Hotel Hacienda puts you a short five-minute drive from University of Sydney and World Square Shopping Centre. Also, Capitol Theatre and Hyde Park are a short five-minute drive away. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Redfern Station is 6 minutes and Central Light Rail Station is 14 minutes.
Languages
Chinese (Mandarin), English, French, Hindi
At a glance
Hotel size
64 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 1.98 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
Secured on-site self-parking (AUD 30.00 per night)
On-site parking is limited
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
1 building/tower
Built in 2000
Outdoor furniture
Accessibility
Wheelchair-accessible
Lift
Smooth flooring in room
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Hydromassage shower head
Shower only
Hairdryer
Towels
Stay connected
Free WiFi
Fees & policies
Refundable deposits
A damage deposit of AUD 50 will be collected before check-in
Mandatory fees
This property's damage deposit is refundable via credit card within 7 days after check-out, pending room inspection.
Optional extras
Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
Late checkout can be arranged for an extra charge of AUD 25 (subject to availability)
Credit card charges are subject to an extra charge of 1.98 per cent
Parking
Secured self-parking costs AUD 30.00 per night
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Y City South
Y City South Hotel
Y Hotel City
Song Hotel Redfern Chippendale
Y Hotel City South Chippendale
Y City South Chippendale
y Hotel Sydney
Song Redfern Chippendale
Song Redfern
Song Hotel Redfern
Hotel Hacienda Hotel
Hotel Hacienda Redfern
Hotel Hacienda Hotel Redfern
Frequently asked questions
Does Hotel Hacienda offer free cancellation for a full refund?
Yes, Hotel Hacienda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Hacienda?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Hacienda?
Yes. Self-parking costs AUD 30.00 per night. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Hacienda?
Check-in start time: 2 PM; check-in end time: 10:00 PM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of AUD 25 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Hacienda?
No, this hotel doesn't have a casino, but Star Casino (4-min drive) is nearby.
What is there to do at Hotel Hacienda and nearby?
Recommended spots to visit include SEA LIFE Sydney Aquarium (1.6 mi) and Star Casino (1.7 mi), along with Overseas Passenger Terminal (2.4 mi) and Circular Quay (2.4 mi).
What's the area around Hotel Hacienda like?
Hotel Hacienda is a short 6-minute walk from Redfern Station and 7 minutes' walk from University of Sydney. Travellers love the hotel's prime location.
Hotel Hacienda Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
7.6/10
Staff & service
7.4/10
Amenities
6.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Good
1 December 2024
The staff were nice and helpful. Its has convenient location, close to both airport and central station. But the matres was uncomfortable and our room was next to storeroom including the towels and the cleaning staff made too much noise in the early morning. We could hear all the noises from corridor and the trains as well.
Verified traveller
3-night business trip
Verified Hotels.com guest review
8/10 Very good
17 November 2024
Michael
Michael, 2-night trip
Verified Hotels.com guest review
8/10 Very good
12 November 2024
D
D, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 October 2024
Chih-Yang
Chih-Yang, 1-night trip
Verified Hotels.com guest review
2/10 Poor
15 September 2024
The property was close to everything. The staff did not make the bed and empty the rubbish on a daily basis. I had spent time at the hospital and returned to see the bed unmade and room not cleaned. The staff only emptied the bin, the bed was made twice in 7 days i had stayed.
A different place from when I stayed years ago.
Belinda
Belinda, 7-night trip
Verified Wotif guest review
2/10 Poor
14 September 2024
Rooms are tiny and are cemented floors! And you have to pay for parking! Which wasn’t stated in the booking!
Emma
Emma, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
3 September 2024
Joshua
Joshua, 3-night trip
Verified Expedia guest review
8/10 Very good
13 July 2024
The hotel was very clean and well kept. Rooms are small in size but perfect for some where to rest your head and bathe. Very convenient location. Well priced. We will definitely be staying here again & again
Cassandra
Cassandra, 1-night romance trip
Verified Wotif guest review
8/10 Very good
8 July 2024
Good for price
Greg
Greg, 1-night business trip
Verified Wotif guest review
6/10 Good
27 June 2024
Noise emanating from other rooms at all hours of the night & morning.
Graeme
Graeme, 1-night romance trip
Verified Wotif guest review
6/10 Good
19 June 2024
Small overnighter
Very small rooms (you can't swing a cat)
FRITZ
FRITZ, 1-night trip
Verified Hotels.com guest review
6/10 Good
6 June 2024
The TV remote didn't work, The parking facility was difficult to enter and leave. The room was clean and comfortable.
The staff were helpful but curt. No cash.
Very limited food options.
Chris
Chris, 1-night trip
Verified Expedia guest review
8/10 Very good
2 June 2024
...
Trent
Trent, 3-night trip
Verified Expedia guest review
10/10 Exceptional
27 May 2024
Very happy with my overnight stay. Convenient location. Will stay here again
Dale
Dale, 1-night trip
Verified Wotif guest review
6/10 Good
27 May 2024
Very small rooms, and very noisy
Warwick
Warwick, 1-night trip
Verified Expedia guest review
8/10 Very good
24 May 2024
Michelle
Michelle, 4-night trip
Verified Expedia guest review
8/10 Very good
18 May 2024
Dongna
Dongna, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 May 2024
Excellent location, helpful and friendly staff.
Joshua
Joshua, 2-night trip
Verified Expedia guest review
6/10 Good
6 May 2024
I the facts that it was close to the city. I didn’t like noise from the train line, I guess the sound prevention wasn't good enough.
Blessing
Blessing, 1-night trip
Verified Expedia guest review
8/10 Very good
2 May 2024
Food on premises so didn’t have to leave which was great because it was raining.
Peter
Peter, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 April 2024
Awesome themed hotel in a convenient location near parks, railway stations, and tram. Railway line nearby is a bit noisy but not a problem. Rooms are simple but tidy. We loved it.
Thomas
Thomas, 1-night romance trip
Verified Expedia guest review
6/10 Good
20 April 2024
The staff were nice and the place was relatively clean, however, the bathroom had a very strong urine smell that seemed to be coming from the drain.
Molly
Molly, 3-night romance trip
Verified Wotif guest review
8/10 Very good
14 April 2024
When I arrived I was greeted by a super friendly reception center! They were super accommodating and welcoming. It is a about a 10 minutes from the Redfern train station, be mindful there is a steep hill from the station but otherwise not far walk!
Other thing to note because it is by the train station you can hear the trains sometimes but its very faint so if you are a light sleeper be aware otherwise great for price!
Valerie
Valerie, 1-night trip
Verified Expedia guest review
6/10 Good
13 April 2024
It was a short walk from Redfern station, and the staff were friendly and helpful. Unfortunately, I found the room really small and stifling. There was no space for me to open my luggage completely on the floor. The traffic outside was also quite loud day and night. I stayed for only one day which made everything bearable.
Yin Ting
Yin Ting, 1-night trip
Verified Expedia guest review
6/10 Good
13 April 2024
The room did not at all look as nice as the photos. Desperately needs new mattresses and better pillows. Air con didn’t really work.
Good location, but too expensive for what it was.