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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

5.0 star property
Playa del Carmen beachfront hotel with 6 restaurants, free water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Restaurant
Water park
Lair Suite
Building design
Frette Italian sheets, premium bedding, memory-foam beds, free minibar
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Free children's club
  • Free airport shuttle
  • 24-hour health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The price is NZ$1,129
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

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includes taxes & fees
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About the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Paraiso Golf Course - 6 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Puerto Morelos Beach - 15 min drive
  • Puerto Morelos Town Square - 16 min drive
  • Maroma Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 19.6 miles/31.6 km
  • Free airport shuttle

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

With access to on-site scuba-diving, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is a great choice for your beach stay in Playa del Carmen. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 6 restaurants, and the 2 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 bars/lounges, a free airport shuttle and a lazy river. Fellow travellers say great things about the helpful staff and family-friendly amenities.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

American (Sign language), English, Spanish

At a glance

Hotel size

  • 280 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Free airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's games
  • Changing table

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Scuba diving
  • Evening entertainment
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • 2 bathrooms
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

NÁAY SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

YACHT CLUB, WORLD CUISINE – On-site restaurant.
GOOD BURGER™ – On-site family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR – On-site theme restaurant. Open daily.
PIAZZA™ – On-site family restaurant. Open daily.
LE SPATULA – MARKET DININ – On-site theme restaurant. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Property Registration Number OPERADORA GENTION SA DE CV

Also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offer free cancellation for a full refund?
Yes, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Yes, there's free self parking.
Is an airport shuttle service offered by Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma and nearby?
Have fun during the warmer months with activities such as scuba-diving. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma also has 2 swim-up bars, a lazy river and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?
Yes, there are 6 on-site restaurants.
Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have any outdoor private spaces?
Yes, every room features a furnished balcony.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Poor

Ana Deysi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wish transportation was included
Kimberly, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Nicer places to stay for the money
JOHN, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing property. Food was fantastic, rooms and water park were next level. Characters and shows were awesome. Only one negative was the character breakfast was extortionate so we did not do, and any thing in the shops we crazy expensive e.g. a small SpongeBob stuffy, over $100.
James, 7-night family trip
Verified Expedia guest review

4/10 Fair

I loved the water park. what I did not like was too many long lines too much waiting time to do anything. Just to check out took me an hour. I wanted to have breakfast but by the time I got there I would have had to pay more money to do it everything costs.
David, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Sarah Lily, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great food, aquapark, new facility. Very nice and interesting nightly show. Pool at every room and sea view is amazing. 2 showers and restrooms at the room. Great breakfast buffet, lunch at aquapark buffet and dinner at italian restaurant or burger restaurant. Beach is not what i expected for Mexico, jetty needs to be added for swiming, old pipes and trash needs to be removed from the sea at the beach. Smell of urine at the room after many kids sleeping should be addressed.
Timur, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Carlos, 6-night trip
Verified Expedia guest review

6/10 Good

Humberto Andres, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Que se pongan más atentos los meseros en varios restaurantes yo creo que tienen que prestar un poco de más atención a los clientes te atienden una vez y después para el regreso se demoran demasiado……
Iram, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is amazing, the water park is beautiful. The staff is very friendly but the only thing that i didnt like was the temperature of the swim out pools, the dont get sun at any time so they stay cold all the time. This is a kids hotel, if i immerse my 2 year old baby in that water she would get pneumonia, i suggest a water heater for those pools. They have plenty of sun, they can get solar panels. Besides that everything was great.
Jennifee, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

All of the staff was friendly and helpful.
Shaquania, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great!
Jennifer, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

We had a wonderful visit!
Jennifer, 4-night family trip
Verified Travelocity guest review

4/10 Fair

What a major disappointment!!!! To the few that were polite, respectful and care about customer service, you are amazing, and we thank you for all you did to make up for the majority that didn't care or even tried. The Good!!! The Front Desk, you guys/gals were excellent, the check in and check out were excellent. Bellhops, you guys rock. Thank you for doing such a tough job with a smile and respect. Van drivers, always with a great smile and incredibly polite. Telephone operators, best phone service I have experienced, from taking our room orders to delivering us clean towels. Awesome job. Uriel, the bartender from Cosmo's Swim Up Bar, Erik our server from Good Burger, the nice fella inside the candy truck from Good Burger, and our server from the Character The Worse!!! The customer service provided by everyone else besides the few mentioned. Seems like your servers and host/hostess goals is to sell you a reservation to Tavola instead of helping you with your meals and drinks, and they are terrible at both (serving and selling). The Nickelodeon Shop: the good quality of your products are represented but the prices are just an insult to ones intelligence. $180 US Dollars for two plushies, it’s just absurd. I really enjoyed how the cashier pointed at some plushies while telling me “those are cheaper if that’s what you want”. Ironically, I ended up buying the golden pineapple tumbler for my son, overpriced, but still more reasonable to explain its value over a plushie.
OMAR, 4-night family trip
Verified Expedia guest review

8/10 Very good

Jose Octavio Melendez, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Super cool
Yadira, 7-night family trip
Verified Expedia guest review

4/10 Fair

We have been to Mexico on numerous occasions. This was the first time we took our children to enjoying the experiences of Mexico that we have come to love. Food, entertainment services. All are lacking at this resort. Staff was young and extremely rude at times. Most places to eat we just ok. We love staying at high end all inclusive resorts. This one was lacking in all areas. My biggest issue is safely for bringing in my family. So I love when you stay in an all inclusive resort they are careful to only let in guest of the resort. The main reason we came to this resort was the Waterpark. What I did not know was that itvis open to the public. We had our personal property moved multiple times to other chairs. Some people were just rude and talked badly of you in Spanish thinking we didn't understand. I did not feel comfortable letting my kids run around the waterpark without an older family member because I felt it was not safe. If i could do it over again I would have stayed at another amazing resort and saved 5K and just visited the Nickelodeon park for a day. Also nothing is close to walking distance in this resort. You have to take the shuttle everywhere. So if your going to a restaurant there is a strong possibility your set will be wet from people coming from the waterpark. Never again and I have never said that about any resort I have stayed at in Cancun.
Yessenia, 3-night family trip
Verified Orbitz guest review

2/10 Poor

The having to drive and use a shuttle to go from area to area was very inconvenient and you had to wait for shuttles in the heat. Very over priced for the value.
Jacqueline, 6-night trip
Verified Expedia guest review

10/10 Exceptional

MARCEL, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel! We had an amazing time
David, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Marian, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The Room was good, the food was fantastic and Aqua Nick Water Park is wonderful.
Edgardo Santamaria, 2-night family trip
Verified Expedia guest review

6/10 Good

The room were dirty, the bed had a dirty smell, the food is not kid friendly
Flavio, 5-night family trip
Verified Expedia guest review