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All properties in Cancun, Quintana Roo, Mexico

Emporio Cancun

3.5-star beachfront resort with outdoor pool, near Maya Cancun Museum

  • Free WiFi
From
NZ$178

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1 / 79Guest Room
8.4.Very good.
  • My Reservation was for 2 rooms requested connecting rooms or near each other due to…

    Mar 30, 2021

  • I made my reservation through hotel.com for 2 adults and 2 childrens I missed to put my…

    Mar 21, 2021

See all 916 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Transport options
Walkable
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 464 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 4 outdoor pools
  • Breakfast available

Feel at home

  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Zona Hotelera
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 26 min walk
  • Maya Cancun Museum - 3 min walk
  • Ballenas Beach - 19 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room
  • Standard Room
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Double Room, Ocean View
  • Deluxe Suite, 1 King Bed with Sofa bed, Ocean View
  • Deluxe Doble Room Oceanfront
  • Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront
  • Swim up Double Oceanfront Only Adults
  • Swim up King Oceanfront Only Adults

Location

  • In Zona Hotelera
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 26 min walk
  • Maya Cancun Museum - 3 min walk
  • Ballenas Beach - 19 min walk
  • Marlin Beach - 37 min walk
  • Luxury Avenue Shopping Mall - 41 min walk
  • Kukulcan Plaza Shopping Mall - 43 min walk
  • Cancun Interactive Aquarium - 2.7 mi / 4.4 km
  • La Isla Shopping Mall - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

At a glance

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 35 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli

Things to do

  • Beach towels
  • Number of outdoor pools - 4
  • Outdoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Children's pool
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 8288
  • Conference space size (meters) - 770

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 12
  • Year Built - 1983
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Hair dryer

Be entertained

  • 55-inch TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

CúA Culinary Artisans - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Legacy Room - Onsite sports bar. Open daily.

Small print

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Family
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Optional extras

Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

Valet parking costs USD 35 per night

Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 10 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 10:00 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Emporio Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 35 per night. Parking spots may be limited.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine and garden views. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Captain's Cove (3-min walk), El Conquistador (15-min walk), and Cenacolo (2.2 mi).
  • No, this resort doesn't have a casino, but PlayCity Casino (18-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.
  • Have fun with activities like kayaking, parasailing, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 5 bars. Emporio Cancun also has a 24-hour fitness center and a garden.
8.4.Very good.
  • 10.0.Exceptional

    Definitely will come back

    We stayed here for four nights 5 days and we had an excellent time. Service was great from the movement we arrived. You can use their free peking lot or get valet depending on what you desire. Pool is amazing and restaurant food is also good quality.

    Leonel, 4 night trip with friends, Mar 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Birthday vacation

    Very impressive details in the room.

    Martin, 2 night trip, Jan 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent experience I loved wonderful time ❤️ Soso

    Mirta, 4 night family trip, Jan 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel Emporio had the best of the staff, amenities, facilities & restaurants to make your vacations a great experience!

    EDUARDO PANTOJA, 3 night romance trip, Jan 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was an amazing hotel, can’t wait for construction to be finished. Staff was great, but some didn’t speak English and weren’t willing to help. But the rest of the staff was great!

    3 night family trip, Jan 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Property was really nice. Rooms were updated.. Beach and property were clean. Definitely would go back and stay at Emporio

    5 night family trip, Dec 25, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Comfy beds and very clean rooms. Friendly staff. Fast Checking in. Clean pools . Buffet at s ok but could be better.

    Stella, 5 night family trip, Dec 22, 2020

    Verified Expedia guest review

  • 6.0.Good

    The food was not great and over priced , staff is also not so friendly, the place was full of people who were loud at late night hours (5am) experience was not the best.

    Glenda, 2 night romance trip, Dec 17, 2020

    Verified Expedia guest review

  • 4.0.Fair

    The property is fine for young partiers that only need a decent place to lay their head at night or to invite friends and get drunk in a hotel room, but not for people on vacation to relax or sightsee. Upon arrival, the staff member that attended us had an attitude, which was ignored by myself and guest. We went to our "ocean view" room which was clean enough, but was not as advertised. The view of the ocean was going out to the balcony and using binoculars to see it. We had a meer glimpse above the roofs of surrounding buildings. When getting our mugs for morning coffee, there were chips in the glass and some substance stuck in those chips as well as trash left on the balcony from previous guest's breakfast remains. During our first night, around 2 am, there was an awful, loud ringing that sounded of a hurricane alarm you see in movies. When calling the desk it was a triggered alarm by one drunk group (of several) in the hotel. It sounded for over a half hour and I'm sure my hearing will never be the same. As we went down the next evening, we decided to take a swim. There were two pools and we chose the one with no kiddie slide. As we began to swim, we noticed there was several trash items rubbing against our legs and decided to change pools. When approaching the next pool, we inspected prior to entering, to which we noticed floating vomit. The next day was our last and the beach view (from at the actual beach) was breathtaking. We will not return to this hotel again.

    3 night trip, Dec 16, 2020

    Verified Expedia guest review

  • 8.0.Very good

    I did no like that they don’t accept cash to do payment

    5 night romance trip, Dec 8, 2020

    Verified Expedia guest review

See all 916 reviews