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All properties in Tulum, Tulum, Quintana Roo, Mexico

Hotel Panacea Tulum

3.5-star Tulum aparthotel with 2 outdoor pools

  • Free WiFi and free parking
From
NZ$176

Image gallery

  • Reception
  • Reception
  • Pool
  • Pool
  • Reception
Reception. Image 1 of 96.
1 / 96Reception
9.4.Exceptional.
  • I stayed in the penthouse and it was gorgeous! The decor and vibe of the place was so…

    Mar 13, 2021

  • No frills, great location!

    Feb 14, 2021

See all 47 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service

Guests rated location

Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 23 apartments
  • Daily housekeeping
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Airport shuttle

Feel at home

  • Children's pool
  • Stovetop
  • Microwave
  • Full-sized refrigerator/freezer
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In La Veleta
  • Tulum National Park - 40 min walk
  • Tulum Mayan Ruins - 3.9 mi / 6.2 km
  • Gran Cenote - 4.3 mi / 6.9 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Tulum Monkey Sanctuary - 5.9 mi / 9.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite Residential, 1 bedroom
  • Deluxe Suite, 2 Bedrooms
  • Romantic Penthouse, 1 King Bed, Private Pool
  • Romantic Loft, 1 King Bed, Private Pool
  • Economy Studio

Location

  • In La Veleta
  • Tulum National Park - 40 min walk
  • Tulum Mayan Ruins - 3.9 mi / 6.2 km

What’s around

Landmarks

  • In La Veleta
  • Tulum National Park - 40 min walk
  • Tulum Mayan Ruins - 3.9 mi / 6.2 km
  • Gran Cenote - 4.3 mi / 6.9 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Tulum Monkey Sanctuary - 5.9 mi / 9.4 km
  • Sian Ka'an Biosphere Reserve - 6.5 mi / 10.4 km
  • Soliman Bay - 9.4 mi / 15.2 km
  • Nopalitos Lagoon - 11.4 mi / 18.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 23 apartments

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

The manager

Speaks: English, Italian, Spanish

At the aparthotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scooter/moped rentals nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Languages Spoken

  • English
  • Italian
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Premium bedding

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Panacea Tulum
  • Hotel Panacea Tulum Tulum
  • Hotel Panacea Tulum Aparthotel
  • Hotel Panacea Tulum Aparthotel Tulum

Optional extras

Late check-in between 11:00 PM and 6:00 AM can be arranged for an extra charge of USD 20

Rollaway beds are available for USD 20.0 per night

Breakfast costs between USD 5 and USD 15 for adults, and USD 5 and USD 15 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 10:30 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Panacea Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM.
  • Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.
  • Have fun during the warmer months with activities nearby such as ziplining. Additional recreation onsite includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the aparthotel's other amenities, which include a fitness center and a garden.
9.4.Exceptional.
  • 8.0.Very good

    Gorgeous Quite Yoga friendly spot

    This place is amazing!! Just a heads up, they have a few different rules than the usual hotels in the states. Only the guests registered in the room can stay overnight. Other guests can come visit from 10am until 10pm but have to leave their ID at the front desk while in property Because of COVID they are strict about occupancy, since the police can and will come do occupancy checks. They have an on-site security guard on the front door and property from 10p-10a so that’s a huge comfort. They also have quite hours from 2p-5p, the owner is Italian and he does a traditional siesta during that time. It’s a gorgeous property! Perfect for couples who want a nice quote place to relax and enjoy the sun. The property is top notch. The gym is amazing and well equity. The staff are beyond helpful and speak Spanish well! They have no coffee shop or restaurant on property but there is a food delivery service application called tomato you can use! Most local restaurants close at 9:30 Love this place the most!! It’s quite and beautiful....

    christina, 6 night trip with friends, Dec 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Recommend

    Very comfortable place for extended working remote stay. Full kitchen and living room. Great WiFi and helpful sweet Daniel and Maria running the front desk.

    TORI, 5 night business trip, Dec 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    beauitiful grounds, room 17 was perfect with an outdoor kitchen and a large patio

    Kevin, 6 night trip, Dec 3, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Very nice resort

    Very friendly staff. Check in was fast and easy. Cleanliness of the resort was great. Would book again!

    Eli, 4 night trip with friends, Nov 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    15 Nights

    Quite simply one of the best hotels I've ever stayed at. The attention to detail is second to none. Everything is spotless throughout the hotel room and the hotel itself. The pictures were all accurate and it was better than the pictures in certain spots. The team at the hotel from reception, pool maintenance, security staff and cleaning staff could not have been more friendly, helpful and attentive. It was an oasis of peace and tranquility. I hired a bike from reception and it was a great way to see the town and get to the beautiful beaches. Thank you for making my trip so comfortable

    aidan, 15 night business trip, Oct 26, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Stay

    Nice hotel. Good service and good location.

    Victor, 1 night trip with friends, Oct 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente.. Hermoso lugar y muy buena atenció. Lo recomiendo

    GabrielaRios, 6 night family trip, Jul 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect getaway spot

    We LOVED this property! The small staff was all super friendly and did whatever they could to make sure we had everything we could want. Due to travel restrictions the resort was basically empty and they were still operating as if it was full of guests. We had a private yoga session at the hotel that was really cheap but incredible & the property has a small but perfect gym. The property is new and everything is so well done from the front desk to the landscaping to every detail in between. We rented one of the penthouses with a private pool, it was everything we could have asked for. I would absolutely recommend this place to anyone! Great air conditioning Felt very safe and secure Very clean Friendly staff Free Parking If you like to be away from the crowds and relax this is the spot.

    5 night trip, Jul 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely suite with nice balcony and living area to sit back and relax. Well equipped kitchen if you fancy cooking. Nice pool and gym facilities. Staff were always very welcoming and helpful! A bit out from Tulum Centro but easily reached by car or taxi in under 5minutes, or you can borrow the hotel bikes.

    Matthew, 2 night trip, Jan 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was very helpful. The hotel was very nice

    4 night trip with friends, Jan 16, 2020

    Verified Expedia guest review

See all 47 reviews