Hilton Garden Inn San Francisco Airport North, South San Francisco, United States of America

Not too good

Despite the awful circumstances amidst corona virus, the staff was unbelievably welcoming and helpful. The restaurant was closed and they were about to discontinue the airport shuttle for lack of business, yet their spirits remained pleasant.

Actually a very nice hotel. Great staff. Just a little older than many of the newer Hilton brands. Generally I prefer fairly new hotels as the level of finish, space and comfort is better. Bathroom was slightly tired, and only one USB in the entire room. Minor, but there are newer hotels nearby for broadly the same price.

This place was a great place and great value.

Pillows were horrible. Made sleeping impossible, ended up having terrible neck pain all night/day and am still experiencing pain. Was extremely loud all night. Constantly heard doors slamming and housekeeping/maintenance speaking spanish throughout the night and laughing. Overall got no sleep whatsoever. Microwave was so small I couldn't fit my plate of food in it to warm it up. Toilet had flushing problems, had to flush multiple times for it to go down. TV was very small. Also, you're able to look at one screen of the TV guide but have no way to scroll through it so you have to flip through all the channels in order to see what is on, which to me is annoying. An employee checked on my stay by calling me by someone else's name which I found very odd. If you don't know a guest's name you probably shouldn't address them. Very disappointed for the price I paid. Would not recommend.

Bed was hard, noisy no parking

The staff went out of their way to make us comfortable. Only thing to make it better would be a hot tub. And note- it doesn’t say on the site but they charge nightly for parking $14 I think it was. They waived it for us as it wasn’t reflected on the site. lso there’s a cute town nearby with great restaurants- just ask.

Front desk were very friendly and accommodating

We had a choice to go green and not have room cleaned for a $5 credit. I didn’t pick green and the room was not cleaned. Called the front desk and the they apologized. I was too tired to have anyone in my room to clean it. At check out my dinner was credited to my account. That was totally fine!

The location, parking and outlook of the hotel are satisfactory, as well as the hallway which was decorated for the Xmas season. This being said, the hotel is slightly below the quality anticipated when we booked from Europe on the Internet. The rooms are not no so recent/comfy (but clean however). We experienced technical problems and disliked the noise plus the smoke perceived in our first room, which obliged us to move to another room/level. The staff responded positively/rapidly and deserves special thanks for the assistance provided.