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The Palm at Playa
VIP
Adults-only hotel with 2 restaurants, near Quinta Avenida
- Free continental breakfast and free WiFi
- Collect stamps
- Price Guarantee
FromNZ$172NZ$126
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
9.0.Superb.321 verified Hotels.com guest reviews
The Palm hotel is such a great property, their customer service was superb, they’ve an…
Apr 15, 2021
Used to be an extraordinary option. Not anymore. I found an small cockroach in my room,…
Mar 17, 2021
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 24 hours Gap period enforced between guest stays -
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Walkable119 positive mentions
Shopping103 positive mentions
Dining options99 positive mentions
Convenient89 positive mentions
Safe71 positive mentions
- Free WiFi
- Parking available
- Pool
- Airport transfer
- Air Conditioning
Property highlights
Main amenities
- 66 guestrooms
- Daily housekeeping
- Near the beach
- 2 restaurants and bar/lounge
- Outdoor pool
- Rooftop terrace
What’s around
- In Downtown Playa del Carmen
- Quinta Avenida - 1 min walk
- Playa del Carmen Main Beach - 3 min walk
- Playa del Carmen Maritime Terminal - 9 min walk
- Mamitas Beach Club - 10 min walk
- Nuestra Senora del Carmen Catholic Church - 5 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Palm Room
- Loft, 1 King Bed
- Deluxe Room, 1 Bedroom
- Deluxe Room, 2 Bedrooms
- Palm Loft Noisy
Location
- In Downtown Playa del Carmen
- Quinta Avenida - 1 min walk
- Playa del Carmen Main Beach - 3 min walk
What’s around
Landmarks
- In Downtown Playa del Carmen
- Quinta Avenida - 1 min walk
- Playa del Carmen Main Beach - 3 min walk
- Playa del Carmen Maritime Terminal - 9 min walk
- Mamitas Beach Club - 10 min walk
- Nuestra Senora del Carmen Catholic Church - 5 min walk
- Playacar Golf Club - 33 min walk
- Punta Esmeralda Beach - 42 min walk
- 3D Museum of Wonders - 1 min walk
- Central Square - 3 min walk
- Calle Corazón - 4 min walk
Getting around
- Cancun Intl. Airport (CUN) - 50 min drive
- Airport shuttle (surcharge)
- Area shuttle (surcharge)
- Ferry terminal shuttle
At a glance
Hotel size
- This hotel has 66 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time 3:00 PM-11:30 PM
- Check-out time is noon
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 14
- Minimum check-in age is 18
Children
- Children (14 years old and younger) not allowed
- No cribs (infant beds)
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transfers
- Airport shuttle (available 24 hours)*
- Ferry terminal shuttle*
Parking
- Wheelchair-accessible parking on site
- Onsite parking limited
Other information
- Caters to adults only
In the hotel
Food and drink
- Free continental breakfast daily
- 2 restaurants
- Bar/lounge
- Snack bar/deli
- Poolside bar
- Room service (during limited hours)
Things to do
- Beach towels
- Outdoor pool
- Pool sun loungers
- Spa services on site
- Spa treatment room(s)
- Ecotours nearby
- Golfing nearby
- Skydiving nearby
- Pool umbrellas
- Spa tub
Working away
- One meeting room
- Computer station
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
Facilities
- Number of buildings/towers - 3
- Year Built - 2012
- Elevator
- Designated smoking areas
- Rooftop terrace
- Garden
- Terrace
Accessibility
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
Languages Spoken
- English
- Spanish
In the room
Home comforts
- In-room climate control (air conditioning)
- Ceiling fan
- Iron/ironing board
Sleep well
- Down comforter
- Blackout drapes/curtains
Things to enjoy
- Individually furnished
Freshen up
- Partially open bathroom
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer
Be entertained
- 43-inch flat-screen TV
- Satellite TV channels
Stay connected
- Free WiFi
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Access via exterior corridors
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Dining
Sabor a Mar - This restaurant specializes in local and international cuisine and serves breakfast only.
