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All properties in Banff, Alberta, Canada
1 room, 2 adults

Banff Caribou Lodge and Spa, Banff, Canada

3.5-star3.5 stars
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8, Canada

Mountain hotel with spa, near Banff Lake Louise Tourism Bureau
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • A staff told me that there was no aircon in the whole hotel that’s they provide us with…Aug 3, 2020
  • It was terrible, no AC, dirty, never book at caribou again.Aug 2, 2020

Banff Caribou Lodge and Spa, Banff, Canada

from NZ$249
  • Standard Room, 2 Queen Beds
  • Superior Room, 2 Queen Beds
  • Corner Suite with Spa Bath
  • Standard Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Standard Room, 2 Double Beds

What’s around Banff Caribou Lodge and Spa, Banff, Canada

Landmarks

  • In a national park
  • Banff Lake Louise Tourism Bureau - 11 min walk
  • Tunnel Mountain - 41 min walk
  • Cave and Basin National Historic Site - 38 min walk
  • Banff Springs Golf Club - 2.9 mi / 4.6 km
  • Banff Gondola - 2.9 mi / 4.6 km
  • Upper Hot Springs - 3 mi / 4.9 km
  • Mount Norquay Ski Resort - 5 mi / 8.1 km

Getting around

  • Calgary Intl. Airport (YYC) - 92 min drive
  • Banff Station - 17 min walk

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-2:00 AM
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 765
  • Conference space size (meters) - 71
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1993
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Steam room
  • Bicycle rentals on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Banff Caribou Lodge and Spa, Banff, Canada’s small print

Also known as

  • Banff Caribou
  • Banff Caribou Lodge Spa
  • Banff Caribou And Spa Banff
  • Banff Caribou Lodge
  • Banff Caribou Lodge and Spa Hotel
  • Banff Caribou Lodge and Spa Banff
  • Banff Caribou Lodge and Spa Hotel Banff
  • Caribou Banff
  • Caribou Banff Lodge
  • Caribou Lodge
  • Caribou Lodge Banff
  • Banff Caribou Hotel Banff
  • Banff Caribou Lodge And Spa

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Optional extras

Breakfast costs between CAD 15.00 and CAD 30.00 for adults, and CAD 10.00 and CAD 20.00 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Banff Caribou Lodge and Spa, Banff, Canada

  • Does Banff Caribou Lodge and Spa offer free cancellation for a full refund?
    Yes, Banff Caribou Lodge and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Are pets allowed at Banff Caribou Lodge and Spa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Banff Caribou Lodge and Spa?
    You can check in from 4:00 PM to 2:00 AM. Check-out time is 11 AM.
  • Are there restaurants at or near Banff Caribou Lodge and Spa?
    Yes, there's an onsite restaurant.
  • What is there to do near Banff Caribou Lodge and Spa?
    Recommended spots to visit include Banff Lake Louise Tourism Bureau (11-min walk) and Cave and Basin National Historic Site (2 mi), along with Tunnel Mountain (2.1 mi) and Banff Springs Golf Club (2.9 mi).

Recent reviews

Very good 8.2 From 1,805 reviews

Exceptional 10.0
excellent anniversary trip
we were very pleased with the Caribou from the comfort of the rooms, to the value of the price per night it was great! Room service was fantastic and The Keg went above and beyond for our anniversary dinner. Our server was Cassandra, she was awesome! Great experience!
Mathew, ca1 night trip
Good 6.0
A Good Enough Experience, I Guess...
The service was good, and we were generally comfortable, but the bedding had someone else's hair in it and the shower floor was noticeably unclean.
Mark, ca1 night family trip
Very good 8.0
OK place to stay during your Banff vacation.
OK place to stay during your Banff vacation. Be warned that there is NO air conditioning at this hotel. We found out the hard way. Also, the standard room is pretty small. We found it to be claustraphobic and ended up upgrading to the Cascade Suite at an upgrade charge. Some things did not work in the upgraded room - place needs a little TLC.
Fatima, ca3 night trip
Exceptional 10.0
Honeymoon
Randy, ca2 night trip
Good 6.0
Too hot
No air conditioning we noticed that near midnight which sucked. We've stayed before different feel with COVID pandemic.
Sabrina, ca1 night family trip
Good 6.0
Wouldn't recommend
Not that impressed. Price was good. The staff seemed not very helpful. Had to ask for a receipt 5 times before they'd print one. The said they would email it, but it never arrived. Why aggravate your customer over the cost of a piece of paper? Also, the pool was closed.... Why when pools in other Alberta hotels are open? Had to ask twice for a coffee maker. Don't think I'd recommend this hotel even for the price.
Barry, ca2 night family trip
Fair 4.0
Overdue on basic service!
Too many gaps to be able to make right for a nights stay. One tiny bar of soap for everything, no soap in the soap dispenser. HVAC is non existent. No air circulation. No parking in the evening. No flexibility on check out time. And the few interactions I did have with staff felt like - we don't really care, whatever. This hotel needs an emotional overhaul!
Alfayez, ca2 night family trip
Very good 8.0
Not too bad.
Overall the caribou lodge is a nice hotel. Few things that affected our stay, the room had no air conditioning but the hallways were over air conditioned. Our room had a bit jet out in the ceiling so we almost hit our heads every time we walked past the bed. But it was very clean and well kept.
ca2 night trip
Exceptional 10.0
Beautiful hotel- highly recommended
Beautiful property, comfortable bed, very nicely renovated bathroom. Only inconvenience was the neighboring room had a deck right outside our open window. It felt like they were in our room! Also, so disappointing that the hot pool was closed. But that’s the provincial covid rule not the hotel’s fault!
Julie, us1 night trip
Exceptional 10.0
Great Place to Stay in Banff Proper
We stayed at the Banff Caribou Lodge as a stopover on our way to Jasper. We were pleasantly surprised by the safety precautions the staff took, and they were very accommodating when we asked for a room on a lower level so we could avoid the elevator. The room was comfortable (though we didn't like the beds much) and it was too bad there wasn't a microwave in the room, but there was a mini fridge. The big plus for families is the municipal playground right next to the hotel. That was a very pleasant surprise! We would definitely stay here again.
Ryan, ca1 night family trip

Banff Caribou Lodge and Spa, Banff, Canada

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