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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for The Palm at Playa

Rooftop terrace
Down duvets, in-room safe, individually furnished, blackout curtains
Garden
Property entrance
Deluxe Room | Living area
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • In-room climate control (air conditioning)
The current price is NZ$116
includes taxes & fees
14 Jul - 15 Jul

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout curtains
Down duvet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Sofa bed - single
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(24 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout curtains
Down duvet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout curtains
Day bed
Down duvet
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you only steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the Hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar and a terrace are other features. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 66 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No on-site parking

Transfers

    • Ferry terminal shuttle*

Off-site

    • Area shuttle*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall
ROOM

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
STAR_OUTLINE

Special features

Dining

Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults and MXN 150 to 200 for children
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed.

Is parking offered on site at The Palm at Playa?

Sorry, there's no on-site parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon.

Is there an on-site casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playacar Beach. Travellers give top marks for the hotel's prime location.

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The Palm at Playa Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Bar
Beach
Bed
Shower
Rooftops
Rooftop pool

What guests liked

  • The property is conveniently located just a short walk from the beach. (12 reviews)
  • The rooftop pool was a highlight, offering a great place to relax and enjoy the surroundings. (29 reviews)
  • The property has a convenient and private parking area. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Perrin, 2-night trip

10/10 Exceptional

Very nice
Thomas michael, 1-night trip

8/10 Very good

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Rafik, 1-night trip

8/10 Very good

Location was very convenient
Eric, 1-night trip

10/10 Exceptional

Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Richard, 4-night trip

6/10 Good

Its is near everyrhing has a great location
Silvia, 8-night trip

8/10 Very good

It was ok

Nice hotel .. needs some updating .. there were no pool parties as you see online..I felt like we had to ask for everything .. like a blanket.. beds only had one sheet on them.. have to leave your driver license for a hair dryer
Stewart, 6-night trip

8/10 Very good

Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Mona, 7-night trip

8/10 Very good

nice rooftop bar, restaurant , pool
thomas, 14-night trip

10/10 Exceptional

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
ROBERT, 3-night trip

10/10 Exceptional

Staff were amazing
Nam, 5-night trip

8/10 Very good

We had a great time. The property was nice and room was huge. The building is older, but thats to be expected with the price. The staff was very friendly.
Matthew, 10-night trip

10/10 Exceptional

Great atay
Bruce, 3-night trip

10/10 Exceptional

Great location!
Bruce, 2-night trip

10/10 Exceptional

Second time here in 7 months.. cannot wait to go back again very soon
Daniel, 10-night trip

10/10 Exceptional

Friendly and clean
Irma, 3-night trip

8/10 Very good

Great VALUE!!!

Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Doug, 4-night trip

10/10 Exceptional

Very comfortable w huge living room. Close to everything
Paul, 2-night trip

8/10 Very good

Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Claire, 5-night trip

10/10 Exceptional

We stayed in the king suite, living room and kitchenette with a big balcony. The Palm was exactly what we wanted. Close to everything. If you don’t like noise being kitty corner to 5th Ave strip there are a few places with loud music close by, we still didn’t find it bothersome. The staff was friendly and very helpful. We had a wonderful experience!
Sharon, 9-night trip

10/10 Exceptional

The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Xavier, 7-night trip

8/10 Very good

my day was great place is a little outdated overall it was very convenient and safe
Nakiba, 3-night trip

2/10 Poor

Terrible hotel. Pounding music till late in the morning, front desk staff were terrible, bed only had a sheet, water temp in shower was cold, a 2 star at best, but more like a 1 star.
Sean van, 2-night trip

10/10 Exceptional

Very nice garden and rooftop pool
Victor, 7-night trip

8/10 Very good

Nice location, good pool area but NOT ENOUGH shade umbrellas around the pool and hot tub. Hot tub was warm one day then cold the next three days. You only receive two very tiny bottles of purified water each day, which is quite odd. You actually need to buy your own overpriced water at nearby stores. Definitely could use an upgrade in that catagory
Dean, 4-night trip