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All properties in Puerto Cancun, Cancun, Quintana Roo, Mexico

Four Points by Sheraton Cancun Centro

3.5-star hotel with spa, near Plaza Las Americas

  • Free WiFi
From
NZ$99

Image gallery

  • Four Points by Sheraton Cancun Centro
  • Four Points by Sheraton Cancun Centro
  • Pool
  • Poolside Bar
  • Four Points by Sheraton Cancun Centro
Four Points by Sheraton Cancun Centro. Image 1 of 54.
1 / 54Four Points by Sheraton Cancun Centro
8.8.Fabulous.
  • Quick and easy check in process. Had breakfast included which was lovely. Pool closes…

    Jan 11, 2021

  • The Hotel needs to improve several things: there was not towels for the shower, there…

    Jan 11, 2021

See all 221 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Convenient
Transport options
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 112 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 17 min walk
  • Cancun Convention Center - 8.5 mi / 13.7 km
  • Ventura Park Cancun - 10.1 mi / 16.3 km
  • La Isla Shopping Mall - 10.2 mi / 16.5 km
  • Aquaworld - 12 mi / 19.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Traditional Room, 2 Queen Beds, Non Smoking, City View
  • Traditional Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking

Location

  • In Downtown Cancun
  • Plaza Las Americas - 17 min walk
  • Cancun Convention Center - 8.5 mi / 13.7 km

What’s around

Landmarks

  • In Downtown Cancun
  • Plaza Las Americas - 17 min walk
  • Cancun Convention Center - 8.5 mi / 13.7 km
  • Ventura Park Cancun - 10.1 mi / 16.3 km
  • La Isla Shopping Mall - 10.2 mi / 16.5 km
  • Aquaworld - 12 mi / 19.3 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Dolphin Discovery - 16.3 mi / 26.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

At a glance

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs and cats only)
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Onsite carport

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Microwave in a common area

Things to do

  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 2121
  • Conference space size (meters) - 197
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Grab bar - near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Small print

Also known as

  • Four Points Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Hotel Cancun
  • Four Points Sheraton Centro Hotel
  • Four Points Sheraton Cancun Centro
  • Four Points Sheraton Centro
  • Four Points by Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Cancun

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 245 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 8 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Four Points by Sheraton Cancun Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
  • Yes, cats and dogs stay free, with a limit of 1 per room and maximum weight of 22 lbs per pet. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include La Tranquita (8-min walk), Los Aguachiles (10-min walk), and Les Cepages Restaurant (11-min walk).
  • No, this hotel doesn't have a casino, but Dubai Palace Casino (11-min walk) and Royal Yak Casino and Sports Book (16-min walk) are both nearby.
  • Four Points by Sheraton Cancun Centro has 2 bars and a spa, as well as an outdoor pool and a 24-hour fitness center.
8.8.Fabulous.
  • 8.0.Very good

    The hotel was pretty decent for the price you pay, free buffet, free parking and clean.

    Franco, 1 night romance trip, Jan 3, 2021

    Verified Expedia guest review

  • 6.0.Good

    No towels at the pool told the staff about it never came. Second day no small towels available at the bathroom. Made a mistake by pre paying for 5 days needed only 2 nights, ask for some understanding (maybe refund of 1 night, no way.) TV programs not accommodating foreign tourists. Breakfast begins at 7 where ready only at 7:20. Hotel itself great rooms very large modern and nice.

    5 night trip, Jan 3, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Staff was great. The pictures of the gym are very misleading. If you're looking for weights, other than a few dumb bells look elsewhere. Good for a night or two.

    1 night business trip, Dec 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good location, pet friendly , comfy beds !

    Friendly staff , great breakfast and tasty menu for dinner if you’re staying in . Internet speed was awesome if you’re planning on working. Also pet friendly! Would stay again .

    Ashley, 3 night business trip, Dec 10, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Not bad

    It's ok for a quick stay.

    STEVEN, 1 night family trip, Nov 15, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Todo muy bien, excepto que las tiendas quedan algo retirado del lugar..

    Sarahi, 21 night family trip, Nov 4, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Great room and facilities. Only negative was the toilet was clogged when I got there. I told the desk clerk. The next morning they had still not fixed it and I had to go to the lobby to use the restroom.

    david, 1 night business trip, Nov 3, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Not bad

    Front desk staff needs re-training. Nice rooftop pool and gym.

    2 night trip, Sep 9, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    i would stay again

    location isnt that great, good place to stay night before you leave back to the airport. Bed/pillows A+

    ELLIOT, 1 night trip, Sep 7, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    It’s hard to believe at this day an age this hotel in Cancun Mexico using a Sheraton does not accept US dollars and limited there maid service once’s a stay not once a day

    1 night family trip, Mar 2, 2020

    Verified Expedia guest review

See all 221 reviews