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Mercure Charlestown

4.0 star property
Newcastle hotel with outdoor pool and restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds
Exterior
Standard Room, Multiple Beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Connecting rooms available
  • Airport transfer
  • Free parking
  • Pool
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Computer station
  • Snack bar/deli
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is NZ$176
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$176
includes taxes & fees
12 Jan - 13 January 2025
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About the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 18 min walk
  • Westfield Kotara - 3 min drive
  • John Hunter Hospital - 8 min drive
  • Merewether Ocean Baths - 9 min drive
  • Merewether Beach - 10 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 33 min drive
  • Kotara Station - 6 min drive
  • Newcastle Interchange Station - 11 min drive
  • Cardiff Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Mercure Charlestown puts you within a 10-minute drive of Lake Macquarie. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madison Kitchen + Bar, which serves Modern European cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a snack bar/deli and a terrace are other highlights. Fellow travellers love the helpful staff.

Languages

English

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 9 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 1.4 per cent for credit card payments
  • The front desk is open daily from 6:30 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Madison Kitchen + Bar – Overlooking the ocean and pool, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Refundable deposits

  • Deposit: AUD 1.00 per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 27 to 27 per person
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.4 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 35 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property uses solar energy, plus eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown offer free cancellation for a full refund?
Yes, Mercure Charlestown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Charlestown?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Charlestown?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Charlestown?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Mercure Charlestown?
Yes, an airport shuttle is available. The charge is AUD 95 per vehicle one way.
What are the check-in and check-out times at Mercure Charlestown?
Check-in start time: 2 PM; check-in end time: 9 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Mercure Charlestown and nearby?
Mercure Charlestown has an outdoor pool and a garden.
Are there restaurants at or near Mercure Charlestown?
Yes, Madison Kitchen + Bar offers al fresco dining, Modern European cuisine and garden views.
What's the area around Mercure Charlestown like?
Mercure Charlestown is in Adamstown Heights, a short 18-minute walk from Charlestown Square.

Mercure Charlestown Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

The rooms were a little outdated and rundown, but comfortable enough for sleeping.
Erin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alessandra, 2-night trip
Verified Hotels.com guest review

6/10 Good

Kerry, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Trent, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Miss Tamsin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasurable stay
A pleasure to stay at
Diorne, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Filthy hotel, not worth the money or stress it takes to stay here.
1-night business trip
Verified Hotels.com guest review

6/10 Good

The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
JEMMA, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Extremely reasonable pricing for this property, definitely worth staying.
Megan, 1-night romance trip
Verified Wotif guest review

8/10 Very good

The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Kara, 1-night family trip
Verified Wotif guest review

8/10 Very good

Was a lovely night
Jess, 1-night family trip
Verified Wotif guest review

8/10 Very good

James, 1-night trip
Verified Wotif guest review

8/10 Very good

Michael, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

kellie, 1-night trip
Verified Wotif guest review

6/10 Good

Bathroom ceiling leaked & dripped thru the night. Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece. Very average hotel especially for the price.
Sue, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cleanliness and professional staff
Elizabeth, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Yuan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Luis, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Neil, 1-night trip
Verified Wotif guest review

4/10 Fair

Dianne, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Damien, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great service! Great location beautiful food. Clean rooms
Kayla, 1-night family trip
Verified Wotif guest review

8/10 Very good

The entry driveway was very steep and required careful entry for low-body sedan type vehicles. Staff were friendly, nice toiletries in the bathroom. Good restaurant.
Brenda, 1-night business trip
Verified Wotif guest review