The Ritz-Carlton Maui, Kapalua

5.0 star property
Upmarket beach resort with golf course, near Napili Bay

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, pool cabanas (surcharge), pool loungers
Property amenity
Beach nearby, white sand, free beach shuttle, beach cabanas
3 outdoor pools, pool cabanas (surcharge), pool loungers
Property amenity

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • Gym
  • Electric vehicle charging point
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free beach shuttle
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Sauna
  • Steam room

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Separate bath and shower
The price is NZ$1,559
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 27 of 27 rooms

Club Suite, 1 Bedroom, Non Smoking, Lanai

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 237 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Dining table
  • 84 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 121 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 121 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Garden View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 121 sq m
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Room, Non Smoking, View (Terrace)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761

What's nearby

  • Kapalua Resort - 15 min walk
  • Kapalua Golf Resort Bay Course - 18 min walk
  • Napili Bay - 3 min drive
  • Kapalua Beach - 4 min drive
  • Kapalua Golf Club Plantation Course - 7 min drive

Getting around

  • Kapalua, HI (JHM-West Maui) - 13 min drive
  • Kahului, HI (OGG) - 54 min drive
  • Lanai City, HI (LNY-Lanai) - 24 miles/38.6 km
  • Kalaupapa, HI (LUP) - 25.2 miles/40.6 km
  • Hoolehua, HI (MKK-Molokai) - 30.3 miles/48.7 km
  • Area shuttle
  • Free beach shuttle

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Honolua Store - ‬4 min walk
  • ‪Pizza Paradiso - ‬9 min drive
  • ‪Slappy Cakes - ‬8 min drive
  • ‪L&L Hawaiian Barbecue - ‬8 min drive

About this property

The Ritz-Carlton Maui, Kapalua

At The Ritz-Carlton Maui, Kapalua, you can spend time at the beach enjoying cabanas, beach umbrellas and beachside drinks, plus you'll only be a five-minute drive from Napili Bay. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. The Banyan Tree, one of 6 restaurants, serves seafood and is open for dinner. Other highlights at this luxurious resort include 3 bars/lounges, a golf course and a poolside bar. Fellow travellers love the helpful staff and overall property condition.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 463 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
LOCAL_PARKING

Parking

    • On-site valet parking (USD 65 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • 6 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Ecotours
  • Snorkelling
  • Surfing/body boarding
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Beach access
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby
  • Whale watching nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (199993 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free beach shuttle
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • Golf course on-site
  • 3 outdoor pools
  • Art gallery on-site
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles
  • Hardwood flooring in room

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 65-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services
  • Films for purchase

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished lanai

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

The Waihua Spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Dining

The Banyan Tree – This poolside restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe – This café serves breakfast, lunch and light fare. Open daily.
Burger Shack – This beach family restaurant specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe – This poolside café specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 55.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness centre access
    • Fitness/yoga classes
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Sporting facilities or equipment

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 50 for adults and USD 25 for children
  • Late checkout can be arranged for an extra charge of USD 150 (subject to availability)

Parking

  • Valet parking costs USD 65 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Children under 17 years old are not allowed in the fitness facility without adult supervision
  • Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
State tax ID – 234409
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

Frequently asked questions

Does The Ritz-Carlton Maui, Kapalua offer free cancellation for a full refund?
Yes, The Ritz-Carlton Maui, Kapalua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton Maui, Kapalua?
Yes, there are 3 outdoor pools and a children's pool. Guests have 24-hour pool access.
Are pets allowed at The Ritz-Carlton Maui, Kapalua?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ritz-Carlton Maui, Kapalua?
Yes. Valet parking costs USD 65 per day. Electric car charging is available.
What are the check-in and check-out times at The Ritz-Carlton Maui, Kapalua?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 150 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at The Ritz-Carlton Maui, Kapalua and nearby?
Have fun with on-site activities such as snorkelling and surfing, and practise your swing on the golf course. Additional recreation on-site includes fitness classes, basketball and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. The Ritz-Carlton Maui, Kapalua also has 3 bars, a 24-hour fitness centre and a sauna, as well as beach cabanas and a garden.
Are there restaurants at or near The Ritz-Carlton Maui, Kapalua?
Yes, there are 6 on-site restaurants, featuring al fresco dining, seafood and garden views.
Does The Ritz-Carlton Maui, Kapalua have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Ritz-Carlton Maui, Kapalua have any outdoor private spaces?
Yes, every room features a furnished lanai.
What's the area around The Ritz-Carlton Maui, Kapalua like?
The Ritz-Carlton Maui, Kapalua is a short 9-minute walk from West Maui Mountains and 15 minutes' walk from Kapalua Resort.

