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Emporio Cancun Optional All Inclusive

4.0 star property
Dive into fun by exploring cycling adventures or unwind by the pool with sun loungers and umbrellas. Enjoy delicious breakfasts at one of three restaurants.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Spa
  • Air conditioning
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • 24-hour fitness centre
  • Beach towels
  • Children's pool
  • Waterslide
  • Swim-up bar
  • Bar/lounge
Feel at home
  • Children stay free
  • Children's pool
  • Playground on-site
  • Television
  • Garden
  • Terrace
The price is NZ$443
includes taxes & fees
30 Jan - 31 Jan

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Separate bath and shower
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

Highlights

Air conditioning
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Coffee/tea maker
Cable channels
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Highlights

Air conditioning
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Coffee/tea maker
Cable channels
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Highlights

Balcony
Private pool
Air conditioning
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Highlights

Balcony
Private pool
Air conditioning
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

Highlights

Air conditioning
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Coffee/tea maker
Cable channels
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe With Beach View

  • Beach view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 1 min walk
  • Iberostar Cancun Golf Course - 7 min walk
  • Aquaworld - 16 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive
  • Tulum Intl. Airport (TQO) - 145 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

Emporio Cancun Optional All Inclusive is a great choice for your beach stay in Cancun, putting you near activities such as scuba-diving, surfing/body boarding and parasailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. CúA Culinary Artisans, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 poolside bars, a bar/lounge and a 24-hour fitness centre. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 450 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • WiFi in public areas*
    • Wi-Fi (speed: 25+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Children's menu

What to do

  • On the beach
  • Pool table
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms
  • Conference space (8288 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 1983
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Arcade/games room
  • Spa services
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 55-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Wireless Internet access (surcharge) (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 80 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for MXN 0 per day (rates may vary)
  • WiFi is available in public areas for MXN 0 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately MXN 495 for adults and MXN 320 for children
  • Late checkout can be arranged for an extra charge of MXN 1800 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Does Emporio Cancun Optional All Inclusive offer free cancellation for a full refund?
Yes, Emporio Cancun Optional All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emporio Cancun Optional All Inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Emporio Cancun Optional All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emporio Cancun Optional All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Emporio Cancun Optional All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of MXN 1800 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Emporio Cancun Optional All Inclusive?
No, this resort doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Emporio Cancun Optional All Inclusive and nearby?
Have fun with activities such as kayaking, parasailing and scuba-diving, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 poolside bars and a 24-hour fitness centre. Emporio Cancun Optional All Inclusive also has spa services and an arcade, as well as a garden.
Are there restaurants at or near Emporio Cancun Optional All Inclusive?
Yes, there are 3 on-site restaurants, featuring international cuisine and garden views.
What's the area around Emporio Cancun Optional All Inclusive like?
Emporio Cancun Optional All Inclusive is a short 7-minute walk from Iberostar Cancun Golf Course and 16 minutes' walk from Aquaworld. Travellers love the resort's prime location.

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Good hotel for the buck
This is our fourth visit to Emporio. It isn't a very strong hotel on client service, basic training. But this hotel has always tries to improve the infranstructure. The prices compared to other hotels with american brands/franchises are not insane. The food and CUA is fine, but not great. The other restaurants are way better quality, specially Baciolli. Service at the beach is good during a few hours a day, but generally speaking is quite variable from year to year. I did not rent a car, but it is quite a plus to have free parking. The hotel needs additional elevators.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

6/10 Good

Nice place but need minor upgrades
I wish they had hotter hot tubs. Too cold and the pools were freezing. Also breakfast selections were very limited. No bacon or home fries. Also need microwaves around the site. Food was cold.
Shawn, 4-night trip
Verified Hotels.com guest review

