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Waldorf Astoria Cancun

5.0 star property
Cancun beachfront resort with 3 restaurants, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
Terrace/patio
Lobby
Beach/ocean view
Exterior

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff, property condition

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Pool
  • Non-smoking
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
The price is NZ$903
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 156 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

View from room

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front

In-room safe, blackout curtains, iron/ironing board

2 Bedroom Ocean Front

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Oceanfront (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

View from room

Suite, 2 Bedrooms, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

Shower, towels

Suite, Oceanfront (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, Oceanfront (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Flat-screen TV
Blackout curtains
Private bathroom
  • 156 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Oceanfront (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Partial Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 96 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

What's nearby

  • Xoximilco - 11 min drive - 8.6 km
  • Moon Palace Golf Club - 13 min drive - 8.4 km
  • Petempich Bay - 17 min drive - 12.9 km
  • Puerto Morelos Beach - 22 min drive - 18.1 km
  • Riviera Cancun Golf Resort - 24 min drive - 17.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 31.2 miles/50.2 km

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬16 min drive
  • ‪Cusco - ‬17 min drive

About this property

Waldorf Astoria Cancun

Waldorf Astoria Cancun is a great choice for your beach stay in Cancun. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. This luxurious resort also features a poolside bar, a 24-hour fitness centre and a steam room. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 173 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 2 total, up to 23 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • On-site self-parking (MXN 20 per night)
  • On-site valet parking (MXN 28 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach
  • Fitness classes
  • Yoga classes

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • 1 building/tower
  • Built in 2022
  • ATM/banking
  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Steam room
  • Banquet hall
  • Firepit
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 119
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 81
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Hand-held shower heads
  • Height-adjustable showerheads
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Private plunge pool

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1500 per accommodation, per day

Parking

  • Self-parking costs MXN 20 per night
  • Valet parking costs MXN 28 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Frequently asked questions

Does Waldorf Astoria Cancun offer free cancellation for a full refund?
Yes, Waldorf Astoria Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Waldorf Astoria Cancun?
Yes, there are 2 outdoor pools.
Are pets allowed at Waldorf Astoria Cancun?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of MXN 1500 per accommodation, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Waldorf Astoria Cancun?
Yes. Self-parking costs MXN 20 per night. Valet parking costs MXN 28 per night.
What are the check-in and check-out times at Waldorf Astoria Cancun?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Waldorf Astoria Cancun and nearby?
On-site recreation at Waldorf Astoria Cancun includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Waldorf Astoria Cancun also has 2 bars and private plunge pools, as well as a 24-hour fitness centre.
Are there restaurants at or near Waldorf Astoria Cancun?
Yes, there are 3 on-site restaurants.
Does Waldorf Astoria Cancun have any outdoor private spaces?
Yes, every room features a private plunge pool.
What's the area around Waldorf Astoria Cancun like?
Waldorf Astoria Cancun is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Waldorf Astoria Cancun Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Very good

Ilse, 2-night trip
Verified Expedia guest review

10/10 Exceptional

As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
Candice, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
Sharon, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
Damon, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.
Craig E, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.
Steven, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 4-night trip
Verified CheapTickets guest review

10/10 Exceptional

The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.
Cynthia Garcia, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Best hotel ever
Arash, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
Kyra, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Nicole, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Nikki, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carolina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

VISHAL N, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ifeanyi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
Emily, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos
Javier, 2-night family trip
Verified Expedia guest review

4/10 Fair

alejandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

You won’t regret!
My trip was amazing. I will be definitely going back with my entire family.
Cory, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful vacation. Amazing service and hospitality! Can’t wait to come back!
Jacqueline, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel with impeccable service
Stephen, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.
Joel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The Waldorf Astoria made our first visit to Cancun one to never forget. I booked this hotel because I wanted to have a great experience and share it with my girlfriend. Needless to say, we did not expect the property to deliver beyond our expectations. From the moment we arrived, we were greeted by incredible courteous staff that welcomed us and provided a seamless check-in experience. We were offered a courtesy drink while we waited to be checked in, we got a fantastic guava drink. Then we were given a small tour around the property before being escorted to our room. The room was spotless, it was spacious with a beautiful ocean view and a small jacuzzi that had direct access from and to the shower. We tried most of the restaurants in the hotel and even the spa. The food was delicious, and all the staff who assisted us were very professional and friendly. I wish I could mention every single person but special thanks to Dimitri, Omar, Abraham, Andrea, and all the spa attendants and technicians. We will come back.
Verified Expedia guest review

8/10 Very good

First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
Supan, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Outstanding service
Jeffry Ira, 5-night family trip
Verified Expedia guest review