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Illusion Boutique Hotel By BFH

3.5 star property
Boutique hotel with outdoor pool, near Central Square

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Illusion Boutique Hotel By BFH

Terrace/patio
Deluxe Room
Exterior
Reception
Property amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Beach cabanas
  • Free beach club nearby
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Multilingual staff
Feel at home
  • Private bathroom
  • Living room
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The price is NZ$205
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Tulum Intl. Airport (TQO) - 99 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fusion Beach Bar Cuisine - ‬2 min walk

About this property

Illusion Boutique Hotel By BFH

Illusion Boutique Hotel By BFH features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 8:00 AM and noon. This boutique hotel is also within a short 10-minute walk of Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. The helpful staff and beach get good marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 47 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
  • This property's beach club is 600 yards (550 metres) away.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–noon
  • Room service

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Rooftop terrace
  • Library
  • Mosquito nets
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Handrails in hallways
  • Hallway handrail height (centimetres): 76
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 28
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel By BFH offer free cancellation for a full refund?
Yes, Illusion Boutique Hotel By BFH does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Illusion Boutique Hotel By BFH?
Yes, there's an outdoor pool.
Are pets allowed at Illusion Boutique Hotel By BFH?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Illusion Boutique Hotel By BFH?
Sorry, there's no on-site parking at Illusion Boutique Hotel By BFH.
What are the check-in and check-out times at Illusion Boutique Hotel By BFH?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Illusion Boutique Hotel By BFH?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Illusion Boutique Hotel By BFH and nearby?
Illusion Boutique Hotel By BFH has an outdoor pool and beach cabanas.
What's the area around Illusion Boutique Hotel By BFH like?
Illusion Boutique Hotel By BFH is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach.

Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Very good

Great locations and surprisingly quite!
This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
CHARLES, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay near everything
My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep.
Maria Christina, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful
Raul Angel, 14-night trip
Verified Expedia guest review

2/10 Poor

I saw the property in the expedia in a good faith and when i got there... I was surprised and mad A:they changed our room because the shower doesnot work and we were staying in the building for 2 hours that if maybe they gonna fix it but they changed our room B:I paid for breakfast but they were sending us to a nasty restaurant that they were gave us peace of bread In the 4th day the front desk lady told us to stay in building we have breakfast I said ok and when me and my sibling wanted to take a peace of cake... the women started to talk spanish (i donot know Spanish) to chef that they have to sell us the breakfast for each peace 50 pesoes thats funny and racism C: dirty sweeted pillows D: bugs and spiders D:service room is terrible they throw the towel in the ground and try to clean and then wash the same towels and giving to customers I hate this building and i do not recommend it to anyone And also elevator does not work we were supposed to go up for 4 floor NEVER GO THERE
Matilda, 7-night family trip
Verified Expedia guest review

2/10 Poor

Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room
Gabriel f, 5-night romance trip
Verified Expedia guest review

2/10 Poor

Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client
Darrell Peter, 6-night trip
Verified Expedia guest review

2/10 Poor

Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.
david, 4-night family trip
Verified Travelocity guest review

6/10 Good

For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.
Deborah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Walter, 4-night trip
Verified Expedia guest review

4/10 Fair

Staff
Ceydi, 5-night trip
Verified Expedia guest review

10/10 Exceptional

jerry, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.
Ana, 4-night trip
Verified Expedia guest review

4/10 Fair

The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.
Anand, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Jonathan Del real, 1-night trip
Verified Expedia guest review

4/10 Fair

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.
Verified Expedia guest review

6/10 Good

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Gerardo, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Me encantó 10/10 gracias por todo!
Jocelyn, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Ay Cucarachas , las fundas de las almuadas olían mal , y la Música no deja dormir
Gabriela, 1-night trip
Verified Expedia guest review

6/10 Good

The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.
Lyle, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Getting up to 5th floor was a trek eith no elevator service.
Amy, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Amy, 2-night romance trip
Verified Expedia guest review

6/10 Good

The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.
william tyrone, 3-night trip
Verified Orbitz guest review

8/10 Very good

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Melody, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Lovely Getaway
I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.
3-night trip
Verified Hotels.com guest review

6/10 Good

If selecting this hotel bear in mind...
I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.
Daniela, 5-night trip with friends
Verified Hotels.com guest review