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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico

4.5-star4.5 stars
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780, Mexico

Adults-only beachfront property with spa, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Front desk staff is terrible. Otherwise staff is wonderful.Aug 14, 2020
  • This is my third and last time staying here. Upon checkin, the front desk would not…Aug 5, 2020

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico

from NZ$380
  • Junior Suite, 2 Double Beds
  • Junior Suite Garden View - 2 Double Beds
  • Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower
  • Junior Suite Swim-Up - 2 Double Beds
  • Junior Suite Pool View - 2 Double Beds
  • Junior Suite Ocean View - 2 Double Beds
  • Junior Suite, 1 King Bed
  • Junior Suite Oceanfront - 1 King Bed
  • Junior Suite Oceanfront Walk-Out - 1 King Bed
  • Junior Suite Garden View - 1 King Bed
  • Junior Suite Garden View - 1 King Bed - Mobility Accessible W/Roll-In Shower
  • Junior Suite Swim-Up Oceanfront - 1 King Bed
  • Junior Suite Pool View - 1 King Bed
  • Junior Suite Ocean View - 1 King Bed
  • Junior Suite Swim-Up - 1 King Bed
  • One-Bedroom Suite Oceanfront - 1 King Bed
  • One-Bedroom Suite - 1 King Bed
  • Presidential Suite, 1 King Bed

What’s around Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Punta Esmeralda Beach - 35 min walk
  • Plaza Las Americas - 41 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Size

  • 513 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 8 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6781
  • Conference space size (meters) - 630
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Private spa tub
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Tennis lessons
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPAzul has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico’s small print

Also known as

  • All Inclusive Playa Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Playa Carmen All Inclusive
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort

Policies

Student groups on spring break are not allowed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: MXN 1.65 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico

  • Does Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offer free cancellation for a full refund?
    Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    Yes, there's free valet parking.
  • Is there a pool at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    You can check in from 3 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
    Yes, there are 8 onsite restaurants.

Recent reviews

Superb 9.0 From 1,686 reviews

Good 6.0
Nice place, AWFUL beer & wine
Beautiful property, beautifully maintained. However.....this is an all-inclusive resort, and they only have ONE beer on the entire property (some unknown Mexican brand), and only ONE winery (also some unknown Mexican winery) with a choice of red, white, rose, and sparkling wine. It's undrinkable. You can buy an expensive bottle of a variety of good wines in the restaurants, but you cannot buy a glass of decent wine. So, every afternoon, we walked into the town and found a cantina with decent beer and wine, and just paid for it. Ridiculous - an all-inclusive with undrinkable beer and wine.
us7 night trip
Very good 8.0
Getting even better than it was!
Hilton took over this place and they are upping the game. I stayed here a few years ago and I feel that, although I was happy with it then, it has improved.
Lisa, us7 night trip

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated, Playa del Carmen, Mexico

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