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Hotel Carolina Bacalar

4.0 star property
Bacalar beachfront hotel with outdoor pool, restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers
Exterior
Deluxe Room, Lagoon View | Garden view
Private beach
Restaurant
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Non-smoking
  • Spa
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe

Feel at home (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
The price is NZ$438
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom

Standard Double Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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The price is NZ$394
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Cenote Esmeralda - 3 min walk
  • Cenote Cocalitos - 15 min walk
  • Cenote Azul - 20 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive
  • Corozal (CZH) - 51 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Hotel Carolina Bacalar

Hotel Carolina Bacalar offers a great location, putting you within a 15-minute walk of Lake Bacalar. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge and a children's pool are other highlights. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 16 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • On a private beach
  • Kayaking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Traditional architecture

Accessibility

  • Visual fire alarm

Room amenities

Be entertained

  • MP3 docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Dining

Restaurante – On-site family restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 300 for children

Children & extra beds

  • Rollaway beds are available for MXN 450.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar offer free cancellation for a full refund?
Yes, Hotel Carolina Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Carolina Bacalar?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 AM.
Are pets allowed at Hotel Carolina Bacalar?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Carolina Bacalar?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Carolina Bacalar?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Carolina Bacalar and nearby?
Have fun with nearby activities such as kayaking and sailing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Hotel Carolina Bacalar also has a garden.
Are there restaurants at or near Hotel Carolina Bacalar?
Yes, there's an on-site restaurant, Restaurante.
What's the area around Hotel Carolina Bacalar like?
Hotel Carolina Bacalar is a short 14-minute walk from Lake Bacalar and 3 minutes' walk from Cenote Esmeralda.

Hotel Carolina Bacalar Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
Viviana, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Family stay June 2024
Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Unique concept
Reynaldo, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Property manager and his staff are the best. Friendly and accommodating.
Camilo, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nature wonderland
Marius, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Well thought of and put together. It had all the conveniences of a bungalow with a view.
Curtis, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Amazing propu
Oscar, 2-night trip
Verified Expedia guest review

8/10 Very good

Beautiful
Oscar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
John and Jacqueline, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Angel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice place to stay. Great customer service.
Karla, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

JORGE, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Francisco, 3-night family trip
Verified Expedia guest review

4/10 Fair

Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Luciane, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
Eloisa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent Hotel
Good service, clean and well maintained
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

NICOLE, 5-night trip
Verified Expedia guest review

8/10 Very good

Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.
Verified Expedia guest review

10/10 Exceptional

Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious
yadira, 5-night family trip
Verified Expedia guest review

8/10 Very good

lovely room, and perfect location. Continental breakfast was great.
Nancy, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Oscar Wlls
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
Oscar E, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Valerie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night family trip
Verified Hotels.com guest review