Could hardly find parking the day we got there. We finally found one place way out back in a gravel parking lot. We had no luggage cart to take our things upstairs. When I finally go hold of one, a girl on the front desk said she would hold one for us while I went back up for my car key. When I got back down, it was gone. She said the manager was using it for something. We then had to wait AGAIN for it. We were exhausted after driving 9 hours to get there. I also had a pinched nerve in my hip and was in a lot of pain. After having to get the luggage cart over the gravel, to the car, my hip was even worse. I asked the front desk girl if I had to pay for this parking and she said no. The following night, we had to sit in our car for 20 minutes while the parking lot emptied out from people who they had rented out the parking places to. I was exhausted. I had worked a 10 hour day.night. The next day, I got a bill for almost $50 for our parking. I asked the manager about it, and she said everyone paid for parking. I said the girl at the desk said I wasn't getting charged for parking and she repeated very rudely that everyone had to pay for parking. There were other issues as well, but I found it insulting that they rent out their parking lot to people seeing concerts at the venue almost next door, making it difficult for their guests to find parking, and also to even get into the parking lot because people are leaving and blocking it with their cars. Other staff members were rude!