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All properties in Cancun, Quintana Roo, Mexico

Sun Palace Couples Only All Inclusive

All-inclusive beachfront property with spa, near El Rey Ruins

  • Free full breakfast, free WiFi, and free parking
From
NZ$607

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Beach
  • Beach
  • Beach
  • Beach
  • Beach
1 / 98Beach
9.0.Superb.
  • Incredible stay at Sun Palace. Food, service, room was all top notch. Would stay here…

    Dec 27, 2020

  • Wasn't much to do. Was really closed in and you seemed to be monitored while you was…

    Oct 10, 2020

See all 257 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Transport options
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 247 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room Ocean View, Flex cancellation options
  • Junior Suite Ocean View, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options
  • Deluxe Room Resort View, Flex cancellation options
  • Governador Suite, Flex cancellation options

Location

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk
  • Cancún Underwater Museum (Punta Nizuc) - 21 min walk
  • Museo Maya Trailhead - 42 min walk
  • Aquaworld - 2.9 mi / 4.7 km
  • Ventura Park Cancun - 3.1 mi / 5 km
  • Playa Coral - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 247 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 3
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Spa tub
  • Steam room
  • Sauna

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Smart TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Genuine Fire Cooking - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.

THAI - This restaurant serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Small print

Also known as

  • All Inclusive Sun
  • Sun Palace Couples Cancun
  • Sun Palace Couples All Inclusive All-inclusive property Cancun
  • Sun Palace Couples All Inclusive All-inclusive property
  • Sun Couples Inclusive inclusi
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only All Inclusive All-inclusive property
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive

Optional extras

Airport shuttle service is offered for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sun Palace Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self parking.

  • Yes, there are 3 outdoor pools.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

  • Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Benazuza (14-min walk), El Conquistador (2.5 mi), and Captain's Cove (2.7 mi).

  • Yes, an airport shuttle is available.

  • No, this property doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.

  • Have fun with activities like parasailing, scuba diving, and windsurfing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Couples Only All Inclusive also has 2 poolside bars, 3 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.
9.0.Superb.
  • 10.0.Exceptional

    The property was amazing. The renovations were perfect.

    Justin, 6 night romance trip, Oct 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    My husband and I stayed here for our honeymoon. It was in the middle of Covid & Hurricane delta hit while we were there. The resort was quick, educated and had an incredible plan in action immediately. They took care of us in a storm shelter, and got us back to the resort as quickly as possible. They gave all guests a 3 night voucher because of the time we’d lost during the hurricane. The workers are AMAZING. So kind, so thoughtful. They took such good care of us. I also have celiac disease and they accommodated gluten free meals so well! It was beautiful and a perfect stay. Would recommend to everyone.

    AdelynMason, 6 night romance trip, Oct 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The best hotel I have ever stayed at! Very complete in everything and beyond expectations. Also, I felt honesty and no play around or hidden fees that you have to pay extra.

    Mohammed, 3 night family trip, Sep 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Peaceful Escape

    The stay was amazing. Aromatherapy pillows available and aromatherapy in the room. Jetted tub was great. Drinks and wait staff were amazing. We definitely felt spoiled. It would be interesting to see if we felt the same during full capacity since they were only at 35% when we went. It was the perfect escape. Very cleanly and precautionary with COVID concerns.

    Sean, 7 night trip, Sep 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great experience and service! The beach is beautiful, the food is great, and the spa was so nice! We enjoyed being pampered the whole time we were there!

    Chelsea, 5 night romance trip, Aug 27, 2020

    Verified Expedia guest review

  • 6.0.Good

    The hotel itself is very clean. They are on top of trying to prevent the spread of infection of COVID. But the second we got there we tried going up to our room and were forced to sit in the lobby with one of their workers that tries forcing you to do a time share seminar during your stay. This was my honeymoon so the last thing we wanted was to sit for three hours and be told we should buy something so we declined. My husband stopped her (her name is Maribel) after my softer declines and said, “I want to be very direct and honest and tell you we aren’t going to sit in a seminar during our honeymoon.” The next day she stopped us on our way to the pool to ask us to do a seminar. The third day we ignored her screaming at us from across the lobby on our way into the restaurant and found her waiting for us at the restaurant doors to harass us again, my husband once again told her, “We already have plans and don’t want to do your seminar.” She said okay, we went up to our room and thirty minutes later she called our room to ask us if we just have two hours to do her seminar. Aaaah! And then when it came time to leave, the hotel wouldn’t honor our credits we had for the spa. The hotel then charged my card three times for the same transaction. Pros: bed and room are very nice. Snacks are great. The bartenders and housekeepers are all very nice. Cons: persistent timeshare lobby workers. Beach closes at 6pm. Food isn’t bad but also isn’t anything you would talk about being amazing.

    Amber, 5 night romance trip, Aug 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property was BEAUTIFUL... you are struck with simple beauty as soon as you walk in. Service is PHENOMENAL. Every crew member of the resort is willing to help you with whatever they can. To just name a few, Silvio, Jorge, Gerardo, and Luis Felipe were individuals that made our stay extra special and unique. The property surpassed our expectations when it comes to cleanliness, especially during these times. To say the least, if you are looking for a relaxing getaway with beautiful views and wonderful people, Sun Palace is the place to go. We hope to return soon!

    Karla, 6 night romance trip, Aug 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was spotless and COVID protocol was followed to the letter. The friendly, courteous staff catered to our every need enthusiastically. Nightly entertainment was fun. Food and drinks were fabulous. The only downer was being approached by staff several times trying to get us to commit to becoming members of the Palace hotel group.

    Karen, 6 night family trip, Aug 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    It was awesome would most definitely recommend and come back

    JeanGonzalez, 4 night romance trip, Aug 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely amazing service! The resort is beautiful and the staff were so accommodating and humble. Would come back 1000x.

    Niquey, 2 night romance trip, Jun 19, 2020

    Verified Expedia guest review

See all 257 reviews