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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Ambiance Suites Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Dry cleaning/laundry service
  • Elevator
  • Free valet parking
Av. Tulum No. 227 S.M. 20, Cancun, QROO, 77500, Mexico

Central hotel with outdoor pool, connected to a shopping center, near Plaza Las Americas
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Dry cleaning/laundry service
    • Elevator
    • Free valet parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We stayed here for 3 night and on our third night woke up in the middle of the night…Mar 20, 2021
  • Room was spacious and clean. Staff was helpful and pleasant. We only stayed one night…Feb 2, 2021

Ambiance Suites Cancun

from NZ$65
  • Junior Suite, 2 Double
  • Standard Room
  • Room

What’s around Ambiance Suites Cancun


  • In Downtown Cancun
  • Plaza Las Americas - 6 min walk
  • Langosta Beach - 4.9 mi / 7.9 km
  • Tortuga Beach - 5.2 mi / 8.3 km
  • Cancun Convention Center - 6.8 mi / 11 km
  • La Isla Shopping Mall - 8.8 mi / 14.1 km
  • Norte Beach - 11.9 mi / 19.1 km
  • El Rey Ruins - 12.1 mi / 19.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in rooms



  • Free onsite valet parking

  • Onsite parking limited


  • Area shuttle*

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Porter/bellhop
  • Number of buildings/towers - 2
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Ambiance Suites Cancun’s small print

Also known as

  • Ambiance Cancun
  • Ambiance Suites Cancun
  • Ambiance Suites Hotel
  • Ambiance Suites Hotel Cancun
  • Ambiance Suites Cancun Hotel
  • Ambience Villa Cancun
  • Ambiance Suites Cancun Hotel
  • Ambiance Suites Cancun Cancun
  • Ambiance Suites Cancun Hotel Cancun


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Breakage deposit: MXN 500.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 480 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 480 (subject to availability)

Breakfast costs between MXN 125 and MXN 500 for adults, and MXN 90 and MXN 400 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ambiance Suites Cancun

  • Does Ambiance Suites Cancun offer free cancellation for a full refund?
    Yes, Ambiance Suites Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ambiance Suites Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ambiance Suites Cancun?
    Yes, there's free valet parking. Parking spots may be limited.
  • Is there a pool at Ambiance Suites Cancun?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Ambiance Suites Cancun?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Ambiance Suites Cancun?
    You can check in from 3 PM - midnight. There's a charge of MXN 480 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 480 (subject to availability).
  • Are there restaurants at or near Ambiance Suites Cancun?
    Yes. Nearby restaurants include Irori (4-min walk), Luna Rossa (5-min walk), and I Famosi Pasta (7-min walk).
  • Is there an onsite casino at Ambiance Suites Cancun?
    No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (9-min walk) and Dubai Palace Casino (12-min walk) are both nearby.
  • What is there to do at Ambiance Suites Cancun and nearby?
    Ambiance Suites Cancun has an outdoor pool and a 24-hour fitness center, as well as a garden.

Recent reviews

Very good 8.2 From 152 reviews

Good 6.0
Nice hotel, but you won't get a King bed
Simple hotel close to the airport and in town, only stayed one night as a place to sleep after flight. I booked a king bed the day of arrival - but when we arrived we were told that no King beds were available. This was 100% not true because hotels are only allowed to be at 30% capacity when we arrived so 70% of the rooms were empty. If you advertise King beds and let people book them you should have them available.
us1 night trip
Exceptional 10.0
Great happy stay
us1 night trip
Exceptional 10.0
Very good
We needed a place to stay for a night . The staff was very friendly and helpful. No complaints
Dianna, us1 night family trip
Fair 4.0
Great room, nice little pool area, but gross and dirty sheets and towels, and unreliable staff. Sheets had yellow stains on them and towels had red stains (hopefully lipstick). When I asked for a shuttle to the airport, I double checked and was strongly assured that the shuttle driver accepted credit card. Instead, they just called a taxi who only took cash and couldn’t make change, meaning I lost a good bit of cash thanks to incorrect information from the staff.
us4 night trip
Very good 8.0
Great location. New interior and clean. Friendly staffs.
Ethan, us3 night trip with friends
Very good 8.0
It was very convenient for the business I came to Cancun to do. The hotel itself was very nice and clean, and the staff for the most part were friendly and helpful, save for one man at the front desk (not the one I was accustomed to dealing with), who was surly and seemed annoyed at my questions. Curiously, I needed to ask for more toilet paper every single day, as the maids never resupplied it automatically, and never gave me more than one small roll at a time.
us1 night trip with friends
Exceptional 10.0
Great stay
Everything was clean , good location.
marcelo, us3 night trip
Poor 2.0
This hotel will steal your money
The hotel rudely turned us away telling us we couldnt stay there because my wife has a medical disability and has a service dog. I asked for a refund and was told we were not charged. I went back tonight again asking for a refund because i WAS charged and they refused saying they should have allowed us to stay and we could stay tonight. I told them we already paid to stay at another place and repeated that i want a refund. Please help me in receiving a refund immediately!
us1 night trip
Very good 8.0
It was a pretty place but the vibe wasnt for me. I’d say its a good spot to bring a family and to relax for a few days. It is in a good and safe spot so thats a plus. Lots of food places around but I probably wont ever stay there again. The staff though are extremely sweet and i loved being around them, they made our stay great.
Luna, us3 night romance trip
Very good 8.0
great!!! stay snd frenfly employees. clean and alert with needs of clients
Lety, us3 night trip

Ambiance Suites Cancun