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Hotel Maya del Carmen

2.5 star property
Unwind in this tropical haven near Mamitas Beach or take a refreshing dip in one of two pools.

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Photo gallery for Hotel Maya del Carmen

Outdoor pool
Point of interest
Hatsa-Ha
Point of interest
Amaite
In the heart of Playa del Carmen, Hotel Maya del Carmen offers a tranquil retreat with a lush garden and sun-kissed terrace. Take advantage of WiFi in public areas, enjoy family time at the outdoor pool and children's pool. Previous guests rave about the attentive staff.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Children's pool
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Separate dining area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Hatsa-Ha

In-room safe, individually decorated, blackout curtains

Hatsa-Ha

Highlights

Balcony
Garden
Separate dining area
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
TV
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, individually decorated, blackout curtains

Habuc

Highlights

Balcony
Garden
Separate dining area
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
TV
  • 57 sq m
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Amaite

Amaite

Amaite

Highlights

Balcony
Garden
Separate dining area
Individually decorated
Air conditioning
Fridge
TV
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$88
includes taxes & fees
28 Feb - 1 Mar
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About the area

Map
Avenida 10 Esq. Calle 40, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Hotel Maya del Carmen

Hotel Maya del Carmen offers a great location, putting you within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Other highlights include an outdoor pool, a children's pool and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in available
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills
  • Water dispenser

Travelling with children

  • Children's pool

What to do

  • Beach nearby
  • Use of nearby fitness centre
  • Ecotours nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2000
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout curtains

What to enjoy

  • Balcony
  • Garden
  • Individually decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Towels

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle
  • Late checkout can be arranged for an extra charge of USD 10 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya del Carmen offer free cancellation for a full refund?

Yes, Hotel Maya del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Maya del Carmen?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 9 PM.

Are pets allowed at Hotel Maya del Carmen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Maya del Carmen?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Maya del Carmen?

Yes, an airport shuttle is available. The charge is USD 70 per vehicle.

What are the check-in and check-out times at Hotel Maya del Carmen?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 10 (subject to availability). Express check-in and contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Maya del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.

What is there to do at Hotel Maya del Carmen and nearby?

Hotel Maya del Carmen has an outdoor pool and a picnic area, as well as a garden.

Does Hotel Maya del Carmen have any outdoor private spaces?

Yes, every room features a balcony and a garden.

What's the area around Hotel Maya del Carmen like?

Hotel Maya del Carmen is a short 7-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach.

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Hotel Maya del Carmen Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Pasquale, 9-night trip

6/10 Good

Heberlin, 1-night trip

8/10 Very good

Miguel, 2-night trip

6/10 Good

The property was located just a few steps from all shopping and dining so that was great. The property on the other hand needs some repairs, for example the paint was chipping in the bathroom, the drain cover in the shower wasn’t screwed in and that’s just to name a few. But you get what you pay for so you just want a place to lay your head at during your trip this place is good for you since it’s far from luxury.
Vickiana, 5-night trip

8/10 Very good

Very nice front desk staff. Largfe parking lot is secure and attached to the property. One block to the action on 5th Ave. Quality about what you would expect for a place that offers very inexpensive options. Large room and terrace.
Noel, 1-night trip

6/10 Good

Omar Moises, 2-night trip

10/10 Exceptional

Amauri de, 4-night trip

8/10 Very good

Lovely Mayan hotel close to everything
Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Tammy, 23-night trip

6/10 Good

Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Jose, 3-night trip

10/10 Exceptional

Ramon alejandro, 1-night trip

2/10 Poor

Ojalá fumiguen las habitaciones. Está lleno de moscos
Harley, 1-night trip

10/10 Exceptional

El desayuno
Leski, 1-night trip

10/10 Exceptional

Exelente lugar muy tranquilo
J.Ramon, 4-night trip

2/10 Poor

Pésimo lugar
Horrible! No lo recomiendo Pésima atención, no tenían servicio de pago con tarjeta en ningún día, había cucarachas, el sanitario no servía nos tocaba ir a otro baño en restaurante, nunca vayan!
Wendy, 1-night trip

10/10 Exceptional

Recomendado!
El hotel es sencillo pero muy bonito, las habitaciones son muy amplias, le hace falta un poco de mantenimiento por los pasillos pero en general todo muy bien
Mayra J, 5-night trip

10/10 Exceptional

La limpieza
LILIAM, 2-night trip

8/10 Very good

Sem água quente é cobertor. Ótimo atendimento do Dani.
Tatiane, 2-night trip

10/10 Exceptional

Excelente atención. Solo la caja fuerte deben de cambiarla porque se habré con cualquier llave. cambiar las luces del comedor. Y oner jabonera en las duchas ya que no hay donde asentar el jabón. Todo lo demás está súper bueno el hotel. Relación calidad precio y macnifica ubicación. Definitivo será nuestra primera opción para viajar a ese destino.
LENIER, 4-night trip

4/10 Fair

El estacionamiento del hotel es insuficiente para el numero de cuartos. La segunda cama estaba fatal y el aire acondicionado daba de lleno en la cama principal. El encargado al llegar contestaba como si estuviera de malas. No fue agradable en general.
1-night trip

8/10 Very good

Excelente hotel
Excelente sus instalaciones, alberca limpia, habitaciones grandes
Edgar Aarón, 1-night trip

6/10 Good

eliander, 2-night trip

10/10 Exceptional

Dayren, 1-night trip

8/10 Very good

Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
1-night trip

10/10 Exceptional

Angela, 2-night trip

10/10 Exceptional

En terminos generales estuvo bien la estadia, el lugar es tranquilo para disfrutar tranquilo
Hugo, 2-night trip