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Sara, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

I did not get the room type reserved; I mentioned it and they changed the room to what they said was better but still did not get the ocean view booked; and clearly they had rooms facing the direct ocean but did not put me in one, it should not be advertised as ocean view if there is no clear view of the ocean, it was my bday trip and I wanted and was expecting the best of everything and thought u was booking such, everyday I told my friend how let down I was, bc everyday something happened, I should not have to look around corners or major items to get jus a slither of a glance of ocean. Hotel outdated, need room up date, only staff that was extremely friendly and seemed happy to be working was the lady who passed out leis and Cynthia. They cleaned the room once a day and left only two washcloths a day, common trend is leave four everywhere else. Room service is a major let down, left special instructions that weren’t followed, when food arrived fries were cold, fish tasted like nothing, I sent it back. I requested laundry services and of course they did not come pick it up until after I called a second time hours later. The hotel is far from a lot of things so consider when staying. I would have preferred to stay closer to the city area, we were a hour drive from airport. I’ve stayed @ other ritz locations bf and those visits were my basis for going with ritz Maui. This was the biggest mistake I’ve made in booking a hotel. It has made me even rethink booking ritz again.
Felisha, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beach, rooms, staff
william David, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great property and great staff.
Frank, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful location and well kept property. Nice room, with patio overlooking the garden. Small things here and there that needs to be in place for this to be a 5 star experience. Dirty glasses and coffee cups not cleaned, rattling noise in AC (although fixed after highlighted), pool service not attentive. As others have pointed out, $65 per day for parking, feels very steep even for Ritz.
Ragnar Fredrik, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Th
Jerri, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Cesar, 6-night trip
Verified Expedia guest review

10/10 Exceptional

great
Leslie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kylie, 6-night trip
Verified Expedia guest review

10/10 Exceptional

George, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The staff on the property were extremely friendly and helpful. Such a nice experience.
Ronald, 4-night family trip
Verified Expedia guest review

6/10 Good

I was disappointed in the property for the price we paid and the extra charges for resort fee and valet were exorbitant. The onsite dining was limited and ridiculously priced. Overall, not worth the expense in my opinion. We splurged for our honeymoon and were not offered anything special. Very disappointed.
Neimar, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Harjit Singh, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Supreet Bishwanath Prasad, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Club Lounge and Pool service staff were great!
Robert, 4-night trip
Verified Expedia guest review

6/10 Good

We booked this property for our honeymoon and hoped it would be as luxurious and beautiful as seen on the photos but was sadly disappointed with the property. I felt the grand entrance was the best and most beautiful part of this hotel. The ridiculous prices definitely do not reflect what you receive. The 18 adult “only” areas were filled with toddlers and screaming children, splashing in the pool… we were there to experience paradise and some relaxation but was definitely disappointed. The 18 hot tub was not only filled with children but at night when we tried to go back for some relaxation, the light was broken and was strobing…. No one wants to be in a rave hot tub on your honeymoon and especially after spending thousands of dollars. The room was very average nothing to jump up and down about… The food options are very limited, we recommend going to Sensai the sushi restaurant. Great quality sushi and reasonable prices. Our trip went well but we definitely will not be staying here again in the future. There are way better and nicer properties that are actually beach front (another disappointment, this property is not beach front) and are waaaayyyyy cheaper! Spend your money else where!
Victoria Van, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Unbelievable hotel with all the amenities. One of my top 3 resorts I’ve ever stayed at.
Michael James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Rameen I, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Marsida, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful amenities. Room service and phones need to be improved but otherwise 5/5
Margaret Rachel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had the very best stay with the Ritz! Wow! Absolutely amazing in Maui! I loved everything about it! Pools and staff top notch! The beach, awesome! Service to get back and forth from the beach, impeccable! Could not say enough amazing things! Shopping was superb! Thank you for making my 50th the best trip ever! ❤️
James M, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Armen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Monica, 7-night trip
Verified Expedia guest review

2/10 Poor

It was a terrible experience where a lot of undisclosed fees and taxes. The hotel is far away from the main attractions. The ocean view room is actually a partial ocean view. The breakfast is $60 a person. And they did not give me the same amount of hotel credit as when I booked. Also the cherry on top, there is ONLY valet parking that they charge you $65 plus tax a night! I complained about the ocean view so they gave me a bigger room and sent a $10 champaign bottle as an apology. I went there on my honeymoon exept for the part that Maui is a heaven on earth my honeymoon would have suffered a great hit. We made it up by enjoying the island and interacting with Hawaiian natives. I am sending an email to both expedia and the Ritz carlton on my experience as I am very unhappy with their part of the experience. Sorry for the negetivity but if you want to pay to stay at a five star hotel I doubt this is the best place to do so.
Sari, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Will definitely stay here again
Juan Jose Rosales, 5-night family trip
Verified Orbitz guest review