The compactness of the room, can hardly move
the alarms after 1:30am, could not sleep afterwards
great marketing but poor, not what's on the internet
staff is friendly and helpful, can't fault them
the lies about parking on website were the worst when that was the biggest criteria...absolutely nowhere to park overnight in any of the close-by street, Victoria train station charges £32 a night...
Be honest, do not raise expectations and then make us feel bad when we get dissapointed, the staff service us excellent though...they probably know we are being fed lies on the website