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Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with spa, near Plaza 28

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Outdoor pool
Karaoke room
Interior
Property entrance

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Car hire on-site
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is NZ$67
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Rainfall showerhead
Private bathroom
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Rainfall showerhead
Private bathroom
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

Highlights

Air conditioning
TV
Private bathroom
Bathrobes
Rainfall showerhead
Minibar
Daily housekeeping
Wardrobe
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Street View

Desk

Suite With Street View

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Interior detail

Hotel Santa Maria Cancun

Free parking
Free WiFi
Air conditioning
24/7 front desk
7.0 out of 10, Good, (433)
The price is NZ$67
includes taxes & fees
26 Nov - 27 Nov
Hotel Santa Maria Cancun
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About the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 9 min walk - 0.8 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Plaza Las Americas - 3 min drive - 3.0 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

At Hotel Xbalamque and Spa Cancun, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar and a sauna are other highlights. Fellow travellers say great things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

Hotel size

  • 90 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests driving to the property should contact this property in advance (e.g. directions)

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry service
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita – This restaurant specialises in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts major credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?
Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Xbalamque and Spa Cancun?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel Xbalamque and Spa Cancun?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Xbalamque and Spa Cancun?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?
Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hotel Xbalamque and Spa Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Codere Casino Paseo Cancun (4-min drive) are both nearby.
What is there to do at Hotel Xbalamque and Spa Cancun and nearby?
Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Xbalamque and Spa Cancun?
Yes, La Adelita offers Mexican cuisine.
What's the area around Hotel Xbalamque and Spa Cancun like?
Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 9 minutes' walk from Benito Juarez Municipal Building. Travellers give top marks for the hotel's prime location.

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Osiris, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Susana, 2-night trip
Verified Expedia guest review

2/10 Poor

This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.
Heather Joyce, 7-night trip
Verified Expedia guest review

6/10 Good

Jose Antonio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

pablo, 2-night trip
Verified Expedia guest review

6/10 Good

You get what you pay for.
If you a trying to save money, this place is ok, fisrst day the elevator was out of service, understandable. The room a little bit noisy, roof has mold. Pool not really safe for kids.
F, 6-night family trip
Verified Hotels.com guest review

6/10 Good

They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Vanessa, 3-night family trip
Verified Expedia guest review

8/10 Very good

Kathryn, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Vijay, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Vanessa, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Vanessa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

it was awesome!!!
Maria, 1-night trip
Verified Expedia guest review

8/10 Very good

Jaqueline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.
David, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

ENRIQUE, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

michelle, 10-night trip
Verified Expedia guest review

2/10 Poor

In not a good hotes
All the rooms are old and not clean the tv is older also the mirrows the pictures in the hoteles.com are very very different
Carlos, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Necesita más limpieza que tenga suficientes toallas para baño buenas almohadas secadora de cabello plancha
Cristina, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
DAVID, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Snehal, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Stan, 7-night trip
Verified Expedia guest review

2/10 Poor

Never again
Verified Expedia guest review

10/10 Exceptional

FRANCISCO, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Cute hotel!! Friendly staff
2-night family trip
Verified Hotels.com guest review