Toronto Don Valley Hotel and Suites, Toronto, Canada

When we arrived check in was smooth and staff were friendly. The room had a sanitized for your safety sticker on the door upon entering the room there was a very strong urine smell and the bathroom had bold yello pee in it that looked like multiple pees and like water had been sitting for a long time. This was especially disappointing during a pandemic as staying was already a tough decision. Makes me wonder how our new room was cleaned and if rooms are actually cleaned or if staff just go in change towels make beds. We did get another room with a upgrade to deluxe. This room seemed to be ok. Not much difference from a traditional room. The indoor pool was nice with a glass dome ceiling.

We enjoyed our stay,

I was not entirely please with the amenities or lack there of in the room. I had booked a room for 2 adults with 2 beds. The beds were very comfortable BUT, there was only 1 chair in the room, and no table to put your stuff on. Yes there were 2 tables in the room. One was fully occupied by the TV. The other had the coffee maker and related items. Breakfast in the dining room was good, but a tad pricey. Hotel location was very close to where I had to do business the next morning. The staff was pleasant and helpful.

Dated but clean and comfortable

I arrived at 2:25PM, having driven 2 hours to get there. The front desk staff tells me 'checkin is at 3:00pm, there is an early check in fee' I told him I would wait until 3 then-to which he replied 'oh I can waive it'. If the room is ready, great. If its not-tell me and I will come back. BUT WHY would you want me to come back at 3PM when you will be checking in EVERYONE that is waiting. Why would you want a lineup, especially with COVID. The hotel has lots of parking, but the 'additional' parking doesn't have a hotel access door ( that I could easily find anyway) Contractors are taking up primary parking spots with their trucks and trailers. Why aren't they parking in the 'additional' lot? One truck takes up 5-6 spots. The hotel room was not cleaned the way it should have been. Dirt on the lamps, the alarm clock, the light switch, hair behind the faucets in on the bathroom sink duct tape on the patio doors. I actually double checked to ensure that the bed was clean when I noticed all of these things. There was wallpaper peeling in one corner and the furniture was pretty beat up. The note on the door said it was sanitized-but I highly doubted it. I took the stairs from the 3rd floor and walked the hallway of the 1st floor and it was filthy. The amount of garbage on the floor! Looked like it hadn't been cleaned in quite a while. I felt like it was a nuisance for me to be checked in 35 minutes early. I did not get any warm feeling from the desk.

Only had one night stay. Proximity to Sunnybrook was great. If you want a fridge and microwave you have to ask for them. All in all very pleasant.

The front desk clerk was very polite and helpful

I have stayed at this hotel many a time, but this time it was a real disappointment! We got a ground floor room as we wanted to bring our little dog which was a great option, but upon arrival and opening the balcony to take the dog out, it was filled with cigarette butts! Disgusting! They closed the outdoor pool as we were just coming into it at 6:30 pm, even though the times stated it was open until 8 pm??? Upon checking out, I did not receive my full $100 refund as promised, when asked the gentleman was I sure why, just said “ oh it could be parking or something”?? I left very unpleased and will not be returning to this hotel! and

Room and building was clean. Bed was comfortable.

Great stay bed was comfortable & bathroom was very clean. Room lacked a mini fridge & microwave