Swissotel Sydney offers a fantastic location, putting you a short five-minute walk from Queen Victoria Building and Sydney Tower Eye. Guests can indulge in deep-tissue massages at the spa, and local cuisine is served at Ten Stories, which is open for breakfast and dinner. An outdoor pool, a bar/lounge and a 24-hour fitness centre are other highlights at this luxurious hotel. The helpful staff and breakfast get great marks from fellow travellers. The property is only a short walk to public transportation: Town Hall Station is 4 minutes and St. James Station is 5 minutes.
Languages
English
At a glance
Hotel size
369 rooms
Arranged over 25 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: anytime
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The property charges 1.4 per cent for credit card payments
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured covered on-site valet parking (AUD 100 per day)
Wheelchair-accessible van parking on site
Height restrictions apply for on-site parking
Off-site parking within 1148 ft (AUD 60 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
24-hour room service
Travelling with children
Children stay for free (see details)
Pool gate
What to do
Access to nearby indoor pool
Working away
Business centre
8 meeting rooms
Conference space (10958 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free pool cabanas
Pool loungers
Facilities
Safe-deposit box at front desk
24-hour fitness centre
An outdoor pool
Shopping centre on-site
Full-service spa
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Outdoor entertainment area
Outdoor furniture
Accessibility
Lift
Lift door width (centimetres): 91
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Hand-held shower heads
Height-adjustable showerheads
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Room amenities
Be entertained
40-inch LCD TV
Cable TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Minibar
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Champagne service
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Spa & Sport has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. The spa is open daily.
Dining
Ten Stories – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arches on Market – This bar serves lunch, dinner and light fare. Open daily.
ONEA – On-site café. Open selected days.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 44 for adults and AUD 16 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1.4 per cent
Children & extra beds
Rollaway beds are available for AUD 75.0 per night
Parking
Covered valet parking costs AUD 100 per day
Parking is available nearby and costs AUD 60 per day (1148 ft away)
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.
Also known as
Swissotel Sydney Hotel
Swissotel Hotel Sydney
Swissotel Sydney
Sydney Swissotel
Swissotel Sydney Hotel Sydney
Sydney Swissotel Hotel
Swissotel Sydney Hotel
Swissotel Sydney Sydney
Swissotel Sydney Hotel Sydney
Frequently asked questions
Does Swissotel Sydney offer free cancellation for a full refund?
Yes, Swissotel Sydney does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Swissotel Sydney?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Swissotel Sydney?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Swissotel Sydney?
Yes. Valet parking costs AUD 100 per day.
What are the check-in and check-out times at Swissotel Sydney?
Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Swissotel Sydney?
No, this hotel doesn't have a casino, but Star Casino (17-min walk) is nearby.
What is there to do at Swissotel Sydney and nearby?
Swissotel Sydney has a spa and an outdoor pool, as well as a 24-hour fitness centre and access to a nearby indoor pool.
Are there restaurants at or near Swissotel Sydney?
Yes, Ten Stories offers local cuisine.
What's the area around Swissotel Sydney like?
Swissotel Sydney is in Sydney Central Business District, a short 4-minute walk from Town Hall Station and 18 minutes' walk from Circular Quay. Travellers say that the area is walkable and good for shopping.
Swissotel Sydney Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Fair
27 January 2025
terrible management
theworst expereincewhich made me to leave a negative review is their elevator
poor management not prepared for a public holiday flood of guests with only 2 elevator functioning. huge que and waste of time using 2 seperate elevator to come down or up from the room to the street
Also i middle of night when i arrived there was no hotwater took almost 1 hour for night receptinist to come to the room and transferirng me to another rook
Hojat
Hojat, 3-night trip
Verified Hotels.com guest review
8/10 Very good
25 January 2025
Need more face towels
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 January 2025
I have travelled to Sydney a lot - this is simply the best hotel in Sydney and actually very good value for money.
Ben
Ben, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 January 2025
Great location
Very central to everything! Amazing staff, great facilities.
Janelle
Janelle, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 January 2025
Adrijana
Adrijana, 2-night family trip
Verified Hotels.com guest review
6/10 Good
19 January 2025
Verified traveller
4-night trip
Verified Hotels.com guest review
8/10 Very good
19 January 2025
Peter
Peter, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 January 2025
Centrally located for shopping and attending a show across the road at the State Theatre. Staff were friendly and helpful
Leonie
Leonie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 January 2025
Kim Sea
Kim Sea, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
16 January 2025
Bridget
Bridget, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
Richard
Richard, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 December 2024
Great hotel. Staff was outstanding
Christopher
Christopher, 5-night family trip
Verified Hotels.com guest review
8/10 Very good
16 December 2024
Hotel was good, not sure of 5 syar rating. Air conditioner had a creak when running and bar fridge had condensation dripping from it, other than that the room was nice, clean and close to everything.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Suhee
Suhee, 7-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
Verified traveller
5-night business trip
Verified Hotels.com guest review
8/10 Very good
18 November 2024
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 November 2024
CHANG W
CHANG W, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Margaret
Margaret, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Lovely hotel right in the perfect spot
Lisa
Lisa, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
12 November 2024
Graeme
Graeme, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Thank u for balloons for my daughter who has completed her treatment and came to your hotel to celebrate it, executive lounge was more than our expectations
Serenay
Serenay, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
5 November 2024
Tashi Gonpo
Tashi Gonpo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 November 2024
Lisa
Lisa, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 November 2024
Rooms were clean and quiet and the checkin and checkout was seamless. Requested an early checkin and service fee but it was easy as. Beautiful private pool for the guests.
Vihanga
Vihanga, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 October 2024
truly amazing..the food the room the staff all 5 star..was so impressed I'll be back there real soon....