minute walk from Market St & New Montgomery St Stop and 8 minutes' walk from Moscone Convention Center.
Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
13 January 2025
Spectacular hotel
One of the most amazing hotel’s we’ve stayed at. Definitely would stay again next time we’re in town.
Emilie
Emilie, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 January 2025
Cathy
Cathy, 2-night trip
Verified Hotels.com guest review
4/10 Fair
11 January 2025
Not impressed anymore….
We were charged again at the front desk although our rooms were prepaid through Hotel.com. I have been asking for a week now to reverse the charge and it still isn’t done.
Hot tub broken AGAIN, I was told it was tested and it was too hot. Ridiculous!
Our room was not perfectly clean. Noticed hairs on the sheets, bathroom had rust, water stains on desk, etc.
Christen
Christen, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 January 2025
Review of Winter Stay at Palace
Great hotel at a good price. Very conveniently located. Vallet service wasn’t at par with hotel facility and required multiple reminders for car delivery. Other than that, breakfast was good, reminded me of generous Turkish breakfast in Istanbul.
REZAUL
REZAUL, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
6 January 2025
Check-in may need work
My wife and I had asked for a crib for our 9-month-old at check-in. We asked the 2nd day for a crib… Long story short, we never got what we had asked for.
cesar
cesar, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
6 January 2025
I had better expectation for 5 start
Carlos
Carlos, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 January 2025
Anthony
Anthony, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
Marc
Marc, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 December 2024
OK
👍
William
William, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
12 December 2024
Patricia
Patricia, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 November 2024
Fantastic!
Wonderful stay! Really gorgeous building, comfortable and clean rooms, and good dining options at the pied piper hotel restaurant. Pool area was lovely as well, we really enjoyed our stay! One of the best hotels I have ever stayed at :)
Patricia
Patricia, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
John
John, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
14 November 2024
Timothy
Timothy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
Truly Beautiful
I absolutely love this hotel. Breakfast in the gorgeous lobby is awesome, our room was clean, quiet and spacious. We have stayed here many times and I've never been disappointed.
Melissa
Melissa, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 November 2024
Nice experience, great staff, comfortable room - overall a great weekend trip!
Alina
Alina, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
1 November 2024
David
David, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 October 2024
Jhaycilou
Jhaycilou, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 October 2024
Indoor pool. jacuzzi, Toto Toilet It was all amazing. The Pied Piper Bar was fun and the Hamburger was the BEST!
Laurel RG
Laurel RG, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 October 2024
Laine
Laine, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 October 2024
Downtown is not the best area to walk around after dark.
Amelia
Amelia, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 October 2024
.
irene
irene, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Erin
Erin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 October 2024
Susan
Susan, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 October 2024
The Palace Hotel is beautiful and elegant. Customer service was impeccable. Our room was lovely, we really enjoyed our stay. There are only 9 floors so I will try to get a room on any floor higher than 3 next time. Other than that, perfection.