Rooftop - Overlooking the ocean, this restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Rooftop - Overlooking the ocean, this restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Small print
Also known as
- Palm Hotel Playa
- The Palm at Playa Hotel
- The Palm at Playa Playa del Carmen
- The Palm at Playa Hotel Playa del Carmen
- Palm Playa
- Playa Palm
- The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
- Palm Playa Hotel Playa del Carmen
- Palm Playa Hotel
- Palm Playa Playa del Carmen
Optional extras
Late check-in between noon and 4:00 PM can be arranged for an extra charge (amount varies)
Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)
Ferry terminal shuttle service is offered for an extra charge
Area shuttle service is offered for an extra charge
Policies
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Pool access available from 9 AM to 8 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast and lunch.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
Mandatory fees
You’ll be asked to pay the following charges at check-in or check-out:
- Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, The Palm at Playa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes. Parking spots may be limited.
- Yes, there's an outdoor pool. Guests have pool access from 9 AM to 8 PM.
- Sorry, pets and service animals aren't allowed.
- You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
- Yes, there are 2 onsite restaurants, featuring local and international cuisine and ocean views. Nearby restaurants include Bovino's (3-min walk), La Brocherie (3-min walk), and Fusion (3-min walk).
- Yes, an airport shuttle is available. The charge is USD 150 per room roundtrip.
- Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. The Palm at Playa also has spa services and a garden.
9.0.Superb.321 verified Hotels.com guest reviews
- 10.0.Exceptional
Palm at playa is my happy place!
Almost don’t want to leave a review this good, so you all don’t come fill it up. But honestly, this hotel deserves your business. Impeccable service. Everything on the menu was good. One of the best rooftop pools in playa. Clean room and very comfortable bed! Will be back! Stayed six days and rarely felt a need to leave. When it was time to go, I cried! Blessings and gratitude to Sandra, Mario, Fernando, Minerva, and Argel. My new friends This hotel has parties with DJ and is friendly to LGBTQ guests. Next time I will come and only stay here! Based on all the factors (cost, location, cleanliness, food, entertainment, security) look no further.
Jaimee, 6 night trip, Mar 16, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Amazing. Close to everything and service/facility is great. Highly recommend
1 night family trip, Jan 18, 2021
Verified Expedia guest review
- 10.0.Exceptional
They have a great roof top pool. Beds are really comfortable.
2 night trip with friends, Jan 15, 2021
Verified Orbitz guest review
- 2.0.Poor
I got bedbugs. It was horrible. They need to clean the rooms and they should of offered some type of compensation. It was unacceptable. My skin is still itching. They act like it's ok.
Teasha, 3 night trip, Jan 8, 2021
Verified Expedia guest review
- 10.0.Exceptional
Great boutique hotel. Clean, modern, and the best staff around. Roof pool area is wonderful with amazing views. Arturo, the bartender, will make you the best pina colada in town. Air conditioned rooms and great room cleaning make coming home to the hotel a pleasure. Not big, but just right for those who want to get away from the busy pools full of noisy kids and their floaties. Only negative thing... you can't bring breakfast from the restaurant to your room unless you are ready to "pay extra". Otherwise, great hotel.
10 night romance trip, Jan 6, 2021
Verified Expedia guest review
- 6.0.Good
Average property. Nothing to brag about. The wifi is absolutely garbage. The rooftop pool is nice. Customer service was average.
Krishna, 2 night trip with friends, Dec 27, 2020
Verified Expedia guest review
- 10.0.Exceptional
Séjour relax entre amis
Très bel hôtel à 50 mètres de la 5ème avenue. Service impeccable et personnel souriant et disponible. Chambre spacieuse et bien équipée. Seul petit bémol, une révision générale de la plomberie s’impose.
CHRISTIAN, 1 night trip with friends, Dec 21, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
The roof top pool area is beautiful. The courtyard is also beautiful with all the greenery.
Deborah, 3 night romance trip, Dec 20, 2020
Verified Orbitz guest review
- 8.0.Very good
The property is absolutely beautiful… Lush jungle setting after you enter which makes you feel like you are years away from the Bellacone. I booked a one bedroom suite, and it was spacious, sparkling clean and very comfortable. It is well appointed and walking distance from everything. The timing was a bit unfortunate as there was a lot of construction going on both at the hotel and on the street, which made things a little noisy, but the staff do all the can to offset. Other than the noise and construction, this is really a stunning property which is priced far below what you would expect when you walk into your room. I would definitely stay again, though preferably once the construction is done!
1 night trip, Dec 17, 2020
Verified Expedia guest review
- 10.0.Exceptional
Staff is very helpful and friendly. Sandra was super helpful. The food and view from the hotel was great!
Rosa, 5 night trip, Dec 9, 2020
Verified Expedia guest review