Clearwater Motor Lodge, Taupo, New Zealand

We highly commend the owners for maintaining a clean, comfortable facility and for keeping guests' comfort at the fore of their efforts. On the first night of our 2-night stay we tried to use the air conditioner but it began to drip water almost immediately. When we mentioned this to the owners the next morning, they immediately came to look at it, and made arrangements for a maintenance company to fix it. By the afternoon it was fixed, and the owner generously brought us a bottle of wine for the inconvenience the situation had caused! The view from our room over Lake Taupo was wonderful, as was the patio to sit out and enjoy the scenery. The motel is situated a little further from the town centre than we had expected (we thought we could walk into town, and did so once, but drove the other times), but is still very accessible by car to town and to the attractions in the area. We enjoyed our stay here and would recommend it to others.

Very disappointed with the Cleaning and Servicing of the room. Folded duvet / pull up at the end of the bed was stained - the dish brush was dirty , should have been thrown out weeks ago. The coffee plunger was in a bad state of repair and like the dish brush should have been thrown out weeks ago. The first day the bathroom shower gel, hair wash/ conditioner, and hand soap were there but were never replenished during our three day stay. Believe this accommodation to be closer to a 3 Star not a 4+Star rating

On our arrival we could not communicate with the lady at the desk as she did not speak english. She phoned up a person who told us what room to go to a bad start. The room was advertised as all meals included. But no breakfast arrived. We were told this was a error made by their overseas listing company.. disappointed with this we made our own way to the room. When we got there we were amazed at the quality warmth and view of the apartment. All our disappointment disappeared. This place is fantastic we loved it .

We enjoyed our stay at Clearwater. However, when booking, it will pay to ensure that what you get is what you expect. What we wanted was absolute lakefront...only the walkway in front and fabulous views as per the images on the booking site. When we arrived the hostess explained that what we had was NOT as per the photo on our booking but a 'partial' view... we chose to pay a nominal surcharge to get what we expected with no regrets.

The modern, 'house' looking frontage and small reception area doesn't really shout 'accommodation' from the road..but we liked that fact. The room we had was lovely and clean with a fantastic outlook over the lake. The bed was comfy and the room was extremely clean. The large spa bath was a bit dated looking but did the trick and the air conditioning was welcome (it was a necessity actually given the warmth created from being in a thermal area). We would definitely stay again and highly recommend it to those who don't want/need a hotel with more facilities like a restaurant, gym etc.