Service from concierge and reception good on the whole although concierge on arrival made no effort to hide his impatience with my parents slowness to respond to his questions. Corridor and room both highly claustrophobic and overheated. The furnishings and fixtures were well maintained and updated throughout, however the hotel smelled strongly of sewage in lower ground level. Breakfast is cheap, poor quality, and no effort is made to hide the cost cutting. We expect coffee to be offered and served at the table for a hotel of this claimed calibre. The Dowe Egbert machine coffee from concentrate is cheap and foul. Actual coffee should be served as standard at breakfast, this was hideous. Eggs need to be free range and offered in more ways other than fried. The breakfast provision was none other than underwhelming and first level basic. There was no wow of fresh fruit, smell of baked breads, anything cooked to order, french pastries that looked appealing, kefir, yoghurts, honeycomb. Literally lucky to find a slice of crunchy melon and a sliver of grapefruit. Highlighted by Kensington’s great cafes that surround this hotel, the shortcomings were stark. Plastic wrapped cheap biscuits need to be removed from the tea tray, again better to serve nothing than contribute negatively to the environment with this! Overall, the hotel’s provisioning left a bad taste in more ways than one. £1.20 breakfast cost per person on a £280 room tariff is daylight robbery.