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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Upmarket beachfront property with spa, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool loungers
View from property
View from property
Front of property - evening/night
4 outdoor pools, pool loungers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$868
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 13 min drive - 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities such as scuba-diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Serving Italian cuisine, Risotto is one of 4 restaurants and 4 bars/lounges. Other highlights at this luxurious property include a free kid's club, a poolside bar and a fitness centre. Fellow travellers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto – This restaurant specialises in Italian cuisine.
Ayami – This restaurant specialises in Asian cuisine. Open daily.
Terraza El Mortero – This restaurant specialises in Mexican cuisine. Open daily.
Take a Bite – On-site coffee shop. Open daily.
The Beach Bar and Grill – This restaurant specialises in Mexican cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?
Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Altitude at Krystal Grand Cancun - All inclusive?
No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 4 bars, a steam room and spa services, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine.
Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Altitude at Krystal Grand Cancun - All inclusive like?
Altitude at Krystal Grand Cancun - All inclusive is a short 5-minute walk from Cancun Convention Center and 6 minutes' walk from Forum Beach. The local area is walkable and popular for its beaches.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Elias, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

JEFFERY, 3-night family trip
Verified Hotels.com guest review

6/10 Good

The staff was great. Many foods and drinks are not included in the all inclusive packages and that was disappointing. The pool and beach areas are beautiful but very boring because they have to activities to keep the guest actively and having fun.
Jairo M, 5-night romance trip
Verified Expedia guest review

6/10 Good

The personal very friendly the bartenders in the altitude tower the waiters very fast sevice on my breakfast
Jose, 6-night family trip
Verified Expedia guest review

8/10 Very good

This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
Bo, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Jose Luis, 4-night trip
Verified Expedia guest review

8/10 Very good

The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
Sohui, 4-night romance trip
Verified Expedia guest review

8/10 Very good

La ubicación es muy buena, la vista increíble y el personal estupendo!!!
Arlyn, 3-night romance trip
Verified Expedia guest review

6/10 Good

Isai, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alec Santiago, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Pasamos nuestras vacaciones en la torre Altitud del hotel Grand Kristal, Han sido 5 día fabulosos! La atención esmerada de todos hicieron todo porque nuestra estancia fuera maravillosa. El personal es atento y profesional, desde nuestra housekeeping, los camareros Celerino at infinity pool, Juan en la playa mosquito, los camareros del restaurante Risotto, hasta todos en el spa (en especial a Jobita ) Las habitaciones muy amplias y cómodas, el hotel impecable. A nuestro gusto la mejor experiencia fue en el Risotto restaurant!! Si tuviéramos que señalar algo no tan positivo sería la escasa variada en el bufete. Un especial GRACIAS a Mariana la concierge y a Janer de Expedia que estuvieron pendientes de todo y complaciendo nuestros más pequeños antojos.
Maria, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Didn’t like the fact that restaurants options were very limited and there was room for reservation for the entire time of the stay.
Ismael, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Arturo, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel
Pedro Anthony, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good for family vacation!
Vu, 7-night trip
Verified Expedia guest review

4/10 Fair

Lizbeth Anahi, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Joelle Manuela, 4-night romance trip
Verified Expedia guest review

2/10 Poor

They never told me the AC in the rooms wouldn’t go below 85 degrees. What a horrible experience
Lenny, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Adlicia Earlean, 3-night trip
Verified Expedia guest review

8/10 Very good

Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
David Alfonso, 4-night family trip
Verified Expedia guest review

2/10 Poor

Originally booked Altitude. Was not given any communication beforehand that the AC had gone out and they were not opening the Altitude. They are not willing to give any discount for moving you to the old building. Was expecting something modern and nice and ended up in the old building hot and where the elevators did not work most of the time. Food was not good I’m buffet and they did not have kid options. Only reason giving it 1 star is bucease some of the staff were nice. Will not book here again.
Lizzette, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My family and I spent 5 days at this resort. We enjoyed the facility, as the beach access was perfect for us. Staff was very friendly and accommodating, especially Reyna (our housekeeper) she went above and beyond while taking care of our room. As well as Janer (our agent through Expedia), he managed our reservation as well as the cabanas by the beach. My family and I felt safe and welcomed throughout our stay from the minute we checked in, including when we were on the beach. The staff made this vacation awesome and I would come again.
Orhan, 5-night trip
Verified Expedia guest review

8/10 Very good

The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
Elmer, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay with the family but having only one working elevator for such a big hotel is ridiculous.
Abel Austin, 5-night family trip
Verified Expedia guest review