In my view this hotel is closer to a 3 star facility. The room was basic with wear and tear and my bedsheets had holes in them on two occasions. The complimentary toiletries were not a separate shampoo and conditioner, which is not what you'd expect from a 4 star hotel. The walls were thin and I could hear next door using their hair dryer numerous times. The WIFI was generic for the hotel and then room-specific once you got upstairs. Unfortunately, my room WIFI dropped out numerous times. Finally, though the rooms and lobby were air-conditioned, the lifts were not and when you're on the 19th floor it was a long way with other guests stopping off. Though not overall unpleasant, I would not recommend this hotel. 6/10