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3.5-star beachfront resort with outdoor pool, near Maya Cancun Museum
My Reservation was for 2 rooms requested connecting rooms or near each other due to…
Mar 30, 2021
I made my reservation through hotel.com for 2 adults and 2 childrens I missed to put my…
Mar 21, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Late check-out can be arranged for an extra charge of USD 80 (subject to availability)
Valet parking costs USD 35 per night
Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 10 for children (approximately)
Only registered guests are allowed in the guestrooms.
Pool access available from 8:00 AM to 10:00 PM.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
We stayed here for four nights 5 days and we had an excellent time. Service was great from the movement we arrived. You can use their free peking lot or get valet depending on what you desire. Pool is amazing and restaurant food is also good quality.
Leonel, 4 night trip with friends, Mar 17, 2021
Verified Hotels.com guest review
Very impressive details in the room.
Martin, 2 night trip, Jan 22, 2021
Verified Hotels.com guest review
Excellent experience I loved wonderful time ❤️ Soso
Mirta, 4 night family trip, Jan 11, 2021
Verified Expedia guest review
Hotel Emporio had the best of the staff, amenities, facilities & restaurants to make your vacations a great experience!
EDUARDO PANTOJA, 3 night romance trip, Jan 10, 2021
Verified Expedia guest review
It was an amazing hotel, can’t wait for construction to be finished. Staff was great, but some didn’t speak English and weren’t willing to help. But the rest of the staff was great!
3 night family trip, Jan 5, 2021
Verified Expedia guest review
Property was really nice. Rooms were updated.. Beach and property were clean. Definitely would go back and stay at Emporio
5 night family trip, Dec 25, 2020
Verified Expedia guest review
Comfy beds and very clean rooms. Friendly staff. Fast Checking in. Clean pools . Buffet at s ok but could be better.
Stella, 5 night family trip, Dec 22, 2020
Verified Expedia guest review
The food was not great and over priced , staff is also not so friendly, the place was full of people who were loud at late night hours (5am) experience was not the best.
Glenda, 2 night romance trip, Dec 17, 2020
Verified Expedia guest review
The property is fine for young partiers that only need a decent place to lay their head at night or to invite friends and get drunk in a hotel room, but not for people on vacation to relax or sightsee. Upon arrival, the staff member that attended us had an attitude, which was ignored by myself and guest. We went to our "ocean view" room which was clean enough, but was not as advertised. The view of the ocean was going out to the balcony and using binoculars to see it. We had a meer glimpse above the roofs of surrounding buildings. When getting our mugs for morning coffee, there were chips in the glass and some substance stuck in those chips as well as trash left on the balcony from previous guest's breakfast remains. During our first night, around 2 am, there was an awful, loud ringing that sounded of a hurricane alarm you see in movies. When calling the desk it was a triggered alarm by one drunk group (of several) in the hotel. It sounded for over a half hour and I'm sure my hearing will never be the same. As we went down the next evening, we decided to take a swim. There were two pools and we chose the one with no kiddie slide. As we began to swim, we noticed there was several trash items rubbing against our legs and decided to change pools. When approaching the next pool, we inspected prior to entering, to which we noticed floating vomit. The next day was our last and the beach view (from at the actual beach) was breathtaking. We will not return to this hotel again.
3 night trip, Dec 16, 2020
Verified Expedia guest review
I did no like that they don’t accept cash to do payment
5 night romance trip, Dec 8, 2020
Verified Expedia guest review