The good stuff - Restaurant and housekeeping staff are impeccable. Service with a smile, able to engage guests and provide great service.
The not-so-good stuff - Front office staff are in need it training - as the face of the hotel, you would expect them to be attentive and welcoming. We experienced poor service each time with staff either on their phones and social media, or not even making eye contact when speaking to us. No block out curtains and noisy even if you are on the second level.
Overall - This is the first time I have stayed in Legian and at this property. About the property, poorly maintained with aged and deteriorating infrastructure. The lights covers at the entrance steps are a trip hazard. Pool area is quite filthy and needs a proper pressure wash, and perhaps smoking designated areas clearly marked and enforced. About Legian - Aussie Bogan paradise is an understatement - the beach was filthy with litter all along, drunk Aussies in the hoards, massage and tattoo parlours for days.
Choose your own adventure, but clearly not one for me or recommended for those with families/small kids.