6/10 Good

A Solid B Minus
The location was good and the property was nice. Our room had a balcony with an ocean view and was very clean. The bathroom was open to the bedroom and lacked privacy. The bed was ok but the sheets were not soft. We sampled three of the four restaurants on the property. The variety was OK, but the quality was mediocre and service was poor. Issues We rented a poolside bali lounge bed for the next day, but when we arrived the attendant did not have a record and first tried to make us move, then while we were at the bar she move our stuff and tried to re-rent the space until I returned and reminded her that she had handled the transaction the day before and that I had my receipt to prove it. A reservation log would have prevented this. During dinner, my food arrived more than 30 minutes after my wife’s entree, and then only after I had to get up to find the server to inquire about it. My wife’s salad was served only after she had finished her entree (and after she reminded the server). My side never did arrive. The one standout was a bartender named Miguel Sulud. On our first visit to the bar he took the trouble to ask our names. The following day he still recalled both mine and my wife’s names. He provided great service throughout our visit and made our stay more memorable. In summary, the Emporio has a beautiful property, an excellent location, and diligent workers. If they focus on their management, processes, and food quality they could go from average to excellent!
Shelby, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Nothing adult friendly here
If you are looking for Adults only, or an actual swim out this hotel is not it. Very nice for family. In the hotel description it leads you to believe your area and swim out are adult only. Anyone can access the swim out pools. We were woken up everyday by kids playing in the swim out, adults only pool and jacuzzi. Speaking of Jacuzzi’s no of them were heated on the property. The staff said they were broken. All areas marked adult only were ambushed with kids and no staff to redirect to the family pool. The staff is like stalkers walking around Checking for your wristlets, not allowing company after certain hours and making everyone who comes to visit get a guest pass for $50. We had the packs that included breakfast, it was horrible we never went back for it during our duration and they would not remove it from our room. The facilities our decent, rooms decent but the aggressive nature of the staff and the false advertising of an adult only area are a turn off.
KIMBERLY, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Araceli, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Key cards open all hotel rooms
Our check in was incredibly long—it took an hour and a half. This was not because there was a long line—there were only five families ahead of us—it was because the service at the front desk was incredibly slow. After we were given our room keys, we accidentally went to the wrong room (that was our mistake). But to our shock (and to the shock of the person in the room), our room keys still opened the hotel room that was not ours. Luckily we did not disturb anything private. Once we got into our correct room, we were dismayed to find the toilet broken. All that said, the location on the beach front was beautiful, and the staff were always friendly. Would not recommend this hotel if you care about security as any hotel guest apparently can access your room.
Madilyn, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Buffets are amazing a little costly though
Was amazing, BUT our flights were changed and we had paid for bfast and asked to be changed for dinner and they would not accommodate! We lost over $250.00 because we booked through you and not them! We ended up paying for the buffet dinner and it was delicious, lots to choose from. Kids loved the options. We loved the ocean views from our room. There is laundry service!
Beach is Beautiful
Gorgeous view
Librado, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Very long check in time
Xiang, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Byungjun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emporio Resort Review
Great experience! Very clean and staff are all friendly!
Saiprasad, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, great location
This hotel was great. There was a good choice of buffet food plus several on site restaurants (which require a reservation). Breakfast was also excellent with lots of choice. The main bed in our family room was very comfortable and the room was spacious. The sofa bed was not comfortable. The room was clean, but the balcony was not. Food and drinks can be bought to you around the poolside. The service is slow around lunch time, but the staff are friendly. The hotel is on an amazing beach. We had lots of fun splashing in the waves. There are also several good pools, possibly a little cold this time of year (December), but fine so long as you are swimming around. The jacuzzi's were warmer than the pools. We had a great time.
Huw, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

6-night trip
Verified Hotels.com guest review

4/10 Fair

Drinks at the bar no so good
Room and hotel was clean. Staff was kind but the ones at the bar were not very kind. Drinks at the bar were BAD, the cheapest alcohol on the market. Food was ok.
Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Perfect for Relaxation, Lacking in Entertainmet
I recently traveled to this hotel with friends to celebrate my birthday. The hotel itself is beautiful, particularly the beach, which was absolutely stunning. The service was great overall, with a very friendly and attentive staff who made us feel welcome. However, there were a couple of downsides. The hotel offers only two à la carte restaurants in addition to the buffet, and both require advance reservations. Out of the two, the Italian restaurant was disappointing – the food was bland and didn’t stand out. On the other hand, the Argentinian restaurant was excellent and delivered a delicious dining experience. The biggest letdown was the entertainment. By 9 PM, the atmosphere turned very quiet, and it almost felt like it was time to go to bed. If you’re looking for an exciting nightlife or lively entertainment, this hotel is not the right choice. It’s more suited for those who want a peaceful and relaxing vacation. This hotel is perfect if you're looking to relax and enjoy a peaceful beach experience. The serene atmosphere and beautiful beach make it an ideal getaway for unwinding. However, I’ve been to other hotels where the entertainment was far better. While they do offer some "shows," they are quite lackluster, lasting only 1 to 2 hours and not very exciting. If you're looking for fun or vibrant nightlife, this hotel might not be the best choice. It’s better suited for those seeking a calm and quiet retreat.
Diana, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good Stay
I would give an excellency rating for this hotel. Price is reasonable, foods are good and services are excellent.
Maoyu, 5-night trip
Verified Hotels.com guest review

8/10 Very good

The bar staff are amazing and so are the waiters. If only reception could be as nice and helpful as them. We had a problem when checking in. They like to say no a lot not helpful or friendly what so ever!!! Every time I dealt with them the outcome was no. Apart from that the beaches are lovely and pool area is clean with plenty of beds. The only other thing is they are doing construction in the complex so be prepared for drilling all day
Charlotte, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

neha, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good but could be better.
The hotel is sprawling and difficult to navigate immediately post check-in. Construction work is currently being undertaken and the persistent noise of drilling is extremely annoying. When booking I was not made aware of this. Some of the onsite restaurants are not as good as others onsite. The staff are friendly, helpful and will go the extra mile. I would certainly recommend this hotel and will probably return in the future.
Robert, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Why go anywhere else, This is the perfect place
My 2nd time this year staying at this resort. It’s beautiful, clean, accommodating, reasonable in price and good food and drinks. We love staying here
Shaquanna, 3-night family trip
Verified Hotels.com guest review

6/10 Good

NOT MANY DINING CHOICES
FESTUS, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for our honeymoon.
This was our honeymoon for me and my wife. It was absolutely perfect. The view from the balcony was incredible. We both loved our room and the entire property was amazing. The waiter at one of the restaurants was awesome. Highly recommended for a romantic stay.
Richard, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge, 3-night family trip
Verified Hotels.com guest review