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All properties in Playa del Carmen, Quintana Roo, Mexico

The Palm at Playa

Adults-only hotel with 2 restaurants, near Quinta Avenida

  • Free continental breakfast and free WiFi
From
NZ$126

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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9.0.Superb.
  • The Palm hotel is such a great property, their customer service was superb, they’ve an…

    Apr 15, 2021

  • Used to be an extraordinary option. Not anymore. I found an small cockroach in my room,…

    Mar 17, 2021

See all 321 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Convenient
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 66 guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 10 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms
  • Palm Loft Noisy

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 10 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Playacar Golf Club - 33 min walk
  • Punta Esmeralda Beach - 42 min walk
  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Calle Corazón - 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Hotel size

  • This hotel has 66 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 14
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Ferry terminal shuttle*

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Pool umbrellas
  • Spa tub

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2012
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Sabor a Mar - This restaurant specializes in local and international cuisine and serves breakfast only.

Rooftop - Overlooking the ocean, this restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Palm Hotel Playa
  • The Palm at Playa Hotel
  • The Palm at Playa Playa del Carmen
  • The Palm at Playa Hotel Playa del Carmen
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen

Optional extras

Late check-in between noon and 4:00 PM can be arranged for an extra charge (amount varies)

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 8 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Palm at Playa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 9 AM to 8 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring local and international cuisine and ocean views. Nearby restaurants include Bovino's (3-min walk), La Brocherie (3-min walk), and Fusion (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 150 per room roundtrip.
  • Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. The Palm at Playa also has spa services and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Palm at playa is my happy place!

    Almost don’t want to leave a review this good, so you all don’t come fill it up. But honestly, this hotel deserves your business. Impeccable service. Everything on the menu was good. One of the best rooftop pools in playa. Clean room and very comfortable bed! Will be back! Stayed six days and rarely felt a need to leave. When it was time to go, I cried! Blessings and gratitude to Sandra, Mario, Fernando, Minerva, and Argel. My new friends This hotel has parties with DJ and is friendly to LGBTQ guests. Next time I will come and only stay here! Based on all the factors (cost, location, cleanliness, food, entertainment, security) look no further.

    Jaimee, 6 night trip, Mar 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing. Close to everything and service/facility is great. Highly recommend

    1 night family trip, Jan 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    They have a great roof top pool. Beds are really comfortable.

    2 night trip with friends, Jan 15, 2021

    Verified Orbitz guest review

  • 2.0.Poor

    I got bedbugs. It was horrible. They need to clean the rooms and they should of offered some type of compensation. It was unacceptable. My skin is still itching. They act like it's ok.

    Teasha, 3 night trip, Jan 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great boutique hotel. Clean, modern, and the best staff around. Roof pool area is wonderful with amazing views. Arturo, the bartender, will make you the best pina colada in town. Air conditioned rooms and great room cleaning make coming home to the hotel a pleasure. Not big, but just right for those who want to get away from the busy pools full of noisy kids and their floaties. Only negative thing... you can't bring breakfast from the restaurant to your room unless you are ready to "pay extra". Otherwise, great hotel.

    10 night romance trip, Jan 6, 2021

    Verified Expedia guest review

  • 6.0.Good

    Average property. Nothing to brag about. The wifi is absolutely garbage. The rooftop pool is nice. Customer service was average.

    Krishna, 2 night trip with friends, Dec 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Séjour relax entre amis

    Très bel hôtel à 50 mètres de la 5ème avenue. Service impeccable et personnel souriant et disponible. Chambre spacieuse et bien équipée. Seul petit bémol, une révision générale de la plomberie s’impose.

    CHRISTIAN, 1 night trip with friends, Dec 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The roof top pool area is beautiful. The courtyard is also beautiful with all the greenery.

    Deborah, 3 night romance trip, Dec 20, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    The property is absolutely beautiful… Lush jungle setting after you enter which makes you feel like you are years away from the Bellacone. I booked a one bedroom suite, and it was spacious, sparkling clean and very comfortable. It is well appointed and walking distance from everything. The timing was a bit unfortunate as there was a lot of construction going on both at the hotel and on the street, which made things a little noisy, but the staff do all the can to offset. Other than the noise and construction, this is really a stunning property which is priced far below what you would expect when you walk into your room. I would definitely stay again, though preferably once the construction is done!

    1 night trip, Dec 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff is very helpful and friendly. Sandra was super helpful. The food and view from the hotel was great!

    Rosa, 5 night trip, Dec 9, 2020

    Verified Expedia guest review

See all 321 